Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, We ordered a bike for my daughter recently, At £250, it is quite an investment and overall the quality seems good. However, I had a big issue with screwing one of the pedal in the crank arm, as the cranck arm thread was damaged. The pedal got ceased up when screwing in, and it took me all my mechanical skills to free it up and make it work. I was planing to write to Decathlon as I believe this is a gap in the Quality Control processes, but never had time. I also wanted to ask for a new crank set as this one is damaged, but I managed to fix the problem by clearing the metal shaffing away. I have taken pictures for your perusal... On another note, last year I also bought a chain for my mountain bike at Decathlon France. And this WE, the chain link actually broke (side plate failures in 2 points). This is the first time this happens to me, I was more than surprised. The whole ring set was changed so, I don't believe it is coming from there.. Probably a defect in the chain.. Poor quality again.”

Helpful Report

Posted 11 years ago

“Excellent prices, prompt delivery”

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Posted 11 years ago

“The Seyvlor Hudson kayak was all we'd hoped. Decathlon were easily the best on price and delivery was prompt - it came within a day or so of ordering. Would highly recommend.”

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Posted 11 years ago

“Excellent products at a very good price”

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Posted 11 years ago

“Very helpful staff! Some items better quality than others, depending on how much you want to spend.”

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Posted 11 years ago

“I found customer service fantastic. I had ordered the wrong sizes I contacted them and they changed my whole order. Thanks very much.”

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Posted 11 years ago

“I have always found Decathlon products to be of high quality at very competitive prices. I normally visit their shop in Lakeside Essex, but this time tried their mail order system. The products I ordered arrived in just 2 days. Great Service !”

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Posted 11 years ago

“Great service and product range”

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Posted 11 years ago

“Excellent product, good value for money so much that I brought 2.”

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Posted 11 years ago

“Boots came quickly and look fine. Hopefully they will last ages ;-)”

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Posted 11 years ago

“excellent service. Goods arrived promptly and the returns process was very efficient. Would recommend”

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Posted 11 years ago

“The goods were described in detail on the website and were found to be as described when delivered. The prices are very competitive and delivery very quick. I will use this site in the future and am happy to recommend it to friends.”

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Posted 11 years ago

“I like this store !!! It's a beautiful !!!”

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Posted 11 years ago

“Excellent service. Will use them again.”

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Posted 11 years ago

“I ordered a toy baseball set for my grandson and the important thing for him was that it was red. Online the picture showed it as red but when it was delivered, it was orange! It was pointed out to me that the phrase describing the set was "multi coloured" and I can see that this was a bit misleading. However, when I rang up, Decalthlon were very helpful and said that they would ask the depot to pick out a red one and they would send it to me if I returned the orange one. So, great service for what was a minor but important thing to me. So well done for satisfying the customer.”

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Posted 11 years ago

“you have a fantastic service and it was great using you!! thank you”

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Posted 11 years ago

“Exceptional service, ordered and delivered 3 good quality footwear items within 3 days. Highly recommend”

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Posted 11 years ago

“Excellent delivery service. Good choice of products. Reasonably priced.”

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Posted 11 years ago

“Very good cycling products.”

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Posted 11 years ago

“Products and delivery e factly as promised. Will definitely use this company again.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,542 reviews