Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tent was top notch, delivery quick. Waterproof thankfully as the rain was torrential! Only downside was no porch groundsheet in the tent!”

Helpful Report

Posted 10 years ago

“I ordered the 1 man tent. And it very good plenty of room for 1 and my bag. Cozy and warm too.”

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Posted 10 years ago

“Received the excellent, well made Seconds Base tent within two days of ordering, the tent together with a 3 Seconds Air model kept us dry and comfortable during recent poor weather in Cornwall. We have two further Quechua pop up tents, which we have used both for overnight stops and main holidays at home and in Europe. Speedy service and well made tents from this company.”

Helpful Report

Posted 10 years ago

“From ordering my chosen product, this went well until I got the email to say it was ready to collect. I had already started a holiday and was unable to collect for 16 or so days, but my concern was that the email said I must collect within 3 days or it would be sent back to source. I phoned and was assured all was OK. but I kept getting emails whilst on hols.”

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Posted 10 years ago

“My girlfriend ordered on-line for us a Quechua Sleepin'Bed cover and a Quechua mattress . Both came to our drop off shop very promptly, so made it in time for our adventure camping to Slovenia the following week.. We had the mattress up and down numerous times on our adventure though Germany, Austria, Slovenia, Italy and back to Germany and we believe its great for the money and along with the Quechua Sleepin'Bed cover which comes complete with a mattress cover that adjusts with cords and 2 small pillows supplied in a zipped bag. The two colour cover is just lush with style! one of my best bargains this year.”

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Posted 10 years ago

“Very good products quick delivery”

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Posted 10 years ago

“Love your shops. Inspiration for a rainy day. Great quality products. Often unsuccessful in choosing the correct size for internet clothing orders...200 mile round trip to try on...too much has ended up in the charity bag.”

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Posted 10 years ago

“Excellent service and fast postage with the items I ordered”

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Posted 10 years ago

“Fantastic array of outdoor equipment than is of good quality and price. Customer service is second to none.”

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Posted 10 years ago

“My delivery was delayed so couldn't pick up from store as planned. The delivery charges are high so pickup seemed better option. Customer service handled the call to enquire on delay very well and suggested options. I ended ordering for home delivery which came on time.”

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Posted 10 years ago

“The ever best sports shop I have visited. Very friendly staff.”

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Posted 10 years ago

“I ordered this archery set for my 11 yr old who loves it as does the rest of the family. It was delivered on time and is great value for the price. Happy shopper!”

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Posted 10 years ago

“Had a problem when my bike was delivered so I contacted Decathlon and they sorted the problem straight away. Very impressed.”

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Posted 10 years ago

“Bought a cycle recently - really good value and excellent, friendly service from the staff at Decathlon Stockport. My partner took it back recently to add mudguards and once again they couldn't have been more efficient. Very impressed by Decathlon, big fan.”

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Posted 10 years ago

“Excellent customer service. I had to return my Alur 700 twice, before finally getting a bike with no issues....yet. Having failed to give customer satisfaction twice, on the same purchase...I think Decathlon could have at least sent me the higher specced Alur, or a voucher. Thoughts Mr. Lazarus ?”

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Posted 10 years ago

“Very good quality, bought arrows and they came in excellent packaging and even arrived earlier. My friend loved them as a birthday present.”

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Posted 10 years ago

“Great sandals very comfy, and quick delivery. Will definitely use again.”

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Posted 10 years ago

“I like so much every think ok”

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Posted 10 years ago

“Quick and reliable delivery - but website appeared to be working rather slow!”

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Posted 10 years ago

“Excellent online service, it's amazingly quick and the customer service to resolve any queries is fantastic. Products are of excellent quality and value. I was very pleased and will definitely shop there again.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews