Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“by providing reasonably priced and good quality sport equipment and clothing”

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Posted 9 years ago

“the quality of the products is unbelievable for the price, the Decathlon brand has nothing to envy to the most famous sportswear brand. Very reliable.”

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Posted 9 years ago

“Your website defaults delivery to click and collect and auto selects the first store in the list. If you miss that fact that it has automatically selected this delivery method you can easily have your goods sent to a store 100s of miles from you. The site should not auto fill delivery/click and collect, it should make the buyer select.”

Helpful Report

Posted 9 years ago

Dear Customer, We thank you very much for raisin attention on this faulty on our system. We have now forwarded the issue to the relevant department to get fast resolve on topic. We do apologize for any inconvenience this may caused. Thank you for your time you took to give us your feedback and have lovely day!

Posted 9 years ago

“Great products at super prices.”

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Posted 9 years ago

“Very efficient and quick service and great quality products”

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Posted 9 years ago

“My first order.....shipped wrong size 12-13 years and I ordered age 14, goods have mark on sleeve. Looks like I have received some ones damaged return item. I now have to find a way of printing of a return invoice and taking back to store, Would not order from them again”

Helpful Report

Posted 9 years ago

Dear Customer, We are very sorry that you have experienced issues with your first order with us. We are communicating the issue to the relevant department in order to better ourselves in future cases. We thank you very much for communicating your feedback to us as we would like to reach our aim and provide excellent service with great value products to our customers. We do apologize for the inconvenience this issue may caused, should you need any help with your return process, please contact our Customer Loyalty Team on 02070643000. Thank you very much for your patience and understanding and have a lovely afternoon!

Posted 9 years ago

“Bought a Quechua running bag. Cheap yet high quality, it was delivered promptly after I placed my order.”

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Posted 9 years ago

“Had a problem with snorkel part of mask, no problem says them and sent me a replacement mask and snorkel to my son who posted it onto me in NZ as we are there for an extended holiday. Will be getting back in touch to find out how to send back the original one soon.”

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Posted 9 years ago

“Prices are good and quality is not bad for the amount you spend.”

Helpful Report

Posted 9 years ago

“Great gear at reasonable prices”

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Posted 9 years ago

“Well priced, easy to use site, wide range of products, fast delivery”

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Posted 9 years ago

“Decathlon cape is perfect for cycling on the commute to work on rainy days”

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Posted 9 years ago

“They had a wide range to order from and were also at an affordable price. When ordered it came quite quick.”

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Posted 9 years ago

“Your Website is TOTALLY NOT buyer friendly. I was about to buy a whole heap of gear, but was put during the Check-out procedure: 1 - Why would you require my DOB? 2 - There are no extra fields for a proper address, street name and City - I often get parcels sent to a similar address close by because of the fields similar to yours. 3 - Why would i want to create an account to buy something? There is no Guest facility. Think i'll go to a more 'user friendly' store. GOODBYE.”

Helpful Report

Posted 9 years ago

Dear Customer, We thank you very much for your feedback on our account creation and shopping procedure. At the moment we do not have the option to shop online as a Guest, but we are now forwarding your message to the relevant department where they can take the suggestion in consideration. Our aim is to create a user friendly, functional and quick shopping experience for all customers, therefor your feedback is much appreciated. We thank you again for your time you took to communicate this to us and would like to wish you a lovely afternoon!

Posted 9 years ago

“Good service.”

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Posted 9 years ago

“I ordered on-line on a Sunday evening. Expected collection day from store was the following Wednesday. Received an e-mail and msm notifying me that my order was already for collection on Tuesday. Brilliant!!”

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Posted 9 years ago

“Firstly I do not like that you have to pay for your own returns, when it seems pretty standard now aday to receive a free returns label through Royal Mail or collect + etc. Secondly I have returned and sent some shoes back that did not fit me and have not heard anything back from decathlon. No email or something. Quite frustrating.”

Helpful Report

Posted 9 years ago

Dear Marianne, We thank you very much for your feedback on the return fees. We are now forwarding it to the relevant department who will be taking it in to consideration. We are sorry to hear you have not received any communication on your return. We would kindly ask you to contact our Customer services team for all updates on the topic on 02070643000. Thank you very much for your time and understanding and have a lovely afternoon!

Posted 9 years ago

“Helpful service in store. Good service online and good quality for price - great value.”

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Posted 9 years ago

“Worst customer service I have ever received. After paying extra for next day delivery the parcel turned up a day late forcing me to not be able to go on the trip I had paid for. When I called to complain I was promised compensation which I never received and I was given an email address to write to complain to which was a fake email address. When I called again I asked to speak to the manager and I was assured they would call me back in the next few days which never happened. I will not be shopping with you again and I will be advising everyone I know to not do also.”

Helpful Report

Posted 9 years ago

Dear Kathryn, We are extremely sorry to hear your experience with us was unsatisfactory. In Decathlon we aim to provide excellent customer service with delivering good value products on time. It is obvious that at this time we have failed to do so for which we are deeply apologetic. We are now forwarding your feedback to the relevant department to make sure we can better our services in all the mentioned topics in the future. Should you have any further unsolved issues on topic, please give our Customer Loyalty Team a call on 02070643000. We thank you very much for the time you took to give us your feedback, we would like to thank you for your patience and would like to wish you a lovely afternoon!

Posted 9 years ago

“Decathlon gives very good value for money. The running clothes I have bought would probably have cost me three times as much from a more recognized brand.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews