Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, great product at an excellent price, good communication and an all round fantastic experience. Would recommend to others.”

Helpful Report

Posted 10 years ago

“Every thing I have bought has lived up to my expectations. I am really impressed with Decathlon.”

Helpful Report

Posted 10 years ago

“In store you can find some real bargains. Same price range as Spoets Direct but without the quality hit. Online they've always delivered stuff quickly. The only annoying thing is the wadge of tags they sew into their clothing, but you can always cut them off.”

Helpful Report

Posted 10 years ago

“Great, affordable equipment for all sizes and sports; highly recommended!”

Helpful Report

Posted 10 years ago

“Got notice for the delivery and it came in time.”

Helpful Report

Posted 10 years ago

“Purchased a table tennis cover which fits really well and protects the whole table securely. Service was great and staff very helpful.”

Helpful Report

Posted 10 years ago

“Service was great, timely. And product was received as expected. It would be nice if the delivery charges could be less or FOC :) A little ironic I know :)”

Helpful Report

Posted 10 years ago

“Excellent service and good quality items.”

Helpful Report

Posted 10 years ago

“Good value kit, although getting the correct size needs to be carefully undertaken. Easy returns, and prompt service. What else needs saying?”

Helpful Report

Posted 10 years ago

“Our order arrived 2 days later than expected so it was no good to us in the end, half Decathlon's fault and half the Royal Mail. I have to say I have NEVER received such brilliant service when it came to returning them. Totally hassle and cost free, amazing!”

Helpful Report

Posted 10 years ago

“I purchased a rock-climbing harness from the Decathlon website. No warning was provided about their no-returns policy for climbing equipment however the Surrey Quays Decathlon store gave me a full refund for the incorrect purchase. The store went above and beyond what they were obliged to do and provided first class customer service. I am a happy customer.”

Helpful Report

Posted 10 years ago

“Brill!”

Helpful Report

Posted 10 years ago

“This is the top of the range pair of bib-tights. It is made of sturdy fabric, compressive, with a long-ride pad that is very comfortable in use. I am very pleased with this product. My only crit is that it has blue flashes on the heels, which clashes with the red that predominates elsewhere in my kit. I strongly recommend these bib-tights.”

Helpful Report

Posted 10 years ago

“Excellent service, highly recommendable. Very fast delivery, my backpack arrived well in time for my trip and was very carefully packed so arrived in pristine condition. I was also kept updated via email regarding delivery. 5 star service!!!”

Helpful Report

Posted 10 years ago

“Value for money on a range of products.”

Helpful Report

Posted 10 years ago

“always been happy with decathlons quality and price”

Helpful Report

Posted 10 years ago

“Unfortunately I ordered a size 4.5 and a 4 arrived , I needed the trainers for an event so had to resort to making them fit ..now stuck with a pair of trainers too tight for me! Not the best experience for my first order!”

Helpful Report

Posted 10 years ago

“Rather than getting in my car and driving to my local store I chose to shop on line,I found the Web site very easy to navigate, the product I chose was first class, I had the product delivered to my home, excellent customer arm chair shopping experience, would recommend it, many thanks, Edward Williams.”

Helpful Report

Posted 10 years ago

“I recently bought some sunglasses from Decathlon Online. They are the same model that I used to buy from Decathlon in Spain. I use them for running and cycling and at £5.00 a pair I think they are unbeatable. Superb value and quality from Decathlon - As always. But. A few months ago I visited the Decathlon store in Warrington and I couldn't believe how bad the service was. It appeared that the store had no manager. I spent over £260 on running and cycling gear and waited at the till, for someone - anyone ... to take my money. There were 4 members of staff at another till, having some kind of meeting and a queue of customers waiting to be served. Eventually .. one of them noticed us and said they couldn't serve us (without telling us why) but that someone would be along shortly to take our money. This took another 15 minutes. When it was my turn the till operator said that I couldn't in fact buy the jacket that I'd chosen because the security device 'had failed' There wasn't another jacket of the same size and style available so I had to plead with the till operator to sell it to me. He then told me that part of the security device was somewhere in the jacket and that he would have to retrieve it before I could buy it. This involved another 10 minutes of searching through the lining of the jacket trying to find the missing piece, to no avail. Eventually I said that I just wanted the jacket and that I would take full responsibility for whatever problems the missing part of the security device might subsequently have on the performance of the jacket. He agreed to sell it to me but told me that the warranty might be void, but I still wanted it so with that I paid and left the store. At no point did anyone offer any sort of apology for the almost 40 minutes of inconvenience. I was amazed because I also regularly use the Decathlon store in Jerez and the service is always prompt and polite. In future I shall buy online or wait until I am in Spain. Its a shame because I really like Decathlon and think their prices and quality are second to none - I like browsing the store which is much more rewarding (& inspirational) than shopping online but I won't be going back to Warrington and the next nearest store to me in the UK is too far away...”

Helpful Report

Posted 10 years ago

“very good fit and comfortable and a realalistic price”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews