Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy delivery was great however the football boots I purchased were to be a present and they arrived loose in a bag, NO BOX. I think for the price of the boots, £75 the box should have been included. I have never experienced this issue with any other retailer”

Helpful Report

Posted 9 years ago

“Couldn't pick up parcel from the in post option and my items were returned. Phoned customer service who then sent my order to my home address. Great Service. Thanks”

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Posted 9 years ago

“I am 65years old and bought a Tribord snorkel mask after seeing one on your website. I have at last had a chance to snorkel for the first time and this was the answer I had been looking for as I could not cope with the usual mask/tube and was scared! I have just had a great time in Maldives and have seen fish under water for the first time! Thanks”

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Posted 9 years ago

“I am absolutely fuming, paid for and ordered 2 new rugs for my horse, 2 days before supposed to be delivered they email to say not available, so order cancelled, money refund within 7 days, 11 days later still no refund, contacted decathlon but no answer to why I haven't received it, meanwhile my horse is freezing her butt off ????????????.”

Helpful Report

Posted 9 years ago

Dear Craig, we are incredibly sorry to hear this. At DecathlonUK we aim to provide excellent customer service and ensure any qualms or problems experienced by our customers are dealt with both efficiently and professionally. However, it is apparent that in this instance we have failed you of this. For this, we are deeply apologetic. Upon further investigation, we have discovered that once the order had been placed, and our warehouse team went to pick the items to pack and send, they discovered that the items were in fact faulty. As soon as the warehouse team informed us of this, we then informed you. Therefore, saving you from receiving a faulty product and from having to deal with the hassle of sending an item back for a replacement/refund. In regards to the refund that you should have received, please contact our Customer Loyalty Team on 0207 064 3000 or email Customer.Enquiries@decathlon.com along with your original order number and we will investigate this for you. Once again, we apologise for this inconvenience and we thank you for your feedback.

Posted 9 years ago

“Want to thank John from the bike repair department for the excellent polite attitude and incredibly quick service: left my bike today in the morning, got a txt message in 30mins that it was already available to pick up. THANK YOU, John. You rock.”

Helpful Report

Posted 9 years ago

“Cant understand why it costs 4.99 for delivery and then nothing is done about sending the item for at least 5 days. Buy anything from almost anywhere else online and have to pay that sort of delivery price your most likely to get it next day if not the day after. What service are you using, carrier pigeons???”

Helpful Report

Posted 9 years ago

Dear customer. Thank you very much for your feedback on the topic. We would like to inform you that in some cases we ship the items from our international warehouse and in those cases it might take up to 5 days to receive it in the UK. For exact details regarding your order and the statuses on it, please contact our customer services team on 02070643000. Thank you very much and have a lovely afternoon!

Posted 9 years ago

“All the choice and quality”

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Posted 9 years ago

“please send me your email address”

Helpful Report

Posted 9 years ago

Dear customer, please use the following address to contact us: Customer.Enquiries@Decathlon.com We hope this helps.

Posted 9 years ago

“Eight year old swimming costume and bikini barely fitted. I did not check the sizing as my daughter is 8 1/2 and the next size up was for a 10 year old ! Please explain why you are mugging us off with seriously undersized clothing. I am then dragging myself back to the store due to having to pay for postage for poorly sized clothing as returns are not free unless returning the whole order. Highly irregular, time consuming and won't be ordering online again.”

Helpful Report

Posted 9 years ago

Dear customer, we are truly sorry about the inconvenience caused by the sizing. Please contact our customer services on 02070643000 for further help with this issue. Thank you in advance and have a great Sunday afternoon!

Posted 9 years ago

“I buy a bag online , i receive that is delivered to the store but i dont find it when i go . they ask me to come tomorrow and the just call me to tell that it dont come and MAYBE tomorrow you get it maybe not . Hope the Money refund will not as bad as this”

Decathlon 1 star review on 16th November 2016

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Posted 9 years ago

“The sales assistant helped us in choosing the right size for our snorkeling gear.”

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Posted 9 years ago

“Excellent service, product was very well priced, delivery time outstanding. Will definately recommend and will be using decathlon again. Thanks”

Helpful Report

Posted 9 years ago

“I ordered on-line and the parcel was delivered to the wrong house (as per Royal Mail tracing system) - so I had to contact Decathlon again to re-organise the order - this was done in an eye blink by one single customer service advisor with no questions asked - and the new parcel was delivered in 48 hours by courier - OUTSTANDING (Then I found out where the original order had been delivered and returned it) Bravo Decathlon - That is the epitome of customer service - I will be back”

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Posted 9 years ago

“Excellent products and swift delivery. I was very pleased and will shop at Decathlon again.”

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Posted 9 years ago

“It took 35 minutes to exit the car park at Wednesbury - mainly because the car park next door being dug up and some numptie trying to direct the traffic and making it worse.”

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Posted 9 years ago

“I like the store & staff are helpful but when you are spending in excess of a 100euro's the company then want to charge you for a bag to put your things in ?”

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Posted 9 years ago

Dear Brian, thank you for having taken the time to provide us your feedback. We regret to inform you that the UK law requires large shops in England to charge 5p for all single-use plastic carrier bags. Charging started on 5 October 2015. The aim is to reduce the use of single-use plastic carrier bags, and the litter they can cause, by encouraging people to reuse bags. Large businesses need to charge for single-use plastic carrier bags. For more information regarding that we would suggest you to visit the following website: https://www.gov.uk/government/publications/single-use-plastic-carrier-bags-why-were-introducing-the-charge/carrier-bags-why-theres-a-5p-charge. Thanks for your patience and understanding and hope to see you in Decathlon soon!

Posted 9 years ago

“You had what I wanted at a good price”

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Posted 9 years ago

“First time that we had booked an item on line. Goods arrived very quickly Incredibly easy”

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Posted 9 years ago

“2 orders so far and both brilliant - great products and quick, efficient delivery”

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Posted 9 years ago

“We recently bought a bike pump from Decathlon's Bolton store. When we tried to pump up a tyre we found that we couldn't. We emailed the customer service team, who immediately offered advice. Unfortunately we still couldn't pump the tyre up. Customer services offered to replace the pump, which they set up beforehand so the valve was right for our bikes.Within one week we had a replacement pump which works. I cannot fault them.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews