Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered some clothes on the 20/10 /16 I received a email that I would receive parcel on the 21/10/16 next day delivery received nothing waited until 23rd still nothing. contacted them 3 times over the next 3 days was told its out for delivery and it will be with me that day every time I rang the person on the phone was very rude can say customer service is very poor. rang then on the 28th Friday was told definitely be there today checked my email there was a email from courier saying if I don't receive it by Monday contact decathlon for a new parcel to be sent .so I then ring decathlon back up to which some other clown who was so rude told me a refund had been processed previous day it was nothing but LIES after LIES all the time avoid this company”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the service received in our store and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Please accept our apologies for any inconvenience and we would like to suggest you to contact our Customer Loyalty Team at customer.enquiries@decathlon.com who will find a solution for your problem. Have a nice day!

Posted 9 years ago

“Good varied amount of reasonable quality sport and outdoor items at excellent prices.”

Helpful Report

Posted 9 years ago

“When I picked up my order from the UPS store there was not 1 item from my order in the box, at the same time I received an email saying my return had been processed and I will receive a full refund in 7 days. I called customer service to see what was happening and they just said I will get a refund but did not know why and they will look into it and call me back. I had heard nothing by mid morning the next day so made contact through the contact us facility and never heard anything back so tried calling again. I was then told there was an IT issue and if I want the things I ordered I would have to order them all again. So I am left with no goods, out of pocket for the week, some stuff I don't want and unable to do the things I bought the goods to do.”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for the time you spent for giving us your feedback. We are sorry to hear that you have experienced problems with your online order. Regarding your request, we would like to inform you that unfortunately we had I.T issues. Please do not hesitate to contact Customer Loyalty team on 0207 064 3000 to ask for an alternative and more convenient solution. We hope to see you soon for a better experience at Decathlon! Have a lovely day!

Posted 9 years ago

“We were able to order a bike for my son online and just turned up at the store to pick it up. So simple and straight forward.”

Helpful Report

Posted 9 years ago

“Realised I made mistake on size and phoned within five minutes of online order to change as per your website instructions and wrong size still delivered. I did get a free exchange, thank you but that was nearly two weeks ago and still not received. I also returned another item for size exchange and still waiting. Your prices are excellent, your staff lovely. But the bottom line - good value, prompt service is not being delivered to me.”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for the time you have spent giving us your feedback.We are sorry to hear you have experienced problems with shopping at Decathlon. Please accept our apologies and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution to the inconveniences that we caused.Have a nice day.

Posted 9 years ago

“Thank you for the items. Very quick delivery and everything is as described. Good quality products.”

Helpful Report

Posted 9 years ago

“I have bought many items from Decathlon. The quality is so good and the prices are super competitive too.”

Helpful Report

Posted 9 years ago

“I ordered a package from Decathlon, which failed to arrive by post. Having waited a few days, and checked that the postie had not left it outside or that a neighbour had not taken it in, I contacted Decathlon, who immediately cancelled my order and sent out a replacement by courier. No arguments or hassles. Great customer service. How a company deals with problems tells you a lot about them.”

Helpful Report

Posted 9 years ago

“Great value for money.”

Helpful Report

Posted 9 years ago

“fast delivery. Easily found what I was looking for.”

Helpful Report

Posted 9 years ago

“goods was what we expected”

Helpful Report

Posted 9 years ago

“The order that I received is not the same as the product on the picture. It's ridiculous that you have to send the order back instead ( and pay for the postage yourself) of just being able to return it from the shop taht you got it from.”

Helpful Report

Posted 9 years ago

We are sorry to hear of the inconvenience you have experienced regarding your order. You are able to return your item to any of our Decathlon stores for a full refund/exchange. Returning by post is only one of the two options we provide. To read more about this please visit: http://contact.decathlon.com/decathlonukcom/template.do;jsessionid=696F11C9B8F0F3DE9A579BE398F9B9E7?id=2811 If you would like to discuss this further then please contact out Customer Loyalty Team: 0207 064 3000 who will be happy to assist with any queries. We hope this helps.

Posted 9 years ago

“Speedy delivery and item matched online description. Good quality and value.”

Helpful Report

Posted 9 years ago

“The guy at the tennis stringing I think his name is Jose, was extremely helpful. from telling him how I play, we was able to suggest the right strings and the correct tension to string my racket!! Was very patient, polite and friendly and did 3 of my rackets a day earlier than expected which meant I didn't have to rush around the following day. Excellent service!! Thank you!!!”

Helpful Report

Posted 9 years ago

“Goods arrived on time. Item was as advertised and was in good condition.”

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Posted 9 years ago

“Everything was very smooth and I did not have any problems.”

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Posted 9 years ago

“£11 to return items that didn't fit, awful service when all over the packaging and website is free delivery! A con”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for contacting us. We are sorry to hear that you have experienced problems with your online order. We would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com. They will look into your case. Have a nice day!

Posted 9 years ago

“Ordered a bike on the 20th October and its now the 25th and its not here. the team say it was coming from eu although they had plenty when in store I didnt make my mind up and the stores about 2 hours trip for me :-(”

Helpful Report

Posted 9 years ago

Dear Sam, Thank you for contacting us and for having taken the time providing us your feedback. We are sorry to hear you have not received your bike yet. As our Customer Loyalty Team informed, for online purchases, the stock of that bike comes from one of our international warehouses and may take longer in order to be delivered. We would suggest you to contact our Customer Services on 02070643000 to get more updates regarding the estimated delivery date. We do apologies for any inconveniences we might caused and hope to see you shopping with us soon! Have a nice day.

Posted 9 years ago

“Dear Decathlon, I like the follow up support that you provide. Esp when things are out of stock, you do email back when they come on stock. Improvement: perhaps consider giving members discounts on their birthday month. - eg 40-50% off. cheers!”

Helpful Report

Posted 9 years ago

“Great product and overall experience.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews