Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service will deal again”

Helpful Report

Posted 10 years ago

“I ordered an Oxelo scooter for my caravan holiday to engage more with my children, I have never had so much fun and they love racing me on my scooter, ordered online to save embarrassment but shouldn't have worried I love it, on price on time 10/10.”

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Posted 10 years ago

“They generally have what you need in the store and if they don't it is very easy to order online and go and collect. The staff are always very helpful.”

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Posted 10 years ago

“I got just what I wanted at a cheap price.”

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Posted 10 years ago

“Good customer service”

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Posted 10 years ago

“Unbelievably quick service, needed a smaller size and that was done at the same speed. Great products at very good prices can't recommend highly enough.”

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Posted 10 years ago

“Great selection of sports. Really good quality products which are in many cases significantly better quality than the big brands. Decathlon clearly has a good R&D organisation which results in little changes that make their products great. The guarantee and returns policy is brilliant. And what's more is that the prices are affordable!”

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Posted 10 years ago

“Good choice. Reasonable prices”

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Posted 10 years ago

“Absolutely fantastic service by Decathlon. Great products great prices and very well packaged and fast delivery. Very happy shopper.”

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Posted 10 years ago

“Good delivery, excellent product, tried in pool cant wait to get to Catibbeab”

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Posted 10 years ago

“Fast delivery”

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Posted 10 years ago

“Great products and price.”

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Posted 10 years ago

“Great speedy service and fantastic products”

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Posted 10 years ago

“Perfect for our holidays”

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Posted 10 years ago

“High quality product and fast service”

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Posted 10 years ago

“I like the website, the products are extremely good value, and when I had to contact customer service, there was no waiting on the phone, and my query was dealt with politely and efficiently. Their delivery times are very fast”

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Posted 10 years ago

“Fast delivery, good products”

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Posted 10 years ago

“All fine and as described. Will reorder again.”

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Posted 10 years ago

“Efficient service, good pricing. Good customer care.....it was just easy all around!”

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Posted 10 years ago

“First time in a proper decathlon store at Milton Keynes, although have shopped online over 2 years. Really good customer service and knowledgeable as I'm looking at getting another b'twin road bike.”

Decathlon 5 star review on 9th August 2016

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews