Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love going to Decathlon stores and there are a number of reasons for this. First of all, the staff is always happy to help and go beyond what is expected from them - this really makes a difference. Moreover the prices are very reasonable with no compromise on quality. I love Decathlon's brands, they offer highest quality products with fraction of the price of famous brand. I really like the online order and deliver in store for no postage charge. Last but not least, when I buy any product from Decathlon, I have peace of mind that if it does not fit and is not suited to my needs I can easily return whenever I find convenient. I would like more stores in London, we only have one which is really far from my home.”

Helpful Report

Posted 10 years ago

“Best combination of sports product choice and product quality, all at affordable prices, in the UK.”

Helpful Report

Posted 10 years ago

“I ordered a complete set of ski wear. The choice was good and the descriptions were detailed enough to differentiate between similar items. For example, the jacket and ski-pants had thermal and waterproof ratings allowing me to choose the most suitable for my destination. Some other sites I checked didn't have such information which is essential for buying such gear. The ordering process worked well and the delivery was made promptly.”

Helpful Report

Posted 10 years ago

“Excellent products, delivered on time! My mum was so happy with her gifts :)”

Helpful Report

Posted 10 years ago

“Fast and easy delivery. Great returns policy, no problems at all. Definitely recommend Decathlon 100%”

Helpful Report

Posted 10 years ago

“Great service great product very fast delivery”

Helpful Report

Posted 10 years ago

“Helpful staff”

Helpful Report

Posted 10 years ago

“Good quality kit at excellent prices. Fast delivery and no quibble returns.”

Helpful Report

Posted 10 years ago

“Item arrived on time and good quality”

Helpful Report

Posted 10 years ago

“First class items and the customer services is brilliant.”

Helpful Report

Posted 10 years ago

“I've been ordering online with decathlon for a while, it's always been spot on.”

Helpful Report

Posted 10 years ago

“Amazing customer service, great quality products”

Helpful Report

Posted 10 years ago

“Waterproof trousers are a very good quality for the price. Very good service.”

Helpful Report

Posted 10 years ago

“Decathlon were the only retailer for the particular product I wanted. I hadn't used them before, but will certainly do so again. Great pricing, great service and good communications throughout the transaction. What's not to like?”

Helpful Report

Posted 10 years ago

“Fantastic to deal with Great prices and very fast postage. They are the first place I check now when I'm looking to buy sports gear.”

Helpful Report

Posted 10 years ago

“Purchased a pair of golf wellingtons before Christmas and they did not live up to expectations.After contacting them they quickly refunded me and gave me a little bonus of a few golf balls, I will definitely shop there again.”

Helpful Report

Posted 10 years ago

“Quick delivery, very satisfied with the service and product, got a good price as well.”

Helpful Report

Posted 10 years ago

“Always very well designed products. Efficient and friendly staff.”

Helpful Report

Posted 10 years ago

“Products purchased are exactly as described. Quality products for a reasonable price. Arrived within 2 days of on-line order and great free delivery.”

Helpful Report

Posted 10 years ago

“A Great Company! Brilliant for bikes and cycling clothing and accessories. Helpful and knowledgeable staff like Albin at Stockport. Super technical climbing clothing in the Simond range.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews