Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have clicked and collected a couple of times now with decathlon and they have been reliable both times. Items have been as described and of good quality and value. Will do it again in the future too.”

Helpful Report

Posted 11 years ago

“I think I placed the order at about 3 or 4pm. Was shocked to get it at 9am the next morning. Brilliant service. I love the ski boot bag too. very good quality.”

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Posted 11 years ago

“The bicycle for our daughter arrived quickly and was almost fully assembled, hence quick to get ready for her. She was extremely happy with this birthday present. Thank you.”

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Posted 11 years ago

“First class delivery. Will let you know how the wellingtons stand the test of the shooting season”

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Posted 11 years ago

“impressive service if only if it was free delivery”

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Posted 11 years ago

“Great service as the bike we ordered was delivered to the shop very quickly and when we collected the shop assistant was very helpful.”

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Posted 11 years ago

“They have so many items for sale in the store. If you need a bike part they are the best place to go. I've never seen so much choice, exactly like you get online but instore! Really good prices and quality items for sale at really decent prices too. Definitely will be shopping there again.”

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Posted 11 years ago

“Really pleased with the weights bench, really solid. There was a problem with the pin holding the leg raise bar but a replacement was sent immediately without any question. Would definitely recommend.”

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Posted 11 years ago

“Ordered Mid3 Kids Scooter from Decathlon, collected order from shop with no problems. Scooter was a good price and well made, Grandson well pleased with his birthday present .”

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Posted 11 years ago

“I discovered Decathlon while traveling in France a few years ago, what a great place it proved to be, so every time l have been back to France l always made an effort to visit. Now of course l can buy everything l need from there on the internet, but it doesn't give you an idea of the great range, attention to detail, and helpful, knowledgeable staff that run the place. l recommend Decathlon to all my friends, so they don't waste their time any where else. Everything l have bought from them l struggle to see how they can sell this kind of quality for this kind of price; amazing. Try it, you can't go wrong.”

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Posted 11 years ago

“Great prices, great quality, fast delivery! Thanks!”

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Posted 11 years ago

“I have bought from Decathlon on several occasions and have always been extremely satisfied with their service. I would certainly recommend them.”

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Posted 11 years ago

“Pleased with my order. Delivery was as expected. All items purchased were true to the pictures and sizes. I have recommended Decathlon to my friends and would continue to do so.”

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Posted 11 years ago

“I ordered a pair of shoes which did not fit as well as expected which I had to return. The service was excellent however and I was promptly refunded. I will use them again.”

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Posted 11 years ago

“I ordered my horse riding boots on a Wednesday evening and it was delivered by Friday afternoon. Surprisingly quick! It was easy to register and order it online, the boots were cheap and actually very comfortable. Great value for money! Overall, I'm very satisfied with my purchase.”

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Posted 11 years ago

“Great communication ,, fast delivery,,, Perfect !!”

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Posted 11 years ago

“guys on the floor at your Edinburgh branch are fantastic very helpful , I am disabled use two stick ,s I am a keen canoeist Canadian , they are allway s helpful and assist me thanks Ian Warren”

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Posted 11 years ago

“Great products, fast delivery”

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Posted 11 years ago

“Great and super simple thank you! And a fantastic product! Thank you.”

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Posted 11 years ago

“Products looks better in real than on the website. Good quality!”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,542 reviews