Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My family and I lived in France for seven years and then Belgium for five years, and during this time, Decathlon was our local sports store where the whole family exclusively bought sports kit for all our different activities. The children virtually grew up in your store. Then this summer we moved back to the UK and there doesn't seem to be the same abundance of your stores here but luckily I can still buy online. There are items you sell that I can't get anywhere else.”

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Posted 9 years ago

“Excellent online purchase.”

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Posted 9 years ago

“The product was exactly what I hoped for and the delivery was very efficient.”

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Posted 9 years ago

“Great speed of service and the item are super value for money. Thank you”

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Posted 9 years ago

“Great range of products at the right price. Fast delivery.”

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Posted 9 years ago

“Excellent service, great product. My 6 Year old loves this leotard.”

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Posted 9 years ago

“It was very easy to order items. They didn't take long to arrive.”

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Posted 9 years ago

“Experienced a problem identifying my parcels, there were received by the neighbour who also make a lot of internet purchases. The AWB number provided was different from the tracking number, therefore orderes were not identified at once within other parcels received.”

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Posted 9 years ago

“Easy on-line ordering and delivery options. Excellent returns policy. Quechua hiking clothing and rucksacks well worth trying.”

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Posted 9 years ago

“just found out about decathlon fab value for money will be going back”

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Posted 9 years ago

“Product arrived very quickly and I have to say is bullet proof as fishing boxes go.”

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Posted 9 years ago

“I am a newbie to online shopping, my wife told me to get on with it if I wanted the coat I had chosen, chose to click and collect, it was in store 1 day early. The whole process was so easy.”

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Posted 9 years ago

“I still didn't receive my order. Regarding email I received from you I supposed to recive it next day. 'We have great news for you! Your order DCUK2613337 has now been dispatched and will be delivered the next working day by 6pm. ' My order is still in transit. I'm not happy with that. Regards. Agnieszka Dlugosz”

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Posted 9 years ago

Dear customer. Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our online service received and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Please do not hesitate to contact our Customer Loyalty team at 0207 064 3000 to ask for an alternative and more convenient solution. Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“good range of products at very reasonable prices. So pleased to now have a store in the local area.”

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Posted 9 years ago

“Good price fast delivery.”

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Posted 9 years ago

“Reliable, trustworthy service”

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Posted 9 years ago

“There was a problem with my delivery as the collection point box had broken down. I had ordered trainers for my daughters birthday so when I couldnt pick them up I phoned Decathlon and they arranged delivery of another pair free of charge to my house. My daughter got her shoes on the day. I got a text from the delivery box company yesterday to say the box was now mended -one month too late but not Decathlon's fault”

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Posted 9 years ago

“Decathlon always have my items in stock ordering online is so easy”

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Posted 9 years ago

“Good products at a very competitive price”

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Posted 9 years ago

“Excellent products at excellent prices. Orders always arrive in store on time.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews