Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for your excellent service and prompt delivery.”

Helpful Report

Posted 9 years ago

“I ordered a number of items and they arrived in a very reasonable time and the goods were of good quality and I was very pleased with them.”

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Posted 9 years ago

“The web site is easy to use and order through. Delivery was quick and well packed.”

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Posted 9 years ago

“I ordered running shoes, and Decathlon decided to send the wrong size (9 instead of 9.5). Now I need to pay for the return shipment....... Quite unacceptable.”

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Posted 9 years ago

Dear Customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with the running shoes sizing. Unfortunately, we are having difficulties with this issue and we have already looking into it to try to solve the problem as soon as possible. Anyway, we will pass your feedback to the Product Manager so he can be updated of this. Do not hesitate to contact us in the Customer Loyalty Team on 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution regarding your shipping costs. Please, accept our apologies for the inconveniences caused. Have a nice day

Posted 9 years ago

“Swift delivery.”

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Posted 9 years ago

“I was very happy with the product, good quality at a good price.”

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Posted 9 years ago

“Once again they have supplied a quality product really quickly.”

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Posted 9 years ago

“Finally received my second parcel. Same day as promised. Thank you for swift response to non delivery of item and for not making me wait in another day.”

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Posted 9 years ago

“Only received the cheaper of two items ordered. DX delivery say they were only given one item. Records show both delivered. Hope this is resolved soon. A very upset and disappointed customer so far!”

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Posted 9 years ago

Dear Customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with your online purchased. We are trying to improve our delivery services every day to make sport more accessible to everyone. Please accept our apologies and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution to the inconveniences that we caused.Have a nice day.

Posted 9 years ago

“Usually have a good range of products, some unusual stuff. Branded cycling gear usually expensive, and not a fan of kalenji shoes, otherwise everything else has been a solid product, and they are good about returns if you aren't happy”

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Posted 9 years ago

“All goods arrived in rapid time and were just as expected- did the jobs they were supposed to do!! Great value for money.”

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Posted 9 years ago

“Decathlon made it very easy for me to return the shoes I'd ordered via the website, to our local shop. The replacement pair was shipped almost at the same time and were with me very quickly. Thanks Decathlon!!”

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Posted 9 years ago

“I ordered two items which were the wrong size. It was easy to return the items and re-order the correct sizes. The whole process was easy and fast.”

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Posted 9 years ago

“Great choice, competitive prices.”

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Posted 9 years ago

“I bought a Btwin Rockrider bike for my son. A free service was offered when purchased. From the purchase to ringing to arrange a service, dropping bike off and collecting, the customer care from Warrington branch was second to none! I would definitely recommend this store and will use again and again!”

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Posted 9 years ago

“crap web site and response from customer support was unhelpful. I can log into my account but when i want to change my preferences the website forces me to log in again but it never completes my request and the wheel just keeps whirring and i have tried many many times. Asked customer support to change my preferences for me as i do not want to receive newsletters and adverts and junk etc but they say that cannot help. would now just like to close account but that wont happen either. Despite there being some good items i will never shop on a website that continues to bombard me with emails when i dont want them”

Helpful Report

Posted 9 years ago

Dear customer. We really appreciate the time you have taken to give us your feedback and apologize for any difficulties you have experienced with the communications and newsletter from Decathlon. We would like to suggest you to contact our Customer Loyalty team via customer.enquiries@decathlon.com who will be able to find a solution to the inconveniences that we caused.Thank you for your understanding. Have a lovely day!

Posted 9 years ago

“prompt delivery .good products”

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Posted 9 years ago

“clear description of product, good images, speedy delivery.”

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Posted 9 years ago

“Found what I was looking for and at a decent price. The products are of good quality and Decathlon don't overcharge which is always nice.”

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Posted 9 years ago

“Wide selection of items available and good prices. Just be aware that some sizes come up very small. Shop visit is best although online ordering is so easy and reliable.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews