Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered goods online that arrived promptly and were of high quality. Very pleased with product. Even when I had to exchange for larger size it was done efficiently instore and second pair arrived within a couple of days. Staff in EDINBURGH store very helpful and pleasant.”

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Posted 10 years ago

“Ordered online (kids Archery set) and was despatched & delivered quickly. Would definately buy from them again.”

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Posted 10 years ago

“So quick! Great quality and sooooooo comfy. Also the returns procedure seems to be very efficient. Rather impressed!”

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Posted 10 years ago

“Great products at a fantastic price”

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Posted 10 years ago

“Excellent, fast service. Good value for money. Very pleased that you're available online in the UK.”

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Posted 10 years ago

“Great products and a great service, they arrived exactly when they should and well packaged”

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Posted 10 years ago

“Ordered 2pair of ice skates for family before Xmas, delivered to store, on time, easy access and pick up. Happy with customer care, help and services”

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Posted 10 years ago

“Very satisfied with quick service”

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Posted 10 years ago

“Great product and speedy delivery”

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Posted 10 years ago

“Great products and very cheap prices. What more could you want? The deliveries are timely too. Everything I have purchased from Decathlon has represented excellent value for money and so I am more than happy.”

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Posted 10 years ago

“Excellent products at excellent prices with excellent service.”

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Posted 10 years ago

“very good service”

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Posted 10 years ago

“quicker than expected delivery, items as described”

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Posted 10 years ago

“Bought a pair of snow boots from Decathalon. They were brilliant. Kept my feet as warm as toast and they were not expensive.”

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Posted 10 years ago

“Always get good advice/ service at Surrey quays branch”

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Posted 10 years ago

“Excellent selection, good prices and also good quality. Been using their clothes for years in France, and continued here, would highly recommend for sports and for leisure too.”

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Posted 10 years ago

“Very good quality items and prompt delivery. Already recommended the site to a friend who was looking for skiing items. Will use again.”

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Posted 10 years ago

“Great experience ! Thanks !”

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Posted 10 years ago

“Excellent team & always ready to help.”

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Posted 10 years ago

“We have been buying our skiing clothing and equipment from Decathlon for some years now. With continued value for money and high quality products we intend to return. It's great to have a vast range of leisure and sports products under one roof”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews