Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think Decathlon is a great place”

Helpful Report

Posted 10 years ago

“The lady that served me had a bit of an attitude and just walked off, I think that needs addressing. The online experience was great. Thanks”

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Posted 10 years ago

“Easy to navigate(good filters), order, very quick delivery and great customer service (once the post lost my package due to i moved house and they asked me if i want my money back or i want that they send a new package ). I only can recommend them.”

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Posted 10 years ago

“Delivery was fast. Prices and qualitty is good. In future I'll know where to buy. ++”

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Posted 10 years ago

“Product description of all products very accurate. Delivery quick and efficient. The bike was well-priced and great value. I would buy from Decathlon again and recommend to friends/family. D Ware.”

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Posted 10 years ago

“Ordered items on line. They arrived very quickly saving me a 80mile round trip! Thank you excellent service.”

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Posted 10 years ago

“Love this place just one thing I would like is to keep stock up, and try to get as much in that's on the site, I would rather see the items in store that buying from the site. Other than that I could shop there all day.”

Helpful Report

Posted 10 years ago

“Have kitted my family out for several years now, in a wide range of sports, from hill walking to football to skiing and marathons, Decathlons own brands are equal , I would even say better than the well known brands. The difference is they are affordable and are very durable. Best of all they look more individual than other brands,almost exclusive. Don't follow the crowd ,be different, buy from Decathlon and you know your on to a winner with your sports.”

Helpful Report

Posted 10 years ago

“Very friendly and well informed staff. The bike I bought, was everything they said. I had brilliant service from both shop floor staff and the customer service advisor on the phone. Defiantly buy from them again”

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Posted 10 years ago

“Excellant service and item purchased great”

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Posted 10 years ago

“Great service. Great product. Great price”

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Posted 10 years ago

“The price was good and the items were delivered on time and were well packaged.”

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Posted 10 years ago

“Very good costumer service at all the ends. At shop, at the collection point and at the head office. Very pleased and satisfied with the products too.”

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Posted 10 years ago

“My goods arrived, very well packed and promptly. Very satisfied with the service. I shall be ordering again, and I will be recommending to my friends. Thank you.”

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Posted 10 years ago

“Very efficient and timely service.”

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Posted 10 years ago

“I absolutely love shopping at Decathlon. They have a great range & mix of products at very affordable prices. The fact that they have an option for someone based out of the U.K. to buy online & get it delivered to an address in the UK is really appreciated. Can't wait till Decathlon to comes to Sunny Sri Lanka. Tell them I will definitely be checking out the UK site.”

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Posted 10 years ago

“Love our Tribord Easybreath snorkel mask and fins.. Read our full review here: www.reviewcolumn/have-tribord-must-snorkel”

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Posted 10 years ago

“Quite simply the best sports shop around - great value on everything. Have bought a bike, and plenty of other bits and pieces from there - Staff are excellent and knowledgeable too - Highly recommended - This is the harlow Store.”

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Posted 10 years ago

“The staff are always helpful, the website easy to use and the returns policy is the best returns policy of any shop I know.”

Helpful Report

Posted 10 years ago

“Very pleased quick service like the tents good overall performance all round”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews