Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Decathlon! The staff are very friendly, helpful and the store is exciting. So glad you are in Croydon. Kind regards, Karla Winter Croydon, Surrey”

Helpful Report

Posted 10 years ago

“I have purchased 3 items and very satisfied all goods as described, delivery date as quoted and delivered on time, items where golfing shoes, golf trousers, and casual shirt,”

Helpful Report

Posted 10 years ago

“Boots ordered arrived the next day - without the excessive amount of packaging used by some suppliers! Pricing was very competitive with other sites selling same item.Would definitely use Decathlon again and would recommend to friends and family.”

Helpful Report

Posted 10 years ago

“You cannot beat the customer service at Decathlon - both online and instore. I found staff most helpful when corresponding with them by e-mail regarding a couple of issues and also, in store, when I have returned or changed a number of items. The quality of the goods is great and very good value for money. Started purchasing items in Decathlon on the island of Mallorca long before they came to the UK and am still buying items from their shops in the UK and throughout Europe !”

Helpful Report

Posted 10 years ago

“Ordered online, collected on time, no issues.”

Helpful Report

Posted 10 years ago

“Botley Rd outlet. Its great but not as good as it was when it opened. The range of lines has narrowed considerably - presumably into what sells. :-( .. so the odd stuff has lost out. The more advanced climbing and archery gear for instance. Also my discount vouchers go into my spam e-mail and I never round to using them. Why can't they be loaded onto my loyalty card and stay there forever? Bummer. Decathlon slowly but surely gaining ground in Oxford - great value for 80% of what you might need. Thanks!!!”

Helpful Report

Posted 10 years ago

“I bought the under seat dropper post. Very good item for the money. there is nothing on the market that can compare with it!”

Helpful Report

Posted 10 years ago

“The items I ordered arrived very quickly and in perfect order, excellent service!”

Helpful Report

Posted 10 years ago

“Very easy to order, very quick delivery, very reasonable prices! Very pleased with microfibre towels.”

Helpful Report

Posted 10 years ago

“It's the first time I've ordered from decathlon and the service was first class, and the quality of the goods were also first class. Definitely my favourite supplier for sports equipment!!”

Helpful Report

Posted 10 years ago

“Excellent product quality and speedy delivery. Very happy!”

Helpful Report

Posted 10 years ago

“Great and easy to collect once I had ordered online.”

Helpful Report

Posted 10 years ago

“Purchased a double sleeping air bed as an additional mattress for our motor home and it was delivered promptly. Very good AAAAA.”

Helpful Report

Posted 10 years ago

“I am very happy with my order.It came fast and the rollerskates are exactly what i wanted.”

Helpful Report

Posted 10 years ago

“very helpful and polite.i'll be back”

Helpful Report

Posted 10 years ago

“Fast delivery”

Helpful Report

Posted 10 years ago

“Good quality at decent prices”

Helpful Report

Posted 10 years ago

“Quality products with affordable prices.”

Helpful Report

Posted 10 years ago

“Great service using online ordering! The product came quick and were very good quality. Very happy!”

Helpful Report

Posted 10 years ago

“This is the second time we have ordered from Decathalon and both times they have been extremely efficient and kept us informed of the process the whole time. Would definitely recommend.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews