Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On line ordering was straight forward, easy to do and goods were delivered on time. An excellent service and the shops have also, always been very well staffed and superb customer service.”

Helpful Report

Posted 10 years ago

“one of the best stores around. Can't speak for UK (internet sales), but do shop in Milan, Italy store. Staff are A1. One of the ONLY stores where customer service is practised in Milan. ....and I don't give out compliments very often or easily. keep up the great work”

Helpful Report

Posted 10 years ago

“The company themselves are excellent, pity about the couriers they use. Lost my first parcel by not delivering it correctly. But Decathlon replaced no questions asked but it did make a Birthday present very late.”

Helpful Report

Posted 10 years ago

“X-lite woman's jacket: really smart,warm and incredible value for money. Think I might have to buy another!”

Helpful Report

Posted 10 years ago

“Great quality. Highly recommend this product, my son loves them. Perfect fit. I will definitely buy them again when he needs the next size up.”

Helpful Report

Posted 10 years ago

“So glad we have a decathlon in Croydon, south London now. Love the walking shoes, running tops and warm clothing for the cold weather. Good value for money.”

Helpful Report

Posted 10 years ago

“The customer service I received was outstanding! I have never had such great help. I would definitely purchase again from Decathlon.”

Helpful Report

Posted 10 years ago

“All staff - on phone and in store - were charming and knowledgable. Very impressive customer service!”

Helpful Report

Posted 10 years ago

“A bit slow process, but good experience overall.”

Helpful Report

Posted 10 years ago

“Goods arrived promptly and exactly what was ordered. Fantastic”

Helpful Report

Posted 10 years ago

“i am very satisfied with decathlon.I will buy again”

Helpful Report

Posted 10 years ago

“Decathlon is a tech-led retailer that offers high end performance gear at incredible prices. The store staff are both enthusiastic, knowledgeable and helpful. And after sale support is top notch. Highly recommended!”

Helpful Report

Posted 10 years ago

“Great value for money- have used on and off since first opened in the UK - most recently for Golf equipment. One thing to watch is that sometimes items are cheaper in an individual store than advertised on-line. They will also do a price match for branded goods ( at least in store).”

Helpful Report

Posted 10 years ago

“Click and collect worked fine and the products are ok so far”

Helpful Report

Posted 10 years ago

“Ordering the bike in store and having it delivered (we live 50 miles away from the nearest store) was easy, the bike was delivered 3 days later. The staff were very helpful, though the shop seemed to be under staffed for a busy Saturday.”

Helpful Report

Posted 10 years ago

“very pleased indeed with my orders and especially the ease and the very speedy delivery no problems very pleased indeed”

Helpful Report

Posted 10 years ago

“Purchased my son's first big bike and I am very pleased with my purchase. It got delivered when they said it would and the build quality of the bike is excellent. Even better was the price.”

Helpful Report

Posted 10 years ago

“easy online shopping”

Helpful Report

Posted 10 years ago

“I like Decathlon, they really care about customer satisfaction. Great innovations, and product lines!”

Helpful Report

Posted 10 years ago

“The website was simple to use and i saved quite a bit of money on the item i bought.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews