Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products are always good quality and a good price, the on-line service is quick and simple and the returns service is also very easy. The staff in-store are always helpful, I get all my fitness items from here.”

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Posted 10 years ago

“goods just as described and sent quickly would recommend”

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Posted 10 years ago

“Great products and service. Free returns would be good though.”

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Posted 10 years ago

“first class service and quality items highly recommended”

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Posted 10 years ago

“I have always been impressed with the high quality products from Decathlon, I have never found a store that has so much very good quality at such low cost. I am always confident that what ever I purchase from Decathlon will be of the very best quality and designed and fit for purpose, and always at an unbelievable low cost. I have purchase bikes and bike parts to socks goggles and running shoes in the past and have never had any problems, the customer service is second to none and the expertise of the staff it outstanding.”

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Posted 10 years ago

“Buying from Decathlon online is simple, goods are of a quality that well out weighs the cost. Always pleased with the final product and service.”

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Posted 10 years ago

“My husband told me about Decathlon, I really love your clothes they are really comfortable and hard wearing. Have told my family and friends about this website.”

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Posted 10 years ago

“So much choice and prices always seem very competitive. The kids love going too and trying all the different sports. Allow extra time if taking the kids.”

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Posted 10 years ago

“easy to use website, quick delivery and great quality products. Overall a really positive experience!”

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Posted 10 years ago

“First place I look when I'm after new running gear. Always good service whether instore or online.”

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Posted 10 years ago

“The golf jumper is great quality and with fabulously fast delivery too.”

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Posted 10 years ago

“I discovered Decathlon through an editorial on a jacket in a shooting magazine. The jacket was of much better quality than I'd expected, and since then, I've ordered gloves, boots, layering items, etc., and all are top quality and value. With Decathlon's fast delivery and friendly service, I'm going to continue being a regular customer.”

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Posted 10 years ago

“Was looking for a rucksack for my holiday , wasn't sure about what size I'd need so I went into the Renfrew store where a member of staff was happy to assist me .After 10/15 mins the employee had found me the perfect size, colour, and the price was also great too. Would recommend Dicathalon Renfrew”

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Posted 10 years ago

“Items not wrapped fabulous, however everything I have ordered, is in great working order. If you to pay more, you'll get bette packing....GREAT PRICES, Great Products.”

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Posted 10 years ago

“The scooter arrived very quickl I was very pleased with the price and the boy and his parents were thrilled with the machine.”

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Posted 10 years ago

“more than good service and products”

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Posted 10 years ago

“All my orders ordered have always arrived on time. Customer service is brilliant too.”

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Posted 10 years ago

“Great products and easy website to buy from”

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Posted 10 years ago

“I PURCHASED 7 PAIS OF SKI, BOOTS AND OTHER ACCESSORIES FOR A HOLIDAY IN AUSTRIA THEY WERE YOUR OWN MAKE AND FOUND THEM TO BE OUTSTANDING IN EVERY WAY I DO RECOMEND YOUR STORE TO EVERYONE I MEET”

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Posted 10 years ago

“Good service - nice tracksuit”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews