Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality of products and excellent service. Will definately use again and recommend to others”

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Posted 11 years ago

“Vary good”

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Posted 11 years ago

“Mail ordered some skis, when they turned up they were damaged. How Decathlon handled my issue was first class, my skis were collected by courier next day, and replacements soon followed, which were perfect. I judge a company on how they deal with issues rather than smooth sales. Well done Decathlon!”

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Posted 11 years ago

“All fine except the exclusion of delivery to "the south" which is physically attached. I had to use my parcel motel address and so incur 2 delivery charges which is nuts.”

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Posted 11 years ago

“Spent a while online searching for willies and Decathalon had lots of choice at a very competitive price. Best of all was normal delivery charges. In the Highlands of Scotland, online shoppers can be disgracefully ripped off when it comes to delivery - so well done Decathalon”

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Posted 11 years ago

“I am very pleased with my purchase which is excellent value. Smooth transaction, quick delivery, no problems”

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Posted 11 years ago

“Very friendly staff.Quick service”

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Posted 11 years ago

“The items were quickly dispatched and the refund for the item that was too large was processed very quickly. Goods were as described.”

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Posted 11 years ago

“I bought this scooter Oxelo 9 Town to move myself quickly between my village and train station. I must say that it's just great. It get a bit to get used to it because it's not the same like bicycle, for example the brakes are weaker but it has a lots of benefits. I'm satisfied”

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Posted 11 years ago

“Goods ordered were of excellent quality. They were quickly and efficiently dispatched.”

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Posted 11 years ago

“Great store with very affordable non-branded clothing.”

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Posted 11 years ago

“Very knowledgeable staff and excellent value for money.”

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Posted 11 years ago

“Package very good. No problems with product. Very happy.”

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Posted 11 years ago

“Had to exchange an item. Was done without any fuss. Well done decathlon”

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Posted 11 years ago

“Great items and with a huge variety of sports been supported. It's like a candy store for a generation that want to consume wellbeing rather than confectionary.”

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Posted 11 years ago

“Fast service , good product .”

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Posted 11 years ago

“My family and I spent many years living in Spain and so Decathlon was my first store for sportswear to swimming costumes and footwear and so when we moved back to the UK I was delighted that I could buy on line and in store here. Decathlon is for me a family store with good prices and high quality. Thank you.”

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Posted 11 years ago

“The price was excellent, the service was very good and staff were helpful. My ONLY problem was not really knowing which store was best to contact for our needs and whilst staff in different stores could not have been more helpful, just took a while to get to the right store etc. However, because the staff were so helpful it more than compensated for the calls we had to make and for us, we will be back and highly recommend Decathlon.”

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Posted 11 years ago

“I recently bought a wetsuit from Decathlon. I was keen not to make a wasted journey to the nearest store so I looked online and found the one I wanted.I then phoned the store to see if they had in stock. They said that they did not and suggested I did Click and Collect. When I went to the store to collectit, I wanted to try it on and one of the assistants helped me with the zip at the back, All the staff at Sheffield Decathlon were helpful and efficient,”

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Posted 11 years ago

“Staff very helpful and friendly. Great range of products and managed to get what I was looking for at a reasonable price”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,533 reviews