Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quechua Arpenaz 300 Rain Men's Waterproof 3 in 1 Jacket - bought 3 of these this week for myself and colleagues on Security at Man Uni...work in all weathers and thus far this jackets been great.Would rather have had a black fleece insert than grey but that being the only criticism this is great value and great coat”

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Posted 10 years ago

“I bought a Tribord Easybreath snorkelling mask in June and tried it out for the first time a couple of weeks ago in the Caribbean. It's a superbly designed piece of equipment that is so easy to use. Visibility is unrivalled and there was no misting or fogging. At times you completely forgot you had it on. I'll never go back to using my old masks and snorkels again. It worked perfectly and generated an enormous amount of interest with people from all over the world asking where to get one. The small retaining clip on the snorkel unfortunately snapped, so beware when separating the snorkel from the mask - but Decathlon replaced it without quibble. Fantastic product - great customer service.”

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Posted 10 years ago

“My order did not arrive. Decathlon's deliverers claim that my address (that has received thousands of letters and parcels over the last 35 years) is `incomplete'. The deliverer (Post Office I am told) claimed to have tried to deliver two days ago but the first I heard about this was when I received an email informing me that my credit card had been refunded. I have spoken to customer service who was unable to help and I has not offered any compensation for my inconvenience. I have re-ordered the shoes and will try click and collect to a store - a service that takes another 5 days....”

Helpful Report

Posted 10 years ago

Dear customer. Thank you for having taken your time to send us your feedback. We are sorry to hear that you have experienced problems with your delivery. Please do not hesitate to contact our Customer Loyalty Team on 02070643000 and they will help you. Hope to see you in Decathlon again soon. Have a good day.

Posted 10 years ago

“i purchased a size medium rafel 720 beginning of september at the reduced/sale price, only to find 3 weeks later it has been reduced by another £50 .this is the second time this has happened to me,the last time was when i purchased a triban 7, a couple of weeks later it had dropped another £49.decathlon should have a sale price and stick to it! because this has now happened twice,i will seriously have to think twice if i will purchase another decathlon bike as no customer wants to feel like they have been shafted,BTW if anyone is interested,the rafel 720 is a fantastic bike,shame about decathlons sale/pricing policy”

Helpful Report

Posted 10 years ago

Dear Trevor. Thank you for having taken your time to send us your feedback. We are sorry to hear that you have felt this way about your purchasing experience. If you would like to discuss this further please feel do not hesitate to contact our Customer Loyalty Team on 0207 064 3000. They will be happy to help and provide further information on the situation. Once again we apologise to hear you have experienced this, and we hope that any future purchases with DecathlonUK are hassle free and up to standard.

Posted 10 years ago

“Be aware if purchasing Asics. The Decathlon site gets the sizes wrong. I ordered men's UK 9.5. The size guide shows this equates to EU 44.5 and US 10.4!- Correct. The web info for the cumulus shoe showed UK 9.5 EU 44 however I went ahead as the order was made in UK size. I received UK size 9. When I queried this and asked for UK 9.5 I was told that they did not sell that size. Why could I order it then? I happened to check my account and found that a second order had been created but this was for EU44. This I got cancelled and purchased shoes elsewhere.”

Helpful Report

Posted 10 years ago

Dear Pete. Thank you for having taken your time to send us your feedback. The relevant department is aware and they are working on fixing this issue as soon as possible. We do apologise for all the inconvenience caused. Have a good day.

Posted 10 years ago

“I bought a Hoprider 500 hybrid bike in June and was very pleased with all of the bike's extras such as integral dynamo, kick stand, parcel rack, chain guard. However, at 18kg, the bike proved too heavy to be efficient at climbing hills and I reluctantly concluded that it wasn't the bike for me as I did not want everyone to have to keep waiting for me. I was very pleasantly surprised to learn of Decathlon's 365 day return policy. I returned the bike this morning and was given a full refund. Excellent service. Thank you.”

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Posted 10 years ago

“Good quality, good price”

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Posted 10 years ago

“Products are great”

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Posted 10 years ago

“Order late and kit not right size!!!”

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Posted 10 years ago

Hello Zayn. Thank you for having taken your time to send us your feedback. We are sorry to hear that it has been a delay on handling your order but we really hope your future experiences will be more enjoyable. For any future situations please do not hesitate to contact our Customer Loyalty Team on 02070643000. We do apologise for all the inconvenience caused. Have a good day

Posted 10 years ago

“I wanted to buy some sailing boots "Ozean 900" in size 45, price £79. They are out of stock in the UK, and I cannot even place an order. I could buy some in France and collect them in a store there when I go next week, but the price in France is 99Euros (about £90). So not great Customer service really”

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Posted 10 years ago

“Good quality sports clothes. Delivered swiftly ????”

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Posted 10 years ago

“Good range good price”

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Posted 10 years ago

“I have found Decathlons service secand to none, very impressed !”

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Posted 10 years ago

“Prompt processing of orders and delivery of items. I thinks your products are of great quality and I got amazing discounts. Thanks”

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Posted 10 years ago

“Quick delivery, no fuss, easy website”

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Posted 10 years ago

“Great products & value for money.”

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Posted 10 years ago

“great products with good price”

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Posted 10 years ago

“Good value for the money, I like the free delivery :) nice range of products.”

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Posted 10 years ago

“Sizes are two different shirts fit perfectly and jumpers in the same size come up to small”

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Posted 10 years ago

Hello Tidmarsh. Thank you for having taken your time to send us your feedback. We are sorry to hear about the sizing problem with the items on your order. Please do not hesitate to contact our Customer Loyalty Team on 02070643000 and they will help you to arrange an exchange or return. We do apologise for all the inconvenience caused. Have a good day.

Posted 10 years ago

“The customer services team could not have been more helpful. Checking stock, placing an order and re contacting me”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews