Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online for click and collect, product broke within 1 month, requested replacement, had to drive 20 miles to receive replacement as customer services refused to send replacement in a small jiffy bag to my house (although they posted it to a store) as I had used click and collect originally. So not only did Decathlon supply a faulty product, they inconvenienced me further by forcing me to make an unnecessary journey to collect a small item. I do not buy from Decathlon now. Unfortunate really as staff in store are helpful, customer service are not.”

Helpful Report

Posted 8 years ago

Dear Karen, We are sorry to hear you had problems with your product. Unfortunately we have to confirm that the click and collect service follows a different system from the home delivery procedure and we have no facilities to change the shipping methods, not even for returns and replacements. We appreciate your feedback as we are trying to improve our services. Thank you for your patience. Have a good weekend.

Posted 8 years ago

“I ordered the X-Lite jacket having very much admired one bought at Christmas for a good friend of mine. However, hers looked so neat and smart but was without a hood - and that's the problem for me. Not only have I found that the medium size is too large for me but the hood sits very awkwardly on me and looks ridiculously bulky in comparison to the rest of the very neat design. That alone is the reason for the poor rating, as service was actually excellent. Having not long received the item, I will be returning it in due course for a refund in full. I would normally have done this more promptly but we have been away on holiday. Apologies, therefore, for the delay. I can honestly confirm that item has not been used other than for trying on purposes.”

Helpful Report

Posted 8 years ago

Dear Linda, At decathlon.co.uk you have two options for making a return: - Return by post - Return to a Decathlon store of your choice (the invoice related to your order is available via your personal account, on our website) How to create your return form online? You must create and print out your returns form on our website. This returns form stating your returns ID must be enclosed with your parcel. To do this, just go to your "My account" personal space and click the "Make a return" link. If needed, we can create your returns form for you. If you have not printed your returns form, please write your contact details on a piece of paper along with your order number and the chosen exchange/refund option. Please stick it directly onto your parcel and send it to the following address: Decathlon Logistics UK Unit 200 Caswell Road Brackmills Industrial Estate Northampton, NN4 7PW On receiving your parcel, we will release your exchange order or process your refund. For more information about our return process, please have a look at our website: http://www.decathlon.co.uk/return-policy.html Thank you for your patience. Please feel free to contact us for any further questions. Have a nice day!

Posted 8 years ago

“I gave a poor overall rating for the following issues: I ordered in the Decathlon at Southampton a Fitbit Surge smart watch. My issue is that the shop assistant ordered automatically for me the small size watch. I realized after getting the package that there is 2 size of the strap exist (small and large). Why I should suspect? The shop assistant should ask which size of the watch will fit on my wrist. So I had to go back to Decathlon (cost of the expensive petrol not even mentioned) to change it, order it again and waiting to reimburse the money for the original purchase. Also I ordered a Asics running shoes (you didn`t have on stock at that moment), and after telling to the shop assistant my european size she ordered the wrong size shoes so I had turn back again and exchange it. Hope you will be able to give adequate training about your products to your staff. Thank you!”

Helpful Report

Posted 8 years ago

Dear Tibor, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the service received in our store and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Please do not hesitate to contact Decathlon Southampton on 0238 033 9909 to ask for an alternative and more convenient solution. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 8 years ago

“I bought a knee support. I had to cut the label off as it was scratching me which meant that when I discovered the support was very ineffective and, in fact, made my lower leg swell I didn't feel I could send it back.”

Helpful Report

Posted 8 years ago

Dear Veronica, Thank you for contacting us. We are sorry to hear that you have experienced problems regarding your order. At decathlon.co.uk you have two options for making a return: - Return by post - Return to a Decathlon store of your choice (the invoice related to your order is available via your personal account, on our website) How to create your return form online? You must create and print out your returns form on our website. This returns form stating your returns ID must be enclosed with your parcel. To do this, just go to your "My account" personal space and click the "Make a return" link. If needed, we can create your returns form for you. If you have not printed your returns form, please write your contact details on a piece of paper along with your order number and the chosen exchange/refund option. Please stick it directly onto your parcel and send it to the following address: Decathlon Logistics UK Unit 200 Caswell Road Brackmills Industrial Estate Northampton, NN4 7PW On receiving your parcel, we will release your exchange order or process your refund. For more information about our return process, please have a look at our website: http://www.decathlon.co.uk/return-policy.html Thank you for your patience. Please feel free to contact us for any further questions. Have a nice day!

Posted 8 years ago

“Placed order online. When i got order home an item was picked wrong. Returned to shop and original item was not in stock although computer said it was. Had to get a refund instead.”

Helpful Report

Posted 8 years ago

Dear Lindsay Thank you for leaving a review. We are sorry to hear that you received the wrong item in your order. While the stores try their best to keep the stock levels up to date we always recommend that you check before travelling in case these are reserved for other customers. Sorry for any inconvenience caused. Have a nice day.

Posted 8 years ago

“I always buy these pumps and they have always been a good fit until this time. It seem the pumps are much narrower than before and also less elastic used Which makes them a very poor fit, so much so I am unable to wear them :-(”

Helpful Report

Posted 8 years ago

Dear Vicci, Thank you for contacting us. We are sorry to hear that you have experienced problems regarding your order. At decathlon.co.uk you have two options for making a return: - Return by post - Return to a Decathlon store of your choice (the invoice related to your order is available via your personal account, on our website) How to create your return form online? You must create and print out your returns form on our website. This returns form stating your returns ID must be enclosed with your parcel. To do this, just go to your "My account" personal space and click the "Make a return" link. If needed, we can create your returns form for you. If you have not printed your returns form, please write your contact details on a piece of paper along with your order number and the chosen exchange/refund option. Please stick it directly onto your parcel and send it to the following address: Decathlon Logistics UK Unit 200 Caswell Road Brackmills Industrial Estate Northampton, NN4 7PW On receiving your parcel, we will release your exchange order or process your refund. For more information about our return process, please have a look at our website: http://www.decathlon.co.uk/return-policy.html Thank you for your patience. Please feel free to contact us for any further questions. Have a nice day!

Posted 8 years ago

“I good product, but very poor delivery service. Item ordered 22/4, with an estimated delivery date of 26/4. Heard nothing until 30/4 when I received a delivery note from Royal Mail to say that a DHL parcel was in their system and that there was £3.00 to pay. So much for free delivery. I guess that someone cocked up somewhere! Regards Roger Blackmore”

Helpful Report

Posted 8 years ago

Dear Roger Thank you for leaving a review. We are sorry that it appears your parcel was sent with the wrong carrier. Feel free to contact us on 02070642000 and we can make arrangements to return the £3.00. Sorry for any inconvenience caused. Have a nice day.

Posted 8 years ago

“Great product, but it didn't arrive on the date you said it would. It was a day later. You offer different couriers, but don't explain who is most reliable etc. It would be better to say within 3 days than a specific date if it isn't guaranteed.”

Helpful Report

Posted 8 years ago

Dear Peter Thank you for leaving a review. The delivery dates we provide are only estimated and you receive an email when this has been dispatched from our warehouse containing your tracking number to follow this further. When selecting the courier an estimated time by each is given. We are never able to guarantee delivery dates. Sorry for any inconvenience caused. Have a nice day.

Posted 8 years ago

“I have used your Surrey quays store for quite a few years but the last couple of visits in the last few months have been less than impressed. Store has generally been cluttered with things off the shelves, the self service tills are frustrating and slow, things rarely scan and I had had to wait for an assistant to put numbers in manually, security guards on door generally treat paying customers as suspected criminals. Not a fun experiance”

Helpful Report

Posted 8 years ago

“Visited Sheffield store to return some ski boots which I'd ordered online that didn't fit. The manager was rude and seemed very uninterested in cooperating when I explained the price I'd bought them for was different to the since drop in price he could see online. I explained when I'd bought them and he achnowledged this was after the decrease online however was blunt and seemed frustrated. Wasn't a positive experience and I'd strongly consider buying my ski boots elsewhere in future.”

Helpful Report

Posted 8 years ago

Dear Kirsten Thank you for leaving a review. We are sorry to hear about your experience in the store. We will pass this on to the store manager. You can also leave a review on the store page directly on our website. Have a nice day.

Posted 8 years ago

“Love the store but buying online for a cycle that was out of stock for about five months then did not email me like it was supposed to when it finally became available was disappointing”

Helpful Report

Posted 8 years ago

Dear Tony Thank you for leaving a review. We apologise you were not notified that the bike was back in stock. We were experiencing technical issues with this feature which has now been resolved. Sorry for any inconvenience caused. Have a nice day.

Posted 8 years ago

“Excellent”

Helpful Report

Posted 8 years ago

“The horse riding gloves were very cheap so you wouldn't expect long life, however the stitching started to come apart on the first wear which was disappointing.”

Helpful Report

Posted 8 years ago

Dear Barney Thank you for leaving a review. We are sorry to hear you were not happy with the product. You can find more information about returning the product here - http://www.decathlon.co.uk/return-policy.html You can also leave a product review on the page on our website. Have a nice day.

Posted 8 years ago

“I ordered a grey golf cap. I received a black one. I could have bought a black one cheaper elsewhere. Decathlon is a great shop in France, but maybe online and in the UK, it is not as good.”

Helpful Report

Posted 8 years ago

“Bought a pop up seconds shelter on line, loved it. BUT wanted the correct Quechua groundsheet to fit it, Decathlon had never heard of it and tried to sell me a generic one (too long and too narrow). I emailed Decathlon HQ and they ignored me. Is this good customer service??? what do you think???”

Helpful Report

Posted 8 years ago

“It took a almost 10 days for them to assemble the items in our order. Then there was a technical error which meant our address was incomplete on the package. Despite us noticing and contacting them about it they were unable to correct it and the package was returned to them. At this point, there was no more time for us to receive the items before we needed them so we cancelled the order.”

Helpful Report

Posted 8 years ago

“Easy payment, postage etc but received right bike that was completely put together wrong, having to travel out of my way to find a store so hopefully they can get me one sorted properly”

Helpful Report

Posted 8 years ago

“We bought an inflatable tent and a hand pump which completely snapped in two at first use! We were really disappointed by the quality of the item to say the least as the tent was inflatable only and we could not use the tent when we went camping last week-end!!!!! The customer service has been great. They have sent a replacement pump but too late for our week-end away.”

Helpful Report

Posted 8 years ago

“Delivery of goods was appalling, waited all day past the delivery slot, so I cancelled”

Helpful Report

Posted 8 years ago

“Bicycle arrived in shop and no one contacted me to say it was there and if my daughter hadn't went in for something else and saw bike sitting We would still be waiting for email from you. When my daughter questioned if it was for us they told her it had been in for a few days and checked name then decided to send me an email! So pretty poor service.”

Helpful Report

Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews