Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, quality of the items are very good and the web site is easy to use with good recommendations”

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Posted 9 years ago

“Good product at a good price. Speedy delivery”

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Posted 9 years ago

“Great products at great prices, fast service.”

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Posted 9 years ago

“Good quality products at sensible prices, delivered promptly with good communication throughout. Fantastic.”

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Posted 9 years ago

“Fantastic value especially when comparing to other higher priced brands like castelli”

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Posted 9 years ago

“Just what I needed great service good quality cloths lovely fit at a very good price”

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Posted 9 years ago

“It's warm, waterproof, fits well and looks great - really impressed for the price”

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Posted 9 years ago

“Good value for money, sales always nice and passionate”

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Posted 9 years ago

“My order got to me in time”

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Posted 9 years ago

“Great products and great value for money.”

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Posted 9 years ago

“quick delivery, good quality products for a great price - thank you (ps plus an awesome returns policy if i need it)”

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Posted 9 years ago

“Excellent range of products at fair prices and good customer service from experienced staff”

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Posted 9 years ago

“Good quality, quick delivery”

Decathlon 5 star review on 22nd September 2016

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Posted 9 years ago

“Im living in Lithuania and way from you to my country is dificult, but Im very happy to found the way :)”

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Posted 9 years ago

“Great value and quality clothes and equipment.”

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Posted 9 years ago

“Very good store set up,good service and prompt delivery.l am very pleased with bike . Thanks freddie”

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Posted 9 years ago

“I ordered weight lifting gloves with the weights I ordered and they did not arrive.”

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Posted 9 years ago

Dear Paul. Thank you for having taken your time to send us your feedback. We are sorry to hear that one of the items from your order was missing. Please do not hesitate to contact us Customer Loyalty Team on 02070643000 to resolve your problem as soon as possible. We do apologise for all the inconvenience caused. Have a good day.

Posted 9 years ago

“The website is easy to browse. Ordering is equally easy followed by a prompt delivery. For the items I had to return because I ordered the wrong size, my money was refunded without problem. I am too far to visit a Decathlon shop in the UK but I always buy my swimming costumes and other items from the French shops. The prices are good too. So, yes I like Decathlon.”

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Posted 9 years ago

“Good price, delivered on time”

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Posted 9 years ago

“Booked a bike on line had a email to say it was ready. Finish work early to fetch it so I could get back before my daughter but when I got to store gave my details lady went to fetch it and came back with a baby bike under her arm when told it was the wrong bike she said well it's got your name on. At which I let her look at my email off she went again.she did this several times and eventually she brought the manager who said if you can wait we will make on up for you now.when they brought it they said it was all tested and safety check done. Some safety check as handle bars weren't in line with front wheel. Which I altered my self all together this took over an hour to pick up a bike. Two days later you sent me a email to say if I don't pick up my bike in 3days I will lose it and my money?”

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Posted 9 years ago

Dear Neil. Thank you for having taken your time to send us your feedback. We are sorry to hear that you have experienced problems with our Click&Collect system. We hope your future experiences with us will be more pleasant. We do apologise for all the inconvenience caused. Have a nice day.

Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews