Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the service!”

Helpful Report

Posted 10 years ago

“Hi there, All items arrived as ordered but unfortunately I got the sizing wrong with 2 items so had hoped to return by post to you on monday - could you please inform me of your returns policy . Although , I had the items delivered to family members address in the Uk, I actually live in Ireland so will be posting back from here ! Kind regards Aine Watts”

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Posted 10 years ago

“I have been very satisfied with everything I have bought from you. I am especially impressed with the quality of the products, the service and the no hassle system when returning anything. I have only one query I don't appear to be accruing points on my loyalty card for some reason, can you explain this to me, or am I not looking in the correct place?”

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Posted 10 years ago

“Never fails on quality.”

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Posted 10 years ago

“good size, very warm & seems shower proof in the rain..”

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Posted 10 years ago

“Fast and efficient service. Thank you”

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Posted 10 years ago

“Easy to use website, great products and reasonable prices, quick delivery very satisfied with products”

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Posted 10 years ago

“Online purchase of Btwin winter cycle clothing of good quality and price but not on shelves in my local store in the colours i wanted were delivered to my home store in a couple of days, all bagged up and ready for my collection. Cannot fault Decathlon service. A*”

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Posted 10 years ago

“Very fast delivery of Artengo squash balls. I always use these balls which I prefer to all others I have tried. Very good service as always.”

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Posted 10 years ago

“Items I received for my son were fantastic, great quality and better price :-)”

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Posted 10 years ago

“Tried to get back onto your website but keeps telling me there is a problem es”

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Posted 10 years ago

“Good product, delivered on time, good communication”

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Posted 10 years ago

“Best socks we have ever had. Great service and price”

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Posted 10 years ago

“Excellent. Website very good and easy to use, easy to sign on and order even to an address in a different country. Delivery extremely rapid. Thank you”

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Posted 10 years ago

“Using the website it was easy to find and order the items I wanted which I collected in store. The collection process was very straightforward.”

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Posted 10 years ago

“Quick turnaround from order to delivery. Strong packaging”

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Posted 10 years ago

“just to have it all connected without having to enter all my details was good. easy to order and excellent delivery, thank you”

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Posted 10 years ago

“Helpful and polite. Thanks”

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Posted 10 years ago

“Very easy to make an order. Delivery was very prompt and I was kept informed as to when the order would arrive. Definitely would use Decathlon again.”

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Posted 10 years ago

“Package arrived swiftly and so happy with contents”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews