Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Value for money”

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Posted 9 years ago

“Quick service and emails kept me informed of tracking for delivery”

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Posted 9 years ago

“Great value for money. Good quality gear.”

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Posted 9 years ago

“Very god with understanding returns and helpful”

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Posted 9 years ago

“Low prices for high quality goods.”

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Posted 9 years ago

“Everything. It's been 3 weeks now and still haven't received my order.”

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Posted 9 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with your purchasing at Decathlon. Please accept our apologies and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution to the inconveniences that we caused.Have a nice day.

Posted 9 years ago

“I've been really happy with Decathlon's service online. The delivery is super-quick, even to the Isle of Man (under 48 hours) and FREE! The range of products is massive and comprehensive. I've bought fitness and hiking clothing as well as a wetsuit for my wife. All of which have been of top quality. Highly recommended. I will certainly be returning. Thank you!”

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Posted 9 years ago

“Fast delivery”

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Posted 9 years ago

“I got my items on time and at a fantastic price.”

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Posted 9 years ago

“Great product/price/delivery”

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Posted 9 years ago

“Easy web site, good selection of items, fair pricing, seamfree ordering, quick delivery. All in all a very good company to deal with.”

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Posted 9 years ago

“Good service. Very fast.”

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Posted 9 years ago

“Quality of clothes! Ivery been running in my new jackettle- it's just perfect.”

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Posted 9 years ago

“Good products reasonable prices . Service on line v good too”

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Posted 9 years ago

“Fast delivery Good quality product Good size Same than on picture. --> Great !”

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Posted 9 years ago

“On the ball with quick postage.”

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Posted 9 years ago

“excellent quality nicely priced quick delivery”

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Posted 9 years ago

“I like you Werder Munch I ment 5 stars”

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Posted 9 years ago

Thank you very much for correction, we appreciate your feedback!

Posted 9 years ago

“Good service however was disappointed that there was no invoice included with my order as I need an invoice, I've ordered from many places before and have always received an invoice with my orders. Please try to fix this.”

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Posted 9 years ago

“Good product good value.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews