Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“speedy service, good price and quality products”

Helpful Report

Posted 8 years ago

“Good timing. Amazing prices.No waiting.Huge car park”

Helpful Report

Posted 8 years ago

“On the Black Friday sale I bought 3 pairs of trainers for £2.99each wich were a bargin as I was going on holiday in December.Also a few tops and some fold up kids bags in a pouch..”

Helpful Report

Posted 8 years ago

“Good range of equipment Good quality of equipment Delivery to an ASDA store near to home. When in store, easy to get advice and try before you buy”

Helpful Report

Posted 8 years ago

“My initial order was very good, easy to place the order and delivery was punctual and straight forward. Unfortunately I had to request a change of size for two items. This process was not so straight forwards. After three weeks from sending the items back and having no acknowledgement of receipt I e-mailed my concern and got no reply. I had to telephone to get a responce, and only then was the exchange processed.”

Helpful Report

Posted 8 years ago

“Helpful, knowledgeable and pleasant staff thoughout store”

Helpful Report

Posted 8 years ago

“Reasonable prices, quick delivery although had to wait for almost a whole day, need to look at that! Other than that, good service, I'll shop again next time.”

Helpful Report

Posted 8 years ago

“very good website. easy to navigate and very informative. ordered into store - very simple to pick up”

Helpful Report

Posted 8 years ago

“Great products and range with value for money.”

Helpful Report

Posted 8 years ago

“Nice people and great prices.”

Helpful Report

Posted 8 years ago

“Good value, well built girls bike. As it was click and collect, I thought the handle bars might have been tightened, tyres inflated properly and the brake blocks alligned .”

Helpful Report

Posted 8 years ago

“Love this shop but only 3 stars as nearest store is a 2 hour drive away, and you can't always trust the size guides.”

Helpful Report

Posted 8 years ago

“The running, hiking, climbing and mountaineering Decathlon products that I have used have continually proven themselves to be of excellent quality despite being considerably less expensive than similar offerings from other manufacturers. My only criticism would be that there isn't enough information about some of the products: there aren't any reviews by mainstream hobby magazines or bloggers etc and there isn't enough information about some of the fabrics on the Simond jackets: for example, how to care for the waterproof material and specifics about the elusive "Novadry" fabrics used. More information would encourage consumers to buy your products more often.”

Helpful Report

Posted 8 years ago

“Excellent quality and service”

Helpful Report

Posted 8 years ago

“Great products offering value for money”

Helpful Report

Posted 8 years ago

“Fast delivery good product thanks”

Helpful Report

Posted 8 years ago

“Very knowledgeable friendly staff. Excellent quality products for all sports and pastimes at very reasonable prices. Unbeatable!”

Helpful Report

Posted 8 years ago

“Quick delivery of good quality products.”

Helpful Report

Posted 8 years ago

“Best prices for fairly decent items”

Helpful Report

Posted 8 years ago

“Delivery was detailed by a week with no notification or updates to tell me why. Items arrived one day before holiday after ordering well in advance. Very disappointed with service.”

Helpful Report

Posted 8 years ago

Decathlon is rated 4.4 based on 11,527 reviews