Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought loads of stuff from here, me and my family shop here for a range of stuff. Have also recommend it to my family and friends.”

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Posted 9 years ago

“Hassle free ordering and fast delivery - what more can you ask for?!”

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Posted 9 years ago

“Dispatched goods within days of placing order and really good quality products when they arrived. The ability to return the goods within a year was fantastic. This meant we could test the product at our own pace.”

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Posted 9 years ago

“Best price/value in London, by far.”

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Posted 9 years ago

“Good customer service but very unhappy with a pair of hiking trousers that zip off. Wore them for a day and ended up with scratched legs where the zip off bit stitching is, considering the fact that the description has a bit that says reduced chafing it really didnt live up to that!! Cannot wear them again so was a complete waste of money!!”

Helpful Report

Posted 9 years ago

Dear Hanna, thank you for providing your feedback regarding one of our products. We are sorry to hear you have experienced problems with your new hiking trousers. We would like to offer you the option to return the product and we will process an exchange or refund. With Decathlon you have 365 days to change your mind! If you have any further questions please don't hesitate to contact our Customer Loyalty Team on 02070643000. Thanks for your patience and please accept our apologies to any inconvenience caused.

Posted 9 years ago

“Called into store twice to order a bike, twice the blonde guy with an accent walked away mid order. Finally found another member of staff and the bike I wanted was out of stock. Poor customer service”

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Posted 9 years ago

“Quality at affordable prices, helpful staff and really thoughtfully designed products. Products designed so you can have a go without expensive outlay.”

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Posted 9 years ago

“Fast delivery very happy ????”

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Posted 9 years ago

“After years of considering myself as a hiking adventure snob. I decided to give them a try as I was looking for a cheap tarp. After visiting the Harlow store and getting an incredibly helpful and friendly reception, I was converted. Now after a couple of hundred pounds later, I have updated some of my kit with low prices and value for money, they have gone from the bottom of my list to the top as the place to go. Well done Guys, see you soon.”

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Posted 9 years ago

“I was a little sceptical as id not heard of compamy before and a review or 2 i read wasnt the best lets say. But...... After years of purchasing bicycles from various retailers ie halfords, toys r us, etc. I finally purchased a bike that was assembled correctly, almost completely (only had to fit pedals and adjust handlebars) and arrived in perfect condition. Can't fault either service or product. Will definitely use again and as I have one very happy son, you have 1 very happy customer. Thank you! ????”

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Posted 9 years ago

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Posted 9 years ago

“They didn't make a delivery.”

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Posted 9 years ago

Dear Sami, Thank you for having taken the time providing your feedback. We can see your order has not been delivered yet due to it is still on hold awaiting some information requested. We regularly carry out checks on the identities and billing addresses that we are sent. This is in place for the purpose of protecting our customers from fraud. In order to confirm your order, you may send us the documents requested by email along with your order number to our Customer Loyalty Team. We would like to apologise for any inconvenience caused. Thank you for your understanding. We hope you can understand the reasons why this process is in place, as it is only intended to give our customers additional protection.

Posted 9 years ago

“Good prices”

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Posted 9 years ago

“Good prices”

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Posted 9 years ago

“Great! Efficient speedy service. Items received well packaged. Items out of stock were advised & updated without delay. Very happy with the service & items ordered.”

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Posted 9 years ago

“Top quality products. Easy return policy. Exellent customer service. Will definatley be buying more ?”

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Posted 9 years ago

“Short: extremely poor online shopping experience. If my order has missing items, please at least don't delay the order. I placed an online click-and-collect order, which was due to arrive to collection store in 5 days after placing the order, just 2 days before I planned to leave on a holiday trip. A day before the promised collection date I got a customer service email saying that they couldn't deliver one of the items so they are *holding* the delivery of the whole order before I contact the customer service. I contacted the customer service about an hour after that notification email, and was told that yes, they can still deliver the order without the missing item (how on earth is this not the *default* action and why do they even need my confirmation for that), but they wouldn't be able to deliver the order on the promised date, but it should be available just 1 day later. Ok, I still had time to collect my order. On the promised collection date I phoned the store, they told me that they still don't have my order and suggested contacting customer service. I called customer service and the confirmed that the order even haven't left the warehouse yet. Excellent. I had to cancel the entire order, and left on vacation without stuff which I ordered. Dear Decathlon customer service, if you are reading this: under no cirumstances a customer will say "yes, please delay my order" if you ask "One item is missing, do you want your order to be delayed?"”

Helpful Report

Posted 9 years ago

Hello, Thank you for your feedback provided and for the time spent. We are very sorry to hear about the service that you have received and about your recent experiences while shopping with Decathlon online. As we can see from your order information, there were numerous issues with stock flow and order was not going through the process the way it should. We are sorry about this as it should not be happening and we forwarded your email to our logistics manager to make sure same situation would not happen again. Please accept our apologies for any troubles that we might have caused you and if you will have any questions, please feel free to contact us on 0207 064 3000 or via customer.enquiries@decathlon.com Thank you very much and have a lovely day!

Posted 9 years ago

“Customer service at the Thurrock store is non-existent. Absolutely diabolical!”

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Posted 9 years ago

We are sorry to learn your recent experience in our store was negative. If you would like to escalate or for our team to forward your feedback we would like to know more about this occurrence to forward onto Decathlon Lakeside, you can contact our Customer Loyalty Team either by telephone on 0207 064 3000 or via our contact form https://www.decathlon.co.uk/en/contactUs. We look forward to your feedback into order to improve our services.

Posted 9 years ago

“I had been playing tennis for years with Nike fit socks and just tried the Artengo RS800 high. I can only highly recommend them, really nice quality. I tried also the Artengo soft polo blue to play. Long or short sessions, it will absorb nicely the sweat and it has a really nice touch on skin...Go for these 2 items”

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Posted 9 years ago

“I was so impressed! Never used this site before so didn't know what to expect but I am more than impressed! Very easy transaction and absolutely no issues so no need to contact their customer services. Delivery was much sooner than I had imagined as well.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews