Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price choice”

Helpful Report

Posted 10 years ago

“Quick and easy to place orders, great value for quality goods????”

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Posted 10 years ago

“Didn't want the order, could not cancel, have had to wait for order to be delivered to a shop to collect, refuse to pick the order up and wait for it to be returned to Decathlon. No communication on the order been returned to them or how I go about getting a refund of almost £50, bizarre returns scheme and unsure whether to use Decathlon again in future.”

Helpful Report

Posted 10 years ago

Dear Needler. Thank you for having taken your time to send us your feedback. We have forwarded your comments to our Logistics Team to make them aware of your situation as our aim is to improve our service. At the moment, only if the status of the order allow us, we are able to modify and cancel the orders. As well as depending on the courier we have more or less restrictions. We do apologise for all the inconvenience caused. Have a good day.

Posted 10 years ago

“Quick service exceptional value just wish more was available on line as I cannot get to store”

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Posted 10 years ago

“Very prompt service, great prices and quality!”

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Posted 10 years ago

“All the items were high quality and really affordable!”

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Posted 10 years ago

“I had a very poor experience with my delivery order. After ordering over a month ago, and thinking the items had all been delivered to my 3rd party, I was then notified that my two large orders had never arrived. The collector did not receive the stated notices that Decathalon says were left, and the items were also not left at the postal office for collection. They were returned to Decathalon without knowledge, and then I was told that many of my items were not longer available. I still have not received a refund for both of my orders, and not with the extra exchange rate costs that I have accumulated (items were paid from a USD account.)”

Helpful Report

Posted 10 years ago

Dear Ilya. Thank you for having taken your time to send us your feedback. Our aim is to improve our services and communication with our customers therefore we take your comment into consideration as we are sorry to hear about your bad experience with us. Please do not hesitate to contact our Customer Loyalty Team on 02070643000 if you need any further assistance. We do apologies for all the inconvenience caused. Have a good day.

Posted 10 years ago

“Great product and fast delivery”

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Posted 10 years ago

“Item dispatched and delivered within time and very happy with the quality and value when it arrived.”

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Posted 10 years ago

“Swim mask delivers on time have not tried it yet”

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Posted 10 years ago

“good product at good price”

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Posted 10 years ago

“Good value products. Prompt delivert”

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Posted 10 years ago

“Great store, superb choice, collected order conveniently delivered to store with click and collect, which arrived on time and in excellent order. Very impressed.”

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Posted 10 years ago

“Quick delivery, and up to now the products all seem to be of good quality.”

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Posted 10 years ago

“Easy to order, quality of the items are very good and the web site is easy to use with good recommendations”

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Posted 10 years ago

“Good product at a good price. Speedy delivery”

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Posted 10 years ago

“Great products at great prices, fast service.”

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Posted 10 years ago

“Good quality products at sensible prices, delivered promptly with good communication throughout. Fantastic.”

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Posted 10 years ago

“Fantastic value especially when comparing to other higher priced brands like castelli”

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Posted 10 years ago

“Just what I needed great service good quality cloths lovely fit at a very good price”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews