Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service over the phone! The lady really knew the product well”

Helpful Report

Posted 9 years ago

“I had an issue with a faulty product, left a negative review, got an instant response. Took the product back to store, where it was replaced without issue. I think it is only how companies deal with problems that you get a true measure of them. Get the customer service right, and people will always be loyal. I certainly will be.”

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Posted 9 years ago

“Ordered 2 snorkelling masks after they were recommended by a friend. Delivered very quickly. They are excellent quality but havent actually used them in water yet but will be later in year. Only criticism is that Decathlon should adopt the measurement guide from the Tribord website, onto their own site so that purchasers of the Tribord snorkel mask order the correct size as with this mask it is very important.”

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Posted 9 years ago

“Fast delivery and great products”

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Posted 9 years ago

“Very well made clothing at a price that's amazballs value !”

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Posted 9 years ago

“Efficient service,own brand products affordable & durable.”

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Posted 9 years ago

“Goods as described, arrived quickly”

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Posted 9 years ago

“Very good service”

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Posted 9 years ago

“The goggles we buy from decathlon are the best. Even though you have to pay for postage they arrive quickly.”

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Posted 9 years ago

“I bought parts and accesories for two bikes. Quality and prices were good and so was the service from Decathlon's mechanics who fitted the items for free.”

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Posted 9 years ago

“great prices value for money excellent customer service”

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Posted 9 years ago

“So happy with quality and service. I have recomended this website to many”

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Posted 9 years ago

“Great tent for a low price”

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Posted 9 years ago

“Very quick service. Friendly staff at point of pick up. Happy with product”

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Posted 9 years ago

“Excellent service and speedy delivery times! Products were also very good! Fantastic!”

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Posted 9 years ago

“Amazing price and quick delivery”

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Posted 9 years ago

“Great item fast delivery ????????????”

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Posted 9 years ago

“Good easy to navigate website with very keen prices and quick turnaround from order placement to delivery. Well done.”

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Posted 9 years ago

“Great prices, quality goods and fast delivery.”

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Posted 9 years ago

“Excellent Customer Service. Excellent prices on branded and own brand products.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews