Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the goods were exactly what i ordered and delivery was fast. very good service allround. L,Woood”

Helpful Report

Posted 10 years ago

“I ordered 20 backpacks, thinking I wouldn't be allowed that amount, no problems at all. We were using them for the Mary's Meals Backpack project and wanted 10 pink and 10 blue, great price, quick deliverer, will use this company again.”

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Posted 10 years ago

“Very quickdelivery. Inflatable camping pillow does exactly what I want.”

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Posted 10 years ago

“Good communication and very speedy delivery. Great choice of products at good prices. Thoroughly recommend.”

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Posted 10 years ago

“Decathlon has been my first choice of outdoor equipment for 20 years, usually buying in France (in-store). The quality remains high. Merci.”

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Posted 10 years ago

“Excellent service and quality products. On a camping trip to N. Ireland, I found the extra baggage costs prohibitive. (with Flybe). By making a click and collect order, new, discounted, camping gear was waiting for me at Decathlon Belfast, just a short distance from City airport. The staff were charming! The Arpenaz 2 tent was faultless during a damp week. rick”

Helpful Report

Posted 10 years ago

“Good friendly customer service, products always competitively priced, own brand products seem to be as good as most big brands- I've had cycling kit, climbing kit and general camping kit from them - all seems to do the job it was intended for well, and seems pretty durable. A great store.”

Helpful Report

Posted 10 years ago

“Excellent service and description of goods. Purchased two robes for my daughters for swimming that fit my criteria: I wanted something that would warm them up and dry them after swimming. I also purchased some dance plimsolls. My daughter finds them very comfortable.”

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Posted 10 years ago

“Excellent products, excellent quick service”

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Posted 10 years ago

“Exactly what I was looking for in a pair of wellies, Warm lining, roomy and shorter length. Delivered within the time stated and excellent service.”

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Posted 10 years ago

“Used click and collect for the first time and everything went perfect. Then shopped in store Croydon. The shop has plenty of stock and we found eveything we needed, from running gear to football shoes. Love this shop!”

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Posted 10 years ago

“Purchases arrived immediately and anything returned was credited to my account immediately. Products were A1+++++++”

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Posted 10 years ago

“I wanted to return an item of clothing which didn't fit and don't live near a Decathalon store. I called the nearest store to me and was dealt with in a friendly and very helpful manner and was offered a credit note if I returned the item with the receipt. I returned the item and received my credit note and the whole experience was easy and friendly and made me want to make the effort to come back to the store to shop.”

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Posted 10 years ago

“Quality of good generally good. Competitive prices. No problems exchanging items.”

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Posted 10 years ago

“Great cycling products at good value prices”

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Posted 10 years ago

“Excellent value product. Easy ordering and super speedy delivery. Thanks Decathalon!”

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Posted 10 years ago

“Purchased a Quechua Tarp Fresh for camping. Excellent item and very good value for money in my opinion. An easy online transaction with fast delivery. I'm a happy customer. Thanks Decathlon :)”

Helpful Report

Posted 10 years ago

“Very good service great web site delivery on time. 10/10”

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Posted 10 years ago

“Easy to use web site , competitive prices,. Good returns policy free postage on returns.”

Helpful Report

Posted 10 years ago

“Product I wished to purchase was shown as in stock at the store I was visiting. When got there they didn't have one so had to order online. That said, it then arrived on time, is a good product at a good price.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews