Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My review is very short. Excellent service, lovely products = 1 very happy camper!”

Helpful Report

Posted 10 years ago

“very easy to order online and the goods were there when they said they would be, very helpful staff when i went in store to collect. Thank you”

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Posted 10 years ago

“Great click & collect service and at no extra charge, unlike some. Very happy with the products I purchased and the staff were friendly and very helpful, before, during and after.”

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Posted 10 years ago

“Very helpful people. The wellies were the wrong size but because they were a birthday present they had to be returned after most company's returns periods would have expired. No problem with Decathlon: you just send it back. Refund was very fast as well. I will deal with this company again without hesitation.”

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Posted 10 years ago

“Excellent product and really quick delivery - very pleased with purchase”

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Posted 10 years ago

“Quick, efficient service and great products xx”

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Posted 10 years ago

“Excellent service and superfast delivery”

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Posted 10 years ago

“I was amazed at the Service very polite staff that kindly handled my queries with expert knowledge. The goods arrived the very next day to my total suprise, it was then taken to Vietnam as a gift for my son who said it is a great pack & the best value. He would know as he is on his 2nd Back Pack & still travelling. Keep it up great service.”

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Posted 10 years ago

“Excellent service. Ordered items on Saturday morning, they arrived Monday. Great products at brilliant prices. Will definitely order from Decathlon again.”

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Posted 10 years ago

“Great service ,great price, great shop, great products. Will come running back”

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Posted 10 years ago

“Very pleased with my purchase of soft archery set for my grandson. Ordering was simple and was delivered when stated. Would recommend Decathlon. One small complaint, I was not notified by email when items were back in stock.”

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Posted 10 years ago

“Love the store espically the Kelanji running products.”

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Posted 10 years ago

“I have made only a couple of on line orders but in my experience the items were as described and arrived in store ready for collection when stated. Other times I have bought in store and I was pleased with my purchases, as they were well made and reasonably priced. I wear a lot of fleece clothing as I walk my dogs for miles in all weathers. I find it comfortable and warm, it also washes and dries quickly. Your range of outdoor clothing is perfect for me.”

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Posted 10 years ago

“Excellent products, Super fast delivery. Definitely recommend and would buy again.”

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Posted 10 years ago

“Quick delivery, excellent returns service”

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Posted 10 years ago

“Very nice products”

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Posted 10 years ago

“Can't beleive the quality of the tee-shirts that I bought, will recommend to family and freinds”

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Posted 10 years ago

“Great service, product as expected and arrived quickly and on time.”

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Posted 10 years ago

“Excellent company to deal with, Quick deliveries, very good prices. Any problems dealt with almost by return.”

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Posted 10 years ago

“Amazing. I bought a pair of jodphurs which I thought would be great. Stylish, fitted, good quality etc, but when I rode my horse in them I found them uncomfortable and unsuitable. With no original packaging left, I contacted Decathalon who sent me details on how to return them, within 2 days I'd received a full refund including postage. What more can I say, I will definitely use Decathalon again and will be making a trip to one of their shops in the near future. Excellent customer service, thank you. Be assured you can buy with confidence from this company.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews