Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had reason to return an item that became ripped after several months of wear. I was given a refund without any problems.”

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Posted 10 years ago

“Very good service would recommend”

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Posted 10 years ago

“fast delivery”

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Posted 10 years ago

“Easy to find products, helpful staff”

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Posted 10 years ago

“good value, prompt serivce and good quality clothing”

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Posted 10 years ago

“Ease of return &refund”

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Posted 10 years ago

“I made an order for click and collect at a local branch at 5 pm on a Saturday and the item was ready for collection first thing on the following Monday. What a service. You couldn't ask for a better delivery.”

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Posted 10 years ago

“Prompt service in shop and delivery”

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Posted 10 years ago

“Great swimsuit in a style that I like, but find hard to buy. Delivery, size change and resend all went smoothly.”

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Posted 10 years ago

“The customer service is exceptional. I called regarding a return and exchange and was politely and quickly provided with answers and 2 days later the items I was hoping for. The swimwear appears to be of a very high quality.”

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Posted 10 years ago

“Speedy delivery”

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Posted 10 years ago

“Excellent price for a quality item”

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Posted 10 years ago

“Good communication, fast delivery and product of a high quality. Excellent value for money.”

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Posted 10 years ago

“Very fast and efficient thank you.”

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Posted 10 years ago

“Decathlon consistently delivers high quality products for cyclists at very competitive pricing. Everything from competition pedigree road bikes down to cycling socks; it's all there and at affordable pricing.”

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Posted 10 years ago

“Items arrived quickly and very reasonably priced”

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Posted 10 years ago

“Made two orders through you and both were dispatched really fast and delivered without issue. Your prices are great and just love your service. I have a few things in my app wishlist!”

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Posted 10 years ago

“Excellent product, my Daughter has tried the shelter as she also bought one, and she found it very easy to put up, and no leaks and stable in wind, we haven't used ours yet but recommended by a friend, looks great when up just tried it in the garden, First one sadly had a hole or flaw in fabric but second one is fine.”

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Posted 10 years ago

“Good products at affordable prices. Excellent product choice and during/after sales services. Website and real time stock could improve, as I have ordered items in past based on website's stock availability, only to find out later that it was incorrect at a latter date, adding to additional waiting periods. Overall a good company to purchase from and wish there was more outlets in London.”

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Posted 10 years ago

“Great quality and price. As described!”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews