Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought 30 x £1.50 water bottles online and collected in store. Parcel was available to collect at my local store within 48 hours from placing order. Bottles are attractive and sturdy. An excellent value. Very pleased with the whole experience.”

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Posted 10 years ago

“I found it easy to use the site to choose items, with helpful reviews. The goods I bought were good value for money, arrived quickly and were well packaged. I am pleased with my purchases.”

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Posted 10 years ago

“fast efficient service exactly as it was described in the sales screen and all at a very good price I would certainly recommend to a friend .”

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Posted 10 years ago

“Very good online experience. Local store staff were absolutely fantastic and really helpful. Great equipment too..”

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Posted 10 years ago

“Excellent piece of kit. I had planned on using in tandem with head torch. However light coverage of ground is much better than I thought it would be, so I have used it without a head torch. Very comfortable to wear. Very useful having rear red light to warn cyclists that you are there.”

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Posted 10 years ago

“Nice equipment, good value”

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Posted 10 years ago

“Excellent customer service both in the shop and on the phone. Thank you.”

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Posted 10 years ago

“Good quality product at a good price. Fast and reasonably priced delivery. Very pleased.”

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Posted 10 years ago

“Purchased an ONnight 410 headlamp, very impressed. Great beam strength even on the lowest of the two settings. Head unit is very flexible as it pivots into any position and it offers some form of water proofing, mostly shower proof. All in all a very good product for the price and much better than others twice the price. Colours are a bit naff but that's subjective!”

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Posted 10 years ago

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Posted 10 years ago

“Great products, superb prices, good communication, only let down by poor service from the courier (eventually received 8 days after order was placed). Wouldn't stop me ordering from them again though!”

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Posted 10 years ago

“Very pleased with face mask and good service and affiant”

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Posted 10 years ago

“We bought two Dutch style bikes (ELOPS 320). Got a good price, quick delivery and the bikes are great. Not the lightest and 'only' 6 gears but they are easy to ride and give a good view that adds confidence when tackling today's busy roads.”

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Posted 10 years ago

“Easy to navigate website, kept well informed of progress of order, speedy delivery, will use again.”

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Posted 10 years ago

“Service was excellent. Paula C was exceptionally helpful and my item arrived on time so we were able to use it on holiday. Would happily recommend you to anyone Thank you All (especially Paula) Clive”

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Posted 10 years ago

“I ordered some shoes which arrived in a couple of days but turned out to be a little small. No problem, it was easy to return them for a larger size, no fuss, no expense. I will be using them again, they have a great range of products too.”

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Posted 10 years ago

“Good service and quick in delivery but very slow in processing it takes upto 5 days just to get the goods ready for delivery.”

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Posted 10 years ago

“i ordered the merchandise instore and it arrived most speedily. i am most pleased with my purhase and the price was excellent a satisfactory transaction and most recommended.”

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Posted 10 years ago

“On line ordering was straight forward, easy to do and goods were delivered on time. An excellent service and the shops have also, always been very well staffed and superb customer service.”

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Posted 10 years ago

“one of the best stores around. Can't speak for UK (internet sales), but do shop in Milan, Italy store. Staff are A1. One of the ONLY stores where customer service is practised in Milan. ....and I don't give out compliments very often or easily. keep up the great work”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews