Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely helpful staff on the phone and the stock arrived on time. would highly recommend the company to all sports organisations”

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Posted 10 years ago

“Great prices, items and service. Had to return an item that was damaged and they did this free of charge with a very fast complete refund.”

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Posted 10 years ago

“Great product speedy delivery will definitely use again !!”

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Posted 10 years ago

“Service was spot on,correspondence was spot on,super quick delivery.many thanks.”

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Posted 10 years ago

“Very to use website and quick delivery. Item fitted and was just like described on web. Good quality item.”

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Posted 10 years ago

“Easy to build if you ready the instructions ha ha. Good bit of kit, excellent value for money.”

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Posted 10 years ago

“Quick delivery. Everything very well packed. Products exactly as expected.”

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Posted 10 years ago

“Order as requested and timely delivery to store - staff in store very helpful when one item needed to be returned (due to over order, not faulty!)”

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Posted 10 years ago

“Decathlon seem to be an attentive supplier. They certainly respond rapidly. They offer a wide range of items within their field. I'd recommend them to a friend.”

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Posted 10 years ago

“Service is Good”

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Posted 10 years ago

“Helpful friendly staff most sports catered for and very good price's”

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Posted 10 years ago

“great products at affordable prices”

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Posted 10 years ago

“Great service, Fast and no hassle.”

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Posted 10 years ago

“The age old adage comes to mind, 'you get what you pay for'. I bought a pair of waders for a third of the price as those from Decathlon, but the ones from Decathlon are many, many times better.”

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Posted 10 years ago

“i called to check availability and staff were extremely helpful. The item I purchased was excellent both in terms of suitability and value for money. the refund arrangement for a further item I purchased was excellent - the long return period much appreciated as Decathlon is not that local to me”

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Posted 10 years ago

“No issues whatsoever. Ordered a high-viz running vest online and it arrived next day and was exactly as described. Thanks Decathlon! :)”

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Posted 10 years ago

“Brilliant shoes, our daughter is a 7,5 and we had to get a 7 as the 8 was too big. She absolutely loved them and found them very comfortable.”

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Posted 10 years ago

“Good service, although it all seems bit chaotic at times in store with kids riding bikes, throwing balls about. Sometime the shelves are not as tidy as they could. Still enjoy shopping there though. Great range of goods.”

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Posted 10 years ago

“I have ordered online from Decathlon 3 times recently, since I discovered how cheap their cycling gear was. I've bought winter gloves, shorts, winter jacket and base layers. All the gear has been good quality and good value. All orders have arrived promptly. The only issue I've had is with the sizing. I'm a very slim medium/6 feet tall. The mtb shorts were medium but are a little too snug! For later orders I've gone for large and have got a better fit. But for the polo necked base layer I probably needed XL. So excellent value but go up at least 1 size when ordering.”

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Posted 10 years ago

“Bought a tarpaulin for camping on line arrived before due date bonus very happy with the product its size was much bigger than i thought and well made for the price, got some great comments off other campers as to where i bought it from so told them in the whole am over the moon thank you”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews