Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've always been a huge fan of Decathlon since I was living in Brazil. It was delightful to find out that there are some stores in London as well. You can find pretty much everything related to sports with good prices and good quality.”

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Posted 9 years ago

“The web site is very easy to use, I received a very efficient service, and I am very pleased with my purchase and communication with Decathlon.”

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Posted 9 years ago

“My order arrived when told it would, however 2 of my products were the wrong size.”

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Posted 9 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with your purchasing at Decathlon. Please accept our apologies and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution to the inconveniences that we caused.Have a nice day.

Posted 9 years ago

“Quick delivery”

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Posted 9 years ago

“Able to purchase good quality sport gear at excellent prices, with a short delivery time and when items not available I was contacted to choose between waiting or alternative item. Sometimes I am head to toe in Decathlon items like a walking poster for your products”

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Posted 9 years ago

“Lovely jacket great price”

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Posted 9 years ago

“I love the click and collect service. Plus by shopping online first, you often get online discounts on your goodies. Having said that, Decathlon are always cheaper and still of the same quality than buying certain branded stuff.”

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Posted 9 years ago

“Bought two pairs of trainers for an incredible total price that would've been otherwise £120+ with free delivery, got my order in a week and I'm loving my footwear. I'm also loving the choices for winter wear, especially the downs jackets which I really love and for so cheap it's amazing to say the least”

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Posted 9 years ago

“Well priced items, good quality, fast delivery & no quibble returns and exchanges.”

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Posted 9 years ago

“Your staff was awesome and helpful.”

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Posted 9 years ago

“Great service, quality products & fast & reliable online purchases.”

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Posted 9 years ago

“The products were excellent and delivered quickly and in good condition.”

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Posted 9 years ago

“Last minute fitness gear for work did the job!”

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Posted 9 years ago

“Good quality running clothing with affordable prices.”

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Posted 9 years ago

“Ordered a little day sack via click and collect but had to get 2nd option as web page stated shop didn't have 1st in stock. Called shop and spoke to Luke, Team Valley, Gateshead. 1st choice was in stock and 2nd choice wasn't. Luke very helpful in seeking and confirming. Visited shop bought original choice and Luke again very helpful in arranging refund. I also ended buying other items. Well done Luke, thanks for help.”

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Posted 9 years ago

“Very smooth online shopping experience and excellent value for money. Items despatched very quickly. First time I've shopped at Decathlon but will definitely do so again.”

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Posted 9 years ago

“Fair prices fr good quality”

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Posted 9 years ago

“Happy child,thank you”

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Posted 9 years ago

“Speedy service - would use again”

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Posted 9 years ago

“I ordered a Btwin mountain bike recently which came the next day, very prompt service. On fixing the pedals to the crank I noticed one of the threads was damaged therefore the pedal couldn't be fixed. I rang Decathlon and with no question whatsoever sent me two new pedals at no cost. very good service. Highly recommended.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews