Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item I ordered arrived promptly, in fact it arrived early, and was well packaged.”

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Posted 9 years ago

“INstant help with locating order for breatheasy masks and the order arrived very swiftly.Thanks”

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Posted 9 years ago

“Very fast, and good quality products manufactured by Decathlon. Was happy with all my items from this sight, glad I stumbled across the site online, most definitely be using in the future.”

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Posted 9 years ago

“Always very helpful and great value.”

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Posted 9 years ago

“Great products good price fast delivery”

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Posted 9 years ago

“I bought some cycle gloves and overtrousers to send to my son. They arrived quicker than gloves sent first class through Royal Mail! The winter gloves were great for him but, as soon as it got to November temperatures these winter gloves were not warm enough to stop my fingers freezing on the bike!”

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Posted 9 years ago

“innovation and good ideas”

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Posted 9 years ago

“Great Service Great Product”

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Posted 9 years ago

“Who are decathlon?”

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Posted 9 years ago

Dear Customer, Thank you for contacting us, you may find all answers on the link below: http://www.decathlon.co.uk/decathlon-our-company.html. Should you need to talk to us, please contact our Customer Loyalty Team on 02070643000. Thank you very much and have a lovely day!

Posted 9 years ago

“Very good service!”

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Posted 9 years ago

“I ordered trainers online to be collected in store. The website was easy to use and the cost of the products can't be faulted and were very good. The only let down was the service and attitude of the staff in store. To say he was moody and abrupt is the understatement. He acted like I was an inconvenience, shame as otherwise the process was spot on.”

Helpful Report

Posted 9 years ago

Dear Louisa. Thank you for the time you have spent giving us your feedback. We are sorry for the inconvenience caused to you regarding our sizes at Decathlon. Also, we are very sorry to hear about the service that you received at Decathlon Poole Redlands. At Decathlon, we aim to satisfy all customers and in this case, we failed to deliver it to you. We would like to confirm we forwarded your email to the store manager at Decathlon Poole and the will contact you directly with an apology and solution.Please accept our apologies for any inconvenience caused and we appreciate your patience and understanding. If you will have any questions, please feel free to contact us. Have a great day!

Posted 9 years ago

“Very quick delivery. Good prices.”

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Posted 9 years ago

“Great service. Quick delivery with no problem, very straightforward and I'll definitely use again”

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Posted 9 years ago

“good products prices and service”

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Posted 9 years ago

“good info delivered on time”

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Posted 9 years ago

“Had the cycle I wanted at the price I wanted”

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Posted 9 years ago

“Great range of products, affordable prices, swift delivery.”

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Posted 9 years ago

“The lowest priced item was from Decathlon so I bought it, it arrived in good time and was exactly as the description”

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Posted 9 years ago

“Well, I was looking through the reviews and discovered that the review section looks pants and it looks like they are faked. I would also like it if you added a u9wdgb< Got Triggered by a butt, sorry”

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Posted 9 years ago

Dear Customer, We are very sorry to hear that you are not happy with our review section on our website. We can confirm that all reviews posted are coming from consumers and are just moderated without any changes or adjustments made on them by Decathlon. Should you need to speak to anyone about the topic, please give our Customer Loyalty Team a call on 02070643000. Thank you very much for your time you took to give us your feedback and have a lovely day!

Posted 9 years ago

“Good customers service. Great choice of products and delivers free over £50 all over the UK, including Highlands and Islands.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews