Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great stuff and good delivery”

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Posted 8 years ago

“Order delivered promptly”

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Posted 8 years ago

“Firstly, the order placed gave a date for delivery but then I was advised that although your site stated items were in stock they actually were not. Then Imwas given another date and tracking information which was useless as even a call to he delivery Company could not give me any information and the delivery Company were most unhelpful. Products appear to be good although Imhave not unpacked the scooter as hat wnd and he scat s are Christmas and birthday presents respectively. Not impressed by your delivery people as far as tracking and telephone contact go, although the driver was very pleasant.”

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Posted 8 years ago

Dear Customer, Thank for contacting us and giving us your feedback. We are sorry to hear that you have experienced problems with your online purchase at Decathlon. Regarding your enquiry, we would like to inform you that the confirmation of our stock sometimes takes 24-48 hours for our system. We really appreciate your review as we are trying to improve ourselves on this topic to give better visibility on our stock and make sports and our products more accessible to everyone. Please let us know if you still need assistance regarding your order and we would like to apologize for all the inconveniences caused. We hope to see you soon for a better experience at Decathlon. We thank you for your understanding and wish you a lovely day!

Posted 8 years ago

“Table tennis delivered as promised and high quality piece of kit!”

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Posted 8 years ago

“Excellent service and quality of goods that I purchased.”

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Posted 8 years ago

“I had ordered some items and when I received the dispatch notification I have realized that the delivery address was wrong. I called the contact centre and the guy who answered my called was very polite and he immediately contacted the courier. I received the delivery the very next day at the new address! Cheers guys!”

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Posted 8 years ago

“Good quality product at a very good price and the staff were great, very friendly and helpful”

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Posted 8 years ago

“Part of the address was missing so the shipment was not correctly routed once delivered. Please make sure that the delivery address in full is mentioned on the package. Thanks.”

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Posted 8 years ago

Dear Wajdi, We are very sorry to hear about our mistake we made on displaying your shipment information. We are forwarding this message to our supply team to make sure it will not happen again and you will not experience any similar delays on your future orders with us. We thank you very much for your time you took to give us your feedback. Should you need any assistance from our Customer services team on the topic, please give the a call on 02070643000. Thank you very much and have a lovely afternoon!

Posted 8 years ago

“Easy to order, fabulous item and an ok delivery. Opted to collect from a pick up point which was delayed because the lock up was broke. So a tad inconvenient. But love my jackets & would shop again for sure. Great value for money”

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Posted 8 years ago

“Never had a issue with Decathlon products but his is the first time I have used the online ordering and delivery and it has been a terrible experience. First bike I ordered, delivery date came and went, with no delivery. Rang up and was told the bike had arrived at the warehouse damaged, so not been dispatched. It was nice of them to inform me. I was asked if I wanted the rest of the order delivering. I said I would like to wait for a new bike to be dispatched as a bike stand is of no use without a bike. A few days later I received an email my order had been cancelled. What? I still wanted the bike. Website now showed out of stock and after a month of waiting it hasn't reappeared. So I decided to order a different bike and accessories. Expected the 24th. Rang up customer services to confirm delivery was still due on the 24th so I would take the day off work to accept the delivery. I was told it was being sent that night so it would be with me the next day. I sit in all morning and decide to ring Decathlon to double check. It hasn't been sent yet, it will arrive the 25th by DHL. Okay not best please about having to now take another day off. Just received a message from DHL that my package will be delivered on the 28th. I shall not be buying from Decathlon online again, since it has cost me much more than I would have saved buying a bike elsewhere. So I would recommend Decathlon stores but not the Website for home delivery. Go elsewhere if you want that Website is fine, but it is annoying that if an item is out of stock there is no idea if or when it is coming back in stock. Decathlon is value for money, unless you loss 3 days of work waiting for a delivery that doesn't arrive”

Helpful Report

Posted 8 years ago

Dear Peter Thank you for having taken your time to send us your feedback. We do apologise for all the inconvenience caused and the lack of communication. Regarding your enquiry, we regret to inform you that unfortunately we have experienced a strike with trucks coming from Europe in France unexpected before Christmas and it has led to delays of orders of between 3-4 days which has caused further delays with getting our products delivered to customers via DHL. We are really sorry how your first parcel has been handled. Unfortunately it was damaged though delivery and relocation whilst handled by the courier company. We do apologize for the lack of communication regarding this topic. We will make every effort to better ourselves in his matter. We appreciate your understanding and please accept our apologies for all the inconveniences caused. We wish you a lovely day!

Posted 8 years ago

“Simple process. Great value product. Helpful staff.”

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Posted 8 years ago

“Good quality for a good price.”

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Posted 8 years ago

“thank very good”

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Posted 8 years ago

“I always like to buy at Decathlon becouse you have very good quality products.”

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Posted 8 years ago

“Quick delivery !”

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Posted 8 years ago

“Good price good quality good service????”

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Posted 8 years ago

“Wanted to get a larger ski jacket at short notice, as daughter going away in a week for ski season, but sold out online, rang head office who advised me which stores had the jacket. My local store then contacted these stores for me and got the jacket in within 2 days. Fabulous service, can't thank them enough”

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Posted 8 years ago

“Fab price and quality. Sports direct have a lot to learn. Love you guys.”

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Posted 8 years ago

“The item I ordered arrived promptly, in fact it arrived early, and was well packaged.”

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Posted 8 years ago

“INstant help with locating order for breatheasy masks and the order arrived very swiftly.Thanks”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews