Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great shop great products great prices. Delivery on time and no hassle. Will be using them again and again.”

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Posted 8 years ago

“Very satisfied with my order.”

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Posted 8 years ago

“To whom it may concern. I ordered a pair of "Adidas World Cup" football boots online, size 8.5, due to the competitive pricing that Decathlon had to offer. Then opted to collect in store, Huyton, Liverpool. Upon arriving at Huyton, I found that Decathlon had shipped size 9 boots. I was then informed by the staff that Adidas don't manufacture size 8.5 (garbage as I was replacing like-for like boots). Then after this ridiculous statement, I was informed that the web-site was wrong and the Decathlon don't stock "half" sizes. To add further to my frustration, I was then told I would have to wait 3 days for a refund onto my card. I could not have been more dissatisfied if Decathlon had tried.....an incorrect web-site, a wasted car journey, misinformed staff and then a "discussion" about when I would get reimbursed. Absolute comedy from start to finish.”

Helpful Report

Posted 8 years ago

Dear Andrew. Thank you for the time you have spent giving us your feedback. Regarding your enquiry, first of all please accept our apologies for all the inconveniences caused at your last experience at Decathlon.co.uk. We looked into the cause of this error and have discovered that we have made an items miscalculation with the UK & US sizing of this model. Different brands use different measurements to measure their footwear, we have applied our Decathlon branded size chart to this product which has caused the UK & US conversion to be incorrect, the EU size remains correct. We apologise profoundly for this inaccuracy and will be reporting this back to product manager to make the necessary changes so that we can avoid this occurring in the future. Thank you very much for your understanding. Have a nice day.

Posted 8 years ago

“Was sent an item that I didn't order to be told that the item I did actually order was out of stock although still visible on website. I was then issued a 'partial' refund for an item that I did not order and didn't want. I then had the inconvenience of sending the unwanted item back and was charged £8.83 for the postage. Worst 'Customer Service' I've ever had the misfortune of experiencing, will never purchase anything from here again.”

Helpful Report

Posted 8 years ago

Dear Customer. Thank you for your feedback. We are sorry that the item you ordered was out of stock. Our supply team is working on improving stock levels, so that this would not happen again. Currently we do not have free returns by post however, you can return free of charge in any of our stores and get a full refund. Thank you for your patience.

Posted 8 years ago

“Great quality and price”

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Posted 8 years ago

“Good value for money.”

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Posted 8 years ago

“Rubbish! Can't create an account, clearly don't need the business”

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Posted 8 years ago

Dear customer, Thank you very much for communicating the issue to us. We are very sorry that you have been experiencing problems with creating an account. Should the problem not been solved yet and you would need further help regarding it, please contact our Customer services team on 02070643000. We thank you for your time and patience and would like to wish you a lovely day!

Posted 8 years ago

“Excellent customer service, very helpful, efficient, knowledgeable and friendly staff.”

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Posted 8 years ago

“Very helpful customer service! Bought a pair of hiking shoes. I picked the wrong address and they were very willing to send it to the right one! Good quality of goods too!”

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Posted 8 years ago

“Look and fit great. Excellent for cold weather - obviously, if your hands are cold, those gloves won't make them warmer, but will definitely keep the same temperature. I am definitely going to buy another pair, just in case! Nice to have another pair of good quality gloves.”

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Posted 8 years ago

“Was good to start with, ordered online came quickly, wrong size (advised by your staff as sizing chart wasn't working), ordered more online to collect from store, took wrong size ones back to the shop all good collected one pair of new ones, then it goes bad as I'm still waiting for a pair to be delivered to store been a month now and I've paid for them. Been busy recently and was going to wait a month. It now I need to start chasing up. Or alternatively it should have been picked up by decathlon and a explanation given.”

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Posted 8 years ago

“A very good things”

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Posted 8 years ago

“Great product”

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Posted 8 years ago

“The items were packed well and shipped in a timely fashion and of good quality”

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Posted 8 years ago

“by providing reasonably priced and good quality sport equipment and clothing”

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Posted 8 years ago

“the quality of the products is unbelievable for the price, the Decathlon brand has nothing to envy to the most famous sportswear brand. Very reliable.”

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Posted 8 years ago

“Your website defaults delivery to click and collect and auto selects the first store in the list. If you miss that fact that it has automatically selected this delivery method you can easily have your goods sent to a store 100s of miles from you. The site should not auto fill delivery/click and collect, it should make the buyer select.”

Helpful Report

Posted 8 years ago

Dear Customer, We thank you very much for raisin attention on this faulty on our system. We have now forwarded the issue to the relevant department to get fast resolve on topic. We do apologize for any inconvenience this may caused. Thank you for your time you took to give us your feedback and have lovely day!

Posted 8 years ago

“Great products at super prices.”

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Posted 8 years ago

“Very efficient and quick service and great quality products”

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Posted 8 years ago

“My first order.....shipped wrong size 12-13 years and I ordered age 14, goods have mark on sleeve. Looks like I have received some ones damaged return item. I now have to find a way of printing of a return invoice and taking back to store, Would not order from them again”

Helpful Report

Posted 8 years ago

Dear Customer, We are very sorry that you have experienced issues with your first order with us. We are communicating the issue to the relevant department in order to better ourselves in future cases. We thank you very much for communicating your feedback to us as we would like to reach our aim and provide excellent service with great value products to our customers. We do apologize for the inconvenience this issue may caused, should you need any help with your return process, please contact our Customer Loyalty Team on 02070643000. Thank you very much for your patience and understanding and have a lovely afternoon!

Posted 8 years ago

Decathlon is rated 4.4 based on 11,527 reviews