Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods arrived on time. Item was as advertised and was in good condition.”

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Posted 9 years ago

“Everything was very smooth and I did not have any problems.”

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Posted 9 years ago

“£11 to return items that didn't fit, awful service when all over the packaging and website is free delivery! A con”

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Posted 9 years ago

Dear customer. Thank you for contacting us. We are sorry to hear that you have experienced problems with your online order. We would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com. They will look into your case. Have a nice day!

Posted 9 years ago

“Ordered a bike on the 20th October and its now the 25th and its not here. the team say it was coming from eu although they had plenty when in store I didnt make my mind up and the stores about 2 hours trip for me :-(”

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Posted 9 years ago

Dear Sam, Thank you for contacting us and for having taken the time providing us your feedback. We are sorry to hear you have not received your bike yet. As our Customer Loyalty Team informed, for online purchases, the stock of that bike comes from one of our international warehouses and may take longer in order to be delivered. We would suggest you to contact our Customer Services on 02070643000 to get more updates regarding the estimated delivery date. We do apologies for any inconveniences we might caused and hope to see you shopping with us soon! Have a nice day.

Posted 9 years ago

“Dear Decathlon, I like the follow up support that you provide. Esp when things are out of stock, you do email back when they come on stock. Improvement: perhaps consider giving members discounts on their birthday month. - eg 40-50% off. cheers!”

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Posted 9 years ago

“Great product and overall experience.”

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Posted 9 years ago

“Good quality and value, nice jackets and boots and quick delivery”

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Posted 9 years ago

“good items /pricing and it looks that you consider the end user in your apparel appraisal- top marks. looking forward to doing more sports -and taking up further goods from you . keepup the excellent work!”

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Posted 9 years ago

“Easy to use website, excellent service, quick delivery and value for money”

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Posted 9 years ago

“Excellent delivery service and delighted with my purchases.”

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Posted 9 years ago

“Excellent product choice, quality, and customer service.”

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Posted 9 years ago

“Great range of fantastic quality and value products plus my kids and I enjoy trying out the kit in shop.”

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Posted 9 years ago

“I think Decathlon is very good for a great number of sports and cycling is my main one. There is a good selection of cycling equipment and the Staff in store are very helpful. I find the prices for components and clothing very competitive. Decathlon also has a very good return policy for clothing and components. I highly recommend this company.”

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Posted 9 years ago

“Great fin, excellent for beginners! I found it from this review of all the freediving fins on the market http://www.angusandvivianadventures.com/complete-guide-freediving-fins/”

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Posted 9 years ago

“Right stuff, fast & cheap”

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Posted 9 years ago

“I feel extremely disappointed about Decathlon online store system. Really poor build, confusing and wrongly related links. So shame about this store! I was expecting a clearer system, more efficient and easy to use. I am totally not happy with the way your website is build, very confusing and unclear. several links for the same details, but these links are well hidden in different places. Poor management of the website system!!! I have changed/updated several months ago my details address under “my personal details” link. However, who would think that there is another, totally different place, under another link, few rows down the same page, link that has again two address option: one for billing and one for delivery address. Ok, I would say, you want to have the option to add more addresses, that is a good idea. But why on earth this has to be in a totally different place, under a different link, and to create the “my address book” as a separate option? Why someone who changes the address in one place has to go and walk through the rest of website under a different link to do so. Why not in the same place, under the same already opened page, on “my personal details”, why has to be separate? And you would go to check a different link only if presumingly you have already thought that “it has to be another place, this one here is not enough” for more updates on my details/address. What is this?...a catch 22 game? Whoever build this web system need to go back on school for basic web development principles. If this system is clear and intuitive I am the Pope, the bishop of Rome… which I am not. If you restructure the system of your website I might return back to you if not …I am happy with amazon online store. Sincerely yours, CostinD”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the service received for your purchasing at Decathlon and we really appreciate your review as we are trying to improve our services every day. We will forward your enquiry regarding our website to our Digital team who will take this in consideration for the future. Please do not hesitate to contact our Customer Loyalty team on 0207 064 3000 to ask for an alternative and more convenient solution. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“Great quality products - look good and well priced”

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Posted 9 years ago

“Good product. Prompt delivery.”

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Posted 9 years ago

“easy to use website and quick delivery. wide range of products”

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Posted 9 years ago

“excellent product at a sensible price”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews