Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service received from Decathlon. I ordered a pair of wellies a week before Xmas and received them a few days later and a day earlier than stated. Unfortunately they were the wrong ones. Same make, but cheaper version. I rang Decathlon, and yes it did take a few hours before I got through, but considering it was 3 days til Xmas I did expect a bit of a wait. The lady I spoke to was incredibly helpful. She re-ordered the wellies for me, to be despatched direct from their Crawley branch and emailed me a return label for the wellies i'd been sent, which I managed to print off and post the same day. When I returned from the post office I had an email waiting for me saying the new order was being despatched. I emailed Crawley just to confirm this and asked if would they be here for Xmas, and they replied straight away confirming everything. I must admit, I had read all the negative reviews and had my doubts, but they arrived Xmas eve! Unfortunately, they were the wrong wellies again. The same as I had just returned. I rang Decathlon again not really expecting an answer, but my call was answered straight away. The lady I spoke to was again brilliant, very helpful and apologetic. She came to the conclusion that the reference number to the online product was wrong and as a goodwill gesture for all my inconvenience she upgraded my order to a more expensive pair of wellies at no extra cost to me. Again she emailed me a return label and I sent my parcel through the post office yesterday morning. My new order arrived in the afternoon, 3 days after Xmas day and the wellies are perfect! That's 3 pairs of wellies delivered to me in a week and I call that excellent service! Yes the online reference number should have been correct in the first place, but the customer service I have received has been brilliant. Thank you to everyone at Decathlon involved in my order.”

Helpful Report

Posted 8 years ago

“Always pleased with their products service and delivery”

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Posted 8 years ago

“I love Decathlon products, they are good quality and affordable. I work out a lot and always love treating myself to Decathlon stuff”

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Posted 8 years ago

“Easy to order, good delivery and items arrive as expected.”

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Posted 8 years ago

“I needed some parts replaced and fitted for my bike. As I use it as part of my daily commute to travel to work, it was important and urgent. From the first phone call to describe which part was broken as I didn't know the right names for them, to the point where I picked the bike up, I had nothing but great service. I only dealt with Craig from the workshop in the Coventry arena but he was outstanding. He was patient and helpful on the phone, efficient in the shop by ordering the right parts from another store and it was fitted really well and quickly, all that for a very reasonable price. Can't fault it!”

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Posted 8 years ago

“I used the bike shop in Surrey Quays to get a cassette fitted to a wheel. It was done in seconds, high quality parts and very friendly staff. I asked them lots of questions to ensure I got the best product for my needs and they were very knowledgeable.”

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Posted 8 years ago

“best sports shop around the north east prices are very rasonable lots of good fishing gear 100% great value for money 5*”

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Posted 8 years ago

“Amazing staff. Really helped us through the process. Stayed with us all the way.”

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Posted 8 years ago

“Very impressed with choice of goods and their quality. Great affordable prices. Staff extremely helpful too.”

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Posted 8 years ago

“good value for money! In fact: best value for money.”

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Posted 8 years ago

“Chris from your Lakeside branch went above & beyond to get the correct print font for my son's football shirt. Can't praise him enough, thankyou.”

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Posted 8 years ago

“Everything excellent ! Great price,great service !!! Congrats !”

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Posted 8 years ago

“great price,great service !!!”

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Posted 8 years ago

“prompt and efficient taking of order and despatch, besides good quality items.”

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Posted 8 years ago

“I have purchased various horse riding clothes and hve been totally happy with every purchase . But would love to see more of a selection of ladies horse riding boots please if possible ....happy customer!”

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Posted 8 years ago

“All good. Great choice, great price and everything was delivered and fitted as advised.”

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Posted 8 years ago

“Great shop great products great prices. Delivery on time and no hassle. Will be using them again and again.”

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Posted 8 years ago

“Very satisfied with my order.”

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Posted 8 years ago

“Great quality and price”

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Posted 8 years ago

“Excellent customer service, very helpful, efficient, knowledgeable and friendly staff.”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,527 reviews