Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your Website is TOTALLY NOT buyer friendly. I was about to buy a whole heap of gear, but was put during the Check-out procedure: 1 - Why would you require my DOB? 2 - There are no extra fields for a proper address, street name and City - I often get parcels sent to a similar address close by because of the fields similar to yours. 3 - Why would i want to create an account to buy something? There is no Guest facility. Think i'll go to a more 'user friendly' store. GOODBYE.”

Helpful Report

Posted 8 years ago

Dear Customer, We thank you very much for your feedback on our account creation and shopping procedure. At the moment we do not have the option to shop online as a Guest, but we are now forwarding your message to the relevant department where they can take the suggestion in consideration. Our aim is to create a user friendly, functional and quick shopping experience for all customers, therefor your feedback is much appreciated. We thank you again for your time you took to communicate this to us and would like to wish you a lovely afternoon!

Posted 8 years ago

“Good service.”

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Posted 8 years ago

“I ordered on-line on a Sunday evening. Expected collection day from store was the following Wednesday. Received an e-mail and msm notifying me that my order was already for collection on Tuesday. Brilliant!!”

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Posted 8 years ago

“Firstly I do not like that you have to pay for your own returns, when it seems pretty standard now aday to receive a free returns label through Royal Mail or collect + etc. Secondly I have returned and sent some shoes back that did not fit me and have not heard anything back from decathlon. No email or something. Quite frustrating.”

Helpful Report

Posted 8 years ago

Dear Marianne, We thank you very much for your feedback on the return fees. We are now forwarding it to the relevant department who will be taking it in to consideration. We are sorry to hear you have not received any communication on your return. We would kindly ask you to contact our Customer services team for all updates on the topic on 02070643000. Thank you very much for your time and understanding and have a lovely afternoon!

Posted 8 years ago

“Helpful service in store. Good service online and good quality for price - great value.”

Helpful Report

Posted 8 years ago

“Worst customer service I have ever received. After paying extra for next day delivery the parcel turned up a day late forcing me to not be able to go on the trip I had paid for. When I called to complain I was promised compensation which I never received and I was given an email address to write to complain to which was a fake email address. When I called again I asked to speak to the manager and I was assured they would call me back in the next few days which never happened. I will not be shopping with you again and I will be advising everyone I know to not do also.”

Helpful Report

Posted 8 years ago

Dear Kathryn, We are extremely sorry to hear your experience with us was unsatisfactory. In Decathlon we aim to provide excellent customer service with delivering good value products on time. It is obvious that at this time we have failed to do so for which we are deeply apologetic. We are now forwarding your feedback to the relevant department to make sure we can better our services in all the mentioned topics in the future. Should you have any further unsolved issues on topic, please give our Customer Loyalty Team a call on 02070643000. We thank you very much for the time you took to give us your feedback, we would like to thank you for your patience and would like to wish you a lovely afternoon!

Posted 8 years ago

“Decathlon gives very good value for money. The running clothes I have bought would probably have cost me three times as much from a more recognized brand.”

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Posted 8 years ago

“Excellent value products”

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Posted 8 years ago

“They where very helpful very polite”

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Posted 8 years ago

“Prompt service, good staff, excellent products”

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Posted 8 years ago

“Best customer service”

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Posted 8 years ago

“The kit I bought was excellent quality considering it was at a very affordable price. The order arrived promptly too.”

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Posted 8 years ago

“They had the perfectly fitting leggings for me and the leotard and shorts for my grandaughter's Christmas present.”

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Posted 8 years ago

“Excellent customer service 5 ?? X”

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Posted 8 years ago

“Products as described and very good quality fit nicely on my boys how loved it”

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Posted 8 years ago

“I was happy with all products except one jacket that was not in bag and very creased. However, quality was great.”

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Posted 8 years ago

“Ordered online, click and collect. Was able to track my goods and pick up in store. Goods all as described boxed up and on time. Great service.”

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Posted 8 years ago

“Brilliant service, super fast delivery of my running torch.”

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Posted 8 years ago

“They had some table tennis products which I wanted at really good prices, a lot cheaper than anywhere else. I would have purchased more, but some were snapped up while I was choosing. They don't hold a large range, but if its something you want then snap it up while its in stock. On top of that the service was quick and efficient. Its worth browsing on a regular basis.”

Helpful Report

Posted 8 years ago

“I was happy with the choices of items i could buy for myself wife and young son so i signed up for an online account where i bought a number of items.... but have found i order items to be told next day out of stock'''''' like black friday alot of thing out of stock or can not get online ???”

Helpful Report

Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews