Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the items I bought and so reasonable! Perfect for my trip to Iceland.”

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Posted 10 years ago

“Great products.. This is our 2nd adult scooter.. Very good quality.. Great fun fir all the family now..”

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Posted 10 years ago

“Amazing customer service... both in store and over the phone.... good communication when waiting for order to arrive.”

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Posted 10 years ago

“Exactly as expected. Good website, prompt delivery.”

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Posted 10 years ago

“Excellent service and quality of all products delivered, would highly recommend to all.”

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Posted 10 years ago

“I have been using Decathlon for a few years and I am always really pleased. I have had one mistake on one of my order once but it was resolved quickly and efficiently. Definitely a shop I visit regularly for all my sport purchases.”

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Posted 10 years ago

“I love the products, they're great quality for the price. Gateshead is always extremely busy, which does result in some queues, but the staff are so helpful, efficient, happy and friendly.”

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Posted 10 years ago

“Had to have walking shoes for a holiday in New Zealand they had to be comfortable. the whole process was quick and easy the staff in store were friendly and efficient”

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Posted 10 years ago

“Excellent service. I had to return one ski helmet to exchange for a larger size and it was a quick and easy process. I bought the helmets in the sale and they were excellent quality and price.”

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Posted 10 years ago

“I have spent around £1500 in the last 2 years on a couple of bikes, clothing & equipment from Decathlon. The staff are very friendly & helpful. The items are always excellent value.”

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Posted 10 years ago

“I ordered an item for my sons christmas present and the delivery was fast and the item was great value for money. Great service”

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Posted 10 years ago

“Really happy with the service that Decathlon provided, very good pricing, really happy with the quality of goods, speedy delivery, excellent customer service, will use again definitely.”

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Posted 10 years ago

“Great kit. Arrived on time and was exactly as described. Warm, dry, happy, skiing children.”

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Posted 10 years ago

“Great service!”

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Posted 10 years ago

“If you want any sports equipment it's best to go to decathone. The quality is excellent and if you need to take anything back it's simple”

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Posted 10 years ago

“FAB SHOP EVERYTHING UNDER ONE ROOF AN VERY GOOD QUALTITY, AND GOOD VALUE FOR MONEY - WOULD RECOMMEND TO ANYONE”

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Posted 10 years ago

“Delivery of my order was fast/prompt. I ordered on Friday evening online and received the goods on Monday morning. However, I am not in favour of the £3.99 delivery charge for orders under £70.00.”

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Posted 10 years ago

“I am happy about the last service provided”

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Posted 10 years ago

“Great technical clothing and equipment for running and hiking at very reasonable prices. Sizing is a bit hit and miss and items are often out of stock very quickly and do not come back into stock. Otherwise a great store”

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Posted 10 years ago

“Great equipment, very competitively priced and fast delivery , all good. Many thanks”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews