Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered online from Decathlon 3 times recently, since I discovered how cheap their cycling gear was. I've bought winter gloves, shorts, winter jacket and base layers. All the gear has been good quality and good value. All orders have arrived promptly. The only issue I've had is with the sizing. I'm a very slim medium/6 feet tall. The mtb shorts were medium but are a little too snug! For later orders I've gone for large and have got a better fit. But for the polo necked base layer I probably needed XL. So excellent value but go up at least 1 size when ordering.”

Helpful Report

Posted 10 years ago

“Bought a tarpaulin for camping on line arrived before due date bonus very happy with the product its size was much bigger than i thought and well made for the price, got some great comments off other campers as to where i bought it from so told them in the whole am over the moon thank you”

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Posted 10 years ago

“The service was good both on the website and at the collection centre at Canary Wharf. The products (4 pairs binoculars) were also excellent and that was stated in an earlier questionnaire sent by me sent to Decathlon.”

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Posted 10 years ago

“Very good delivery and great products at an amazing price. Have used Decathlon several times and will certainly use them again.”

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Posted 10 years ago

“My Watch came quickly and in perfect condition, I've had many compliments on it so I try not to make it seen lol, but it is a brilliant and very useful watch.”

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Posted 10 years ago

“Love this shop. One of the few online shops that I also use. I hope that a superstore opens close to me... but I travel and spend at least an hour in the shop. Wide range of products and brands”

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Posted 10 years ago

“Great quality, good prices and speedy delivery”

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Posted 10 years ago

“Great choice, superb quality throughout the ranges, very helpful staff, I am addicted to the store!”

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Posted 11 years ago

“Only place to get the excellent Oxelo scooters and provided a great, efficient buy and collect system. No issues at all.”

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Posted 11 years ago

“Fantastic service. Fast delivery. Great value for money.”

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Posted 11 years ago

“Quick delivery, good service, high quality.”

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Posted 11 years ago

“Great products at sensible prices. Good quality.”

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Posted 11 years ago

“A little smaller than the Medium btwin shorts these replaced but very good quality and comfortable.”

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Posted 11 years ago

“Super products at great prices and great customer service, highly recommended”

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Posted 11 years ago

“I had been looking for a new riding hat for my daughter. Decathlon had a good variety. Easy to set up account. Reasonably priced. Quick delivery. The hat was of an excellent standard.”

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Posted 11 years ago

“No-one gets 5 stars as there is always room for improvement. I very much like Decathlon apart from it being too far distant for me to travel. I have to wait until visiting friends who live near a store. I am particularly interested in the aquatics equipment and Decathlon has an excellent range. The website is a bit of a pain as there is one long scrolling page for what can be hundreds of items. When one has been selected it is then difficult to return to the results "page" and resume scrolling where I left off.”

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Posted 11 years ago

“Quick delivery. The coat is amazing, get so many wonderful comments about it. It is comfortable and light, so good for the price”

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Posted 11 years ago

“I was very happy with the leotard and ballet pumps that I bought for my daughter”

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Posted 11 years ago

“My number one stop when I require any sports equipment! I've bought countless items, including running shoes and gear, bikes, scooters, walking boots, football boots, footballs, cycling gear to name but a few! All Decathlon's own brands and been very happy with the quality and price! The staff in the Warrington store are always helpful and polite. 5 star service!”

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Posted 11 years ago

“Good quality for good prices”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,542 reviews