Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent layers. Very comfortable on the kids. Good communication and delivery service”

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Posted 9 years ago

“Decathlon offers a great choice from a huge range of sports & activities. Items are usually good quality and usually good value for money. The staff I have dealt with over the years have been knowledgeable in their departments and very friendly and mostly efficient.”

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Posted 9 years ago

“Excellent sport clothes.”

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Posted 9 years ago

“Cheap, friendly. Great quality. Much better than competitors.”

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Posted 9 years ago

“Low price for decent equipment. Tick all the basic requirements eg. Online click & collect. Please make it easy to unsubscribe from newsletters.”

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Posted 9 years ago

“No service at Belfast store. Said on site had boots in size 10.5.did not have size asked assistant for help just shrugged his shoulders and said that's the only sizes we have on the shelf very unhelpful and rude. I drove 15 miles because it said they were in the store never again.”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for having taken your time to send us your feedback. We are really sorry to hear about your bad experience at Decathlon in Belfast. We would like to inform you that we forwarded your comments to the store manager in order to make changes and improve our service provided. We do apologise for all the inconvenience caused. Have a nice day.

Posted 9 years ago

“great value for money. quick delivery”

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Posted 9 years ago

“Trainers are really lovely and were a good price however they were sent in the post without a box?! Just two shoes floating around in a bag!”

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Posted 9 years ago

“Really good quality helmet (btwin), with a snug fit. Decathlon waterproof jacket is light weight and has a really good fit, can't tell you how much waterproof it is as I haven't been in the rain yet.”

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Posted 9 years ago

“Found a quality item at an affordable price - wetsuit”

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Posted 9 years ago

“Speedy delivery of products”

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Posted 9 years ago

“Decathlon has never let me down, orders arrive on time, the quality of the goods are exceptional, I pass on the Decathlon web site to more and more people, well done.”

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Posted 9 years ago

“Excellent service, pop up tent brilliant, good quality at a very reasonable price. Would definitely recommend.”

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Posted 9 years ago

“I ordered a bag one day and had it the next. That's really quick delivery and it was just basic delivery price.”

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Posted 9 years ago

“Good choice, good value and easy to order.”

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Posted 9 years ago

“I recently ordered online and purchased items instore. Delivery was quick. All items purchased were great quality and very reasonably priced.”

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Posted 9 years ago

“Great service”

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Posted 9 years ago

“Really quick delivery, excellent value for money and the goods I bought look fantastic - yet to use the tarp but the sleeping mat is very comfortable for the thickness I chose and my new coat and jacket are comfortable and warm - plush random strangers have given appreciative comments!”

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Posted 9 years ago

“Fantastic prices, brilliant quality, great choice, super fast delivery, and great customer service. What more could you want in a store? PS, Please open a store in Leeds!!!”

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Posted 9 years ago

“I purchased a fishing box/ bag for my son's birthday and i has more than met my expectations. I will be purchasing one for myself soon. the quality of the product is very good. it was delivery quickly and arrived in excellent condition. i am very pleased with the service and products i have bought so far. i'm looking forward to seeingwhat else decathalon have to offer.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews