Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the breeches I bought, they were a good price and I received them within 48hrs”

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Posted 9 years ago

“Great service, fab prices and quality products.”

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Posted 9 years ago

“Looking for bicycles at Warrington store, Victor was very helpful, tried a few different bike and decided on a folding bike for its versatility, very pleased with the bike.”

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Posted 9 years ago

“Good products, good prices, prompt delivery”

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Posted 9 years ago

“We always receive great service from the staff at the Gateshead store. Decathlon has an excellent range of products...the problem is getting out without spending more than we had planned!”

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Posted 9 years ago

“good quality, yet fairly cheap price”

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Posted 9 years ago

“Amazing fast delivery! Very easy to use website :-)”

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Posted 9 years ago

“Had a number of problems with ordering including manager from store not calling back ..however final contact with customer service was exceptionally helpful and sorted everything out ..very impressed with way was dealt with”

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Posted 9 years ago

“Great Service, was delivered when promised and great products”

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Posted 9 years ago

“I found just what I was looking for: an innovative beginner's archery kit, and it was much cheaper than I anticipated.”

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Posted 9 years ago

“Good quality, good prices, different brands from other outdoor stores.”

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Posted 9 years ago

“Ordered on a Saturday afternoon and was delivered on Tuesday morning! Excellent service!!”

Decathlon 5 star review on 9th August 2016

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Posted 9 years ago

“We were able to get what we wanted for free delivery and we did not need to wait a long time. Within two days we had it.”

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Posted 9 years ago

“The whole process from ordering to collection was simpleased and the quality of the goods received was excellent A+++”

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Posted 9 years ago

“Good and reliable, reasonably priced”

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Posted 9 years ago

“For sure I'm happy with everything I bought from decathlon. Even when I needed to Change something, it was quick and easy. Thank you !!!”

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Posted 9 years ago

“Incredibly fast delivery. Lovely boots. Thank.you”

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Posted 9 years ago

“Very easy to make purchase and quick delivery”

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Posted 9 years ago

“The Decathlon website was very user friendly and easy to navigate. I found it easy to compare products and each product's details were clearly displayed and had a consistent scale (the WiFi signal bar thing is genius, by the way!) enabling quick and at a glance comparison. The range of products was large, but not overwhelming due in part to the well designed website”

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Posted 9 years ago

“Ordered 3 camping lanterns on 2nd August 16 for in-store collection. Arrived 4th August. Took one minute to collect at till. Easy.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews