Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price fast delivery.”

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Posted 9 years ago

“Reliable, trustworthy service”

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Posted 9 years ago

“There was a problem with my delivery as the collection point box had broken down. I had ordered trainers for my daughters birthday so when I couldnt pick them up I phoned Decathlon and they arranged delivery of another pair free of charge to my house. My daughter got her shoes on the day. I got a text from the delivery box company yesterday to say the box was now mended -one month too late but not Decathlon's fault”

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Posted 9 years ago

“Decathlon always have my items in stock ordering online is so easy”

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Posted 9 years ago

“Good products at a very competitive price”

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Posted 9 years ago

“Excellent products at excellent prices. Orders always arrive in store on time.”

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Posted 9 years ago

“Easy to order, goods arrived as agreed, good quality footwear at reasonable cost.”

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Posted 9 years ago

“Quality price and product with excellent delivery”

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Posted 9 years ago

“Great choice of products and very good products. I like the detailed product information. Easy to use website, extremely fast delivery”

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Posted 9 years ago

“i get get sports wear and items for myself and my children at an affordable price”

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Posted 9 years ago

“Ordered some rugby balls as gifts for my son's birthday party. Good quality products at very reasonable price. Really pleased Mum and very happy kids! Thanks Decathlon.”

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Posted 9 years ago

“No trouble and fast delivery”

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Posted 9 years ago

“Order was delivered fast. Some of the products did not fit well and had to buy larger size. Customer service was very helpful. Will definately order again. Can't wait until Decathlon opens a shoop in Athens this year.”

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Posted 9 years ago

“The boots I purchased were something I have been looking for and having received them Very Fast indeed was over the moon with them,I am an Archer and my passion is Field Archery,these boots are the best thing I have worn in a long time,high leg so the sneaky brambles cannot get under and give you a painful scratch or when going across water they keep that stuff out as they are also waterproof,and if it gets cold they are lined so that your feet don`t feel like ice cubes at the end of the day,easy to wash off and ready to go again,these boots really are made for walking around the Archery Course they were totally first class and whether its mud,brambles,or cold they come out of it with flying colors,I shall be going back to Decathlon for some very nifty clothing to go with them,and Christmas is just around the corner,now,where`s that present list of mine.”

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Posted 9 years ago

“Very good.”

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Posted 9 years ago

“Well priced, good fit and great value”

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Posted 9 years ago

“Great products at amazing prices. Everything bought so far is lasting much better than expected at these prices.”

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Posted 9 years ago

“You offer good quality merchandise well I can not complaine.thanks for your great service and see you soon”

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Posted 9 years ago

“I regret that I must write this negative review of an otherwise positive experience with Decathlon over the last 8 years I have lived in Rome, Italy. But now I am compelled to tell you that I find your sizing and access to women's wetsuits to be unnecessarily sexist. 1) Your Rome-based stores do not even supply women's wetsuits, so I am forced to purchase online a wetsuit, item unseen or tried on, from the UK stores. 2) Your ageist, sexist sizings do NOT ALLOW active larger women like myself access to ANY wetsuits from your company. I am a 48-50 or XL to 2XL in size and your wetsuits do not come close to what my height and weight require. I am surprised, disappointed, and disgusted by your limitations towards maintaining a healthy lifestyle. I now have to reach across the Atlantic to the USA for my suit - for my health- and for my birthday. Shame on you guys. I cannot but see Decathlon now for what it really is: behind the times, inflexible, unimaginative, stuck in the perverted view that women are no more than mainstream sports 'girls'. I happened to be a 60 year old swimmer who has no intention of letting fall and winter weather get in my way. Sadly, you are now in my way and thus you have lost an otherwise previous loyal customer. Amanda Martin-Elbehri Rome, Italy”

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Posted 9 years ago

“Great service item came really quick great sizing and good quality”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews