Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and free delivery”

Helpful Report

Posted 10 years ago

“I found the process of ordering a range of climbing clothing online & collecting from a local store meant I was able to pick the correct size in the comfort of my home & decide which was most suitable, then returning the remainder to the store for a hassle free experience.”

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Posted 10 years ago

“Quick delivery,competitive pricing,easy website to navigate.”

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Posted 10 years ago

“the range and general quality of whats on offer is consistently good and of a high standard”

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Posted 10 years ago

“Good low prices , nice fast delivery , good communication & great quality items”

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Posted 10 years ago

“I ordered a riding hat which is not to british standard nor safe to use - this should not be on sale!! it is not allowed to be used on a riding school”

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Posted 10 years ago

Hi, thank you for your time providing your feedback. We are sorry to hear you have experienced problems with the standard of your new horse ridding helmet. We can confirm the helmet standard is EN 1384 certified and can still be worn in training and competitions. However, some organizations may require other standards for their competitions. Thank you for your patience and understanding.

Posted 10 years ago

“Easy to buy and fin all the needs, even sometimes not related to sport (e.g. tech)”

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Posted 10 years ago

“Order to collection was simple and quick.”

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Posted 10 years ago

“Very good items.”

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Posted 10 years ago

“I have bought loads of stuff from here, me and my family shop here for a range of stuff. Have also recommend it to my family and friends.”

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Posted 10 years ago

“Hassle free ordering and fast delivery - what more can you ask for?!”

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Posted 10 years ago

“Dispatched goods within days of placing order and really good quality products when they arrived. The ability to return the goods within a year was fantastic. This meant we could test the product at our own pace.”

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Posted 10 years ago

“Best price/value in London, by far.”

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Posted 10 years ago

“Good customer service but very unhappy with a pair of hiking trousers that zip off. Wore them for a day and ended up with scratched legs where the zip off bit stitching is, considering the fact that the description has a bit that says reduced chafing it really didnt live up to that!! Cannot wear them again so was a complete waste of money!!”

Helpful Report

Posted 10 years ago

Dear Hanna, thank you for providing your feedback regarding one of our products. We are sorry to hear you have experienced problems with your new hiking trousers. We would like to offer you the option to return the product and we will process an exchange or refund. With Decathlon you have 365 days to change your mind! If you have any further questions please don't hesitate to contact our Customer Loyalty Team on 02070643000. Thanks for your patience and please accept our apologies to any inconvenience caused.

Posted 10 years ago

“Called into store twice to order a bike, twice the blonde guy with an accent walked away mid order. Finally found another member of staff and the bike I wanted was out of stock. Poor customer service”

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Posted 10 years ago

“Quality at affordable prices, helpful staff and really thoughtfully designed products. Products designed so you can have a go without expensive outlay.”

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Posted 10 years ago

“Fast delivery very happy ????”

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Posted 10 years ago

“After years of considering myself as a hiking adventure snob. I decided to give them a try as I was looking for a cheap tarp. After visiting the Harlow store and getting an incredibly helpful and friendly reception, I was converted. Now after a couple of hundred pounds later, I have updated some of my kit with low prices and value for money, they have gone from the bottom of my list to the top as the place to go. Well done Guys, see you soon.”

Helpful Report

Posted 10 years ago

“I was a little sceptical as id not heard of compamy before and a review or 2 i read wasnt the best lets say. But...... After years of purchasing bicycles from various retailers ie halfords, toys r us, etc. I finally purchased a bike that was assembled correctly, almost completely (only had to fit pedals and adjust handlebars) and arrived in perfect condition. Can't fault either service or product. Will definitely use again and as I have one very happy son, you have 1 very happy customer. Thank you! ????”