Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered several scuba diving items from Decathlon. Quality very good and store collection very efficient. No problems with exchanging or returning goods. Will use again and again in future. Better selection than Sports Direct,and a more honest pricing policy, rather than the constant 'discounts and reductions' offered by Sports Direct.”

Helpful Report

Posted 10 years ago

“Excellent service and quality products.”

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Posted 10 years ago

“Good products, good price and quick online delivery. Sizing seems quite small though.”

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Posted 10 years ago

“Very great service. I had to change an address and then asked for a return. Each time the waiting time on the phone was short and the answer very helpful and appropriated. I felt I was listened and well advised.”

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Posted 10 years ago

“Sizing often on the tight side, otherwise quality is usually very good from clothing to accessories. Can't fault it.”

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Posted 10 years ago

“Have bought my son some expensive football strips that get ruined playing on rubber crumb astroturf, so bought a black top, shorts and socks, delivered for £18. Excellent.”

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Posted 10 years ago

“Helpful and quick to resolve any issues to a satisfactory standard. Will use again.”

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Posted 10 years ago

“Great shop .. Great prices ! Fab click and collect service too !”

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Posted 10 years ago

“Me and my family love Decathlon!”

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Posted 10 years ago

“The usual good service thanks”

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Posted 10 years ago

“Online click and collect works well.”

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Posted 10 years ago

“Quality products at fantastic prices”

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Posted 10 years ago

“Excellent customer service, great price and decent quality ski wear.”

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Posted 10 years ago

“Guaranteed consistently good range and standard for all sports.”

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Posted 10 years ago

“Granddaughters bike arrived promptly. It was missing a back light I rang and explained this one was despatched same day. Very impressed by the service will definitely use again.”

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Posted 10 years ago

“All of what I ordered arrived on time at local store. Friendly quick service.”

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Posted 10 years ago

“Good value for the money ;)”

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Posted 10 years ago

“Great roller blades”

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Posted 10 years ago

“Great items. Good delivery always helpful staff. Shame some items are sized awkward so always check measurements.”

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Posted 10 years ago

“Decathlon is great. Products are very good quality, service is excellent. Thank you!”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews