Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery, no fuss, easy website”

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Posted 9 years ago

“Great products & value for money.”

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Posted 9 years ago

“great products with good price”

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Posted 9 years ago

“Good value for the money, I like the free delivery :) nice range of products.”

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Posted 9 years ago

“Sizes are two different shirts fit perfectly and jumpers in the same size come up to small”

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Posted 9 years ago

Hello Tidmarsh. Thank you for having taken your time to send us your feedback. We are sorry to hear about the sizing problem with the items on your order. Please do not hesitate to contact our Customer Loyalty Team on 02070643000 and they will help you to arrange an exchange or return. We do apologise for all the inconvenience caused. Have a good day.

Posted 9 years ago

“The customer services team could not have been more helpful. Checking stock, placing an order and re contacting me”

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Posted 9 years ago

“I ordered a leash for my body board and it arrived broken. There was no padding or protection on the plastic envelop it came in and it obviously needed it. I had to make a trip to Decathlon from Nottingham to get it changed”

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Posted 9 years ago

Dear Robert. Thank you for having taken your time to send us your feedback. We are sorry to hear that the item you have been sent was faulty. For any future situations please do not hesitate to contact our Customer Loyalty Team on 02070643000. We do apologise for all the inconvenience caused. Have a nice day.

Posted 9 years ago

“Service and staff”

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Posted 9 years ago

“they had the product i wanted, they dispatched it very quickly, the price was good, the returns service ( not used ) is a very well thought out service. overall one of the best on line sellers i have used. thank-you.”

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Posted 9 years ago

“Good website led me to the product I wanted. all very easy.”

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Posted 9 years ago

“Great value. Knowledgeable staff. Huge range of sporting products.Highly recommend.”

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Posted 9 years ago

“Products are high quality and reasonably priced. The range of products on offer is excellent.”

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Posted 9 years ago

“Excellent range of products with 1st class service, online system works really well.”

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Posted 9 years ago

“Good quality product which arrived quickly.”

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Posted 9 years ago

“Very quick service. Product is good quality for the price.”

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Posted 9 years ago

“Can't fault any aspect of this company. I had a complication with my order but nothing was too much trouble for them and my order was treated with 24hr service to ensure i had it before my holiday.”

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Posted 9 years ago

“all the products are in a very good made. I will love to have a decathlon store in my country, which is ISRAEL. whey there is no store in my country? please see and update when do you think you will have a store in ISRAEL? Thank you for all your products.”

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Posted 9 years ago

“item was good quality and value for money. swiftly delivery. i am very happy with the overall service”

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Posted 9 years ago

“Have purchased a tent, climbing rope, head torch, climbing gear and clothing from Decathlon. Have purchased in Edinburgh shop and online. Overall price/performance has for me exceeded any other outlet consistently over past two years. Look forward to visiting the shop whenever I am in Edinburgh.”

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Posted 9 years ago

“Bought the same shoes 4 times now, fantastic racing shoes”

Decathlon 5 star review on 24th September 2016

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews