Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quick delivery”

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Posted 9 years ago

“Quick service and good products.”

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Posted 9 years ago

“Happy that I got the type of dance tops that my daughter wanted.”

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Posted 9 years ago

“Excellent service, quality goods”

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Posted 9 years ago

“Efficient delivery and great quality clothing at very reasonable prices.”

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Posted 9 years ago

“Some goods have a modern chic style, good quality for a reasonable price. Living far from a Decathlon shop, I love the online shopping.”

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Posted 9 years ago

“i use to go to decathlon since 25 years (france, china, uk) usually happy with product for myself and now mainly for kids stuff. lack of skills is visible now in staff. i select carefuly using reviews from other users. price are still ok for avreage quality, but some stuff quality is really poor (low price link to it) good or not for the image... i don't know.”

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Posted 9 years ago

“Unique quality products at a realistic price - puts main brands to shame on function and looks. Staff that are friendly , well trained and not pushy in anyway towards a particular brand. Why go elsewhere when it's all under one roof in UK and Europe - Fantastic Shop!”

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Posted 9 years ago

“I ordered a pair of Propulse walking shoes, they came very quickly and they're fabulous. They are so light I thought you'd forgotten to put them in the parcel and they've made my power walks so much better. At £15.99 all in they are brilliant value as well. Very happy.”

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Posted 9 years ago

“Got the right shoes eventually and they are great. Unfortunate that first pair sent to me were not the size I ordered. Person on support acknowledged error and sent free post label and correct size out straight away.”

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Posted 9 years ago

“I have started jogging at 72 years of age after 10 years layoff from running competitively. Therefore I do not require expensive running shoes or equipment. The shoes and running clothing I have purchased have been at extremely competitive prices and have proved to be up to the job. The shoes are very comfortable. The shorts and Tee shirts are light weight and wick away moisture very well and when washed and quick to dry.”

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Posted 9 years ago

“Quick delivery and well packaged.”

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Posted 9 years ago

“I am very happy with the item i bought, the delivery was fast and the price the best on the market. Thank you”

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Posted 9 years ago

“Fast delivery of new bike. Delivered in good condition and very little self assembly required.”

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Posted 9 years ago

“Value for money”

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Posted 9 years ago

“Quick service and emails kept me informed of tracking for delivery”

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Posted 9 years ago

“Great value for money. Good quality gear.”

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Posted 9 years ago

“Very god with understanding returns and helpful”

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Posted 9 years ago

“Low prices for high quality goods.”

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Posted 9 years ago

“Everything. It's been 3 weeks now and still haven't received my order.”

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Posted 9 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with your purchasing at Decathlon. Please accept our apologies and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution to the inconveniences that we caused.Have a nice day.

Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews