Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decathlon made ordering and collection very easy with no problems encountered at all.”

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Posted 10 years ago

“I love Decathlon, Really! Ive been shopping there for many years. I used to live in Bermondsey and would pop in most weekends for a browse and a cappuccino (no longer available :(. I now live in Kent and still pop in when I'm in town. I kayak, cycle and freedive. So decathlon has most things I need! Even their clothes are funky :). Thank you Decathlon for being there. But please bring back the cappuccinos. Satyavasin”

Decathlon 5 star review on 9th August 2016

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Posted 10 years ago

“Excellent customer service over the phone! The lady really knew the product well”

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Posted 10 years ago

“I had an issue with a faulty product, left a negative review, got an instant response. Took the product back to store, where it was replaced without issue. I think it is only how companies deal with problems that you get a true measure of them. Get the customer service right, and people will always be loyal. I certainly will be.”

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Posted 10 years ago

“Ordered 2 snorkelling masks after they were recommended by a friend. Delivered very quickly. They are excellent quality but havent actually used them in water yet but will be later in year. Only criticism is that Decathlon should adopt the measurement guide from the Tribord website, onto their own site so that purchasers of the Tribord snorkel mask order the correct size as with this mask it is very important.”

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Posted 10 years ago

“Fast delivery and great products”

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Posted 10 years ago

“Very well made clothing at a price that's amazballs value !”

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Posted 10 years ago

“Efficient service,own brand products affordable & durable.”

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Posted 10 years ago

“Goods as described, arrived quickly”

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Posted 10 years ago

“Very good service”

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Posted 10 years ago

“The goggles we buy from decathlon are the best. Even though you have to pay for postage they arrive quickly.”

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Posted 10 years ago

“I bought parts and accesories for two bikes. Quality and prices were good and so was the service from Decathlon's mechanics who fitted the items for free.”

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Posted 10 years ago

“great prices value for money excellent customer service”

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Posted 10 years ago

“So happy with quality and service. I have recomended this website to many”

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Posted 10 years ago

“Great tent for a low price”

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Posted 10 years ago

“Very quick service. Friendly staff at point of pick up. Happy with product”

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Posted 10 years ago

“Excellent service and speedy delivery times! Products were also very good! Fantastic!”

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Posted 10 years ago

“Amazing price and quick delivery”

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Posted 10 years ago

“Great item fast delivery ????????????”

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Posted 10 years ago

“Good easy to navigate website with very keen prices and quick turnaround from order placement to delivery. Well done.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews