Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service in store and easy to use click and collect service. My granddaughter was delighted with her scooter and the quality was superb.”

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Posted 9 years ago

“Good communication. Your told every step of the way what is happening with your order or return. Delivery is quick. Will definitely use again.”

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Posted 9 years ago

“My order arrived promptly and was exactly as expected. It seems strange that I could only order it direct and the item was not available on line through Decathlon UK. Nor was it available in store in the Uk. I do prefer to shop in store.”

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Posted 9 years ago

“The website was easy to use and the collection in store was good. I love my coat and the two items I bought while in the store-really good value ????”

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Posted 9 years ago

“All awesome!”

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Posted 9 years ago

“I messed up my original order by accident but the customer service was fast and helpful and had it sorted for me within the hour. My updated order was then shipped painlessly and arrived in great time. Very impressed and will be using again!”

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Posted 9 years ago

“Reliable service quality kit”

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Posted 9 years ago

“Item arrived very quickly and very happy with it! Great price as well”

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Posted 9 years ago

“Return a faulty item and store manager together with customer service facilitated the process. Very impressed.”

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Posted 9 years ago

“Great equipment at great prices! Decathlon have a good range of sports equipment to choose from, and even the most high-tech items come at a very competitive price. ...and they deliver! Brilliant shop.”

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Posted 9 years ago

“Good range of stuff and we'll priced”

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Posted 9 years ago

“A very efficient service and easy to return anything unwanted.”

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Posted 9 years ago

“The range of goods is fantastic. If in doubt decathlon will sort you out. From pool noodles to yoga mats at prices anyone can afford and the quality isn't compromised.”

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Posted 9 years ago

“Found goods online at good price and collected from store within promised timescale. Couldn't fault service.”

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Posted 9 years ago

“The products were delivered on time and in perfect conditions”

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Posted 9 years ago

“Great prices, great quality, great service, would definitely use again.”

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Posted 9 years ago

“Friendly and helpful staff combined good value”

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Posted 9 years ago

“Very happy with the clothes I received, great quality too and defo will be ordering again soon Many thanks”

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Posted 9 years ago

“Always prompt easy delivery and the quality of the equestrian goods we have bought have always been very good”

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Posted 9 years ago

“Best sports shop ever!!!”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews