Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“looked at some walking trousers and had great difficulty in working out what sizes were what. Eventually bought a hat and even then it had no size on it.”

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Posted 9 years ago

“order lost in transit reorder price put up disgusted”

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Posted 9 years ago

“Excellent service and product information. Nothing is too much trouble.”

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Posted 9 years ago

“You have a great selection of products on line. You also value your customers as you have me a £10 evoucher when my order was messed up”

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Posted 9 years ago

“Special thanks to Mick Johnson at Decathlon Sheffield cycling department, 14 January 2017. I had a lot of questions, having not cycled at all for 4 years and not on road for 12 years. He was very helpful in answering them all and advising on the best equipment for my needs. He prepared a bike there and then, changing the stem and tyres while I waited, so I could take it away the same evening. A couple of days later I had some questions when I came to fit mudguards to the bike and he gave helpful advice on the telephone. He is very knowledgeable about the products Decathlon sell and about cycling in general. The Triban 520 Road Bike has been great so far and it and the other products I purchased (mudguards, helmet, baselayer, tights) all good value.”

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Posted 9 years ago

“Long drawn out situation still not remedied! I was sent completely the wrong order which I returned at my cost. I have been offered vouchers to cover postage however I do not want vouchers ! They have refused and take days to even reply. I will not be using this site again”

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Posted 9 years ago

“Competitive prices, good range”

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Posted 9 years ago

“I got the delivery on time, however one of the products (a pair of yoga trousers) had a ladder upon receipt. That disappointed me.”

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Posted 9 years ago

“Great products - fab prices - ordered 50 backpacks for a charity donation - could not beleive how cheap they were for such good quality”

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Posted 9 years ago

“Keeps me informed of my on line purchases. The quality of clothing is good and great choice of stock in store.”

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Posted 9 years ago

“I'm happy I can kit out my four children for school and their extra curricular activities at a reasonable price with good quality sports clothing and equipment.”

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Posted 9 years ago

“There is a good range of sports equipment at reasonable prices”

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Posted 9 years ago

“A bit slow delivery but happy with my purchase”

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Posted 9 years ago

“received a wrong order twice”

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Posted 9 years ago

“The click and collect service took weeks to come and then the size was wrong for one of the items! Been very happy with in store purchases but not click and collect.”

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Posted 9 years ago

“eventually got the right size”

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Posted 9 years ago

“Excellent shop. I like things with Decathlon. Great price and super quality.”

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Posted 9 years ago

“The staff are always very helpful”

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Posted 9 years ago

“Very quick service”

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Posted 9 years ago

“I have been shopping at Decathlon since 2001 in France and Belgium. I also use online in the UK Great for large sizes”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews