Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“saw this offer for backpacks for my childrens swimming gear,have to say great product,brilliant price does the job”

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Posted 11 years ago

“Each time I have used the sight, I have found it very easy to use and navigate around. There is always a good selection of stock at very reasonable prices”

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Posted 11 years ago

“Great service, great product at an excellent price, good communication and an all round fantastic experience. Would recommend to others.”

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Posted 11 years ago

“Every thing I have bought has lived up to my expectations. I am really impressed with Decathlon.”

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Posted 11 years ago

“In store you can find some real bargains. Same price range as Spoets Direct but without the quality hit. Online they've always delivered stuff quickly. The only annoying thing is the wadge of tags they sew into their clothing, but you can always cut them off.”

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Posted 11 years ago

“Great, affordable equipment for all sizes and sports; highly recommended!”

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Posted 11 years ago

“Got notice for the delivery and it came in time.”

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Posted 11 years ago

“Purchased a table tennis cover which fits really well and protects the whole table securely. Service was great and staff very helpful.”

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Posted 11 years ago

“Service was great, timely. And product was received as expected. It would be nice if the delivery charges could be less or FOC :) A little ironic I know :)”

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Posted 11 years ago

“Excellent service and good quality items.”

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Posted 11 years ago

“Good value kit, although getting the correct size needs to be carefully undertaken. Easy returns, and prompt service. What else needs saying?”

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Posted 11 years ago

“Our order arrived 2 days later than expected so it was no good to us in the end, half Decathlon's fault and half the Royal Mail. I have to say I have NEVER received such brilliant service when it came to returning them. Totally hassle and cost free, amazing!”

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Posted 11 years ago

“I purchased a rock-climbing harness from the Decathlon website. No warning was provided about their no-returns policy for climbing equipment however the Surrey Quays Decathlon store gave me a full refund for the incorrect purchase. The store went above and beyond what they were obliged to do and provided first class customer service. I am a happy customer.”

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Posted 11 years ago

“Brill!”

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Posted 11 years ago

“This is the top of the range pair of bib-tights. It is made of sturdy fabric, compressive, with a long-ride pad that is very comfortable in use. I am very pleased with this product. My only crit is that it has blue flashes on the heels, which clashes with the red that predominates elsewhere in my kit. I strongly recommend these bib-tights.”

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Posted 11 years ago

“Excellent service, highly recommendable. Very fast delivery, my backpack arrived well in time for my trip and was very carefully packed so arrived in pristine condition. I was also kept updated via email regarding delivery. 5 star service!!!”

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Posted 11 years ago

“Value for money on a range of products.”

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Posted 11 years ago

“always been happy with decathlons quality and price”

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Posted 11 years ago

“Unfortunately I ordered a size 4.5 and a 4 arrived , I needed the trainers for an event so had to resort to making them fit ..now stuck with a pair of trainers too tight for me! Not the best experience for my first order!”

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Posted 11 years ago

“Rather than getting in my car and driving to my local store I chose to shop on line,I found the Web site very easy to navigate, the product I chose was first class, I had the product delivered to my home, excellent customer arm chair shopping experience, would recommend it, many thanks, Edward Williams.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,542 reviews