Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They generally have what you need in the store and if they don't it is very easy to order online and go and collect. The staff are always very helpful.”

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Posted 9 years ago

“I got just what I wanted at a cheap price.”

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Posted 9 years ago

“Good customer service”

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Posted 9 years ago

“Unbelievably quick service, needed a smaller size and that was done at the same speed. Great products at very good prices can't recommend highly enough.”

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Posted 9 years ago

“Great selection of sports. Really good quality products which are in many cases significantly better quality than the big brands. Decathlon clearly has a good R&D organisation which results in little changes that make their products great. The guarantee and returns policy is brilliant. And what's more is that the prices are affordable!”

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Posted 9 years ago

“Good choice. Reasonable prices”

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Posted 9 years ago

“Absolutely fantastic service by Decathlon. Great products great prices and very well packaged and fast delivery. Very happy shopper.”

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Posted 9 years ago

“Good delivery, excellent product, tried in pool cant wait to get to Catibbeab”

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Posted 9 years ago

“Fast delivery”

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Posted 9 years ago

“Great products and price.”

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Posted 9 years ago

“Great speedy service and fantastic products”

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Posted 9 years ago

“Perfect for our holidays”

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Posted 9 years ago

“High quality product and fast service”

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Posted 9 years ago

“I like the website, the products are extremely good value, and when I had to contact customer service, there was no waiting on the phone, and my query was dealt with politely and efficiently. Their delivery times are very fast”

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Posted 9 years ago

“Fast delivery, good products”

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Posted 9 years ago

“All fine and as described. Will reorder again.”

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Posted 9 years ago

“Efficient service, good pricing. Good customer care.....it was just easy all around!”

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Posted 9 years ago

“First time in a proper decathlon store at Milton Keynes, although have shopped online over 2 years. Really good customer service and knowledgeable as I'm looking at getting another b'twin road bike.”

Decathlon 5 star review on 9th August 2016

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Posted 9 years ago

“Decathlon made ordering and collection very easy with no problems encountered at all.”

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Posted 9 years ago

“I love Decathlon, Really! Ive been shopping there for many years. I used to live in Bermondsey and would pop in most weekends for a browse and a cappuccino (no longer available :(. I now live in Kent and still pop in when I'm in town. I kayak, cycle and freedive. So decathlon has most things I need! Even their clothes are funky :). Thank you Decathlon for being there. But please bring back the cappuccinos. Satyavasin”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews