Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pair of trainers and elected to collect them in store. I received an email saying they were available to collect within a couple of days and I am very happy with the trainers and the servie provided by Decathlon.”

Helpful Report

Posted 10 years ago

“Good snorkel mask. Nice quality lovely fitting with no pressure of mouthpiece as on a snorkel.”

Helpful Report

Posted 10 years ago

“The service I received was excellent. I ordered some boots which were delivered very quickly with no issues.”

Helpful Report

Posted 10 years ago

“I ordered a selection of long sleeved ladies tops. The quality and fit are excellent.. They are suitable for casual wear and for work.”

Helpful Report

Posted 10 years ago

“Speedy delivery and questions answered right away and don't forget very good pricing.”

Helpful Report

Posted 10 years ago

“Excellent service”

Helpful Report

Posted 10 years ago

“Quick despatch and delivery. Thank you.”

Helpful Report

Posted 10 years ago

“i have a good experience 1st time shopping online with decathlon and since then i kept going back to the shop. good quality items with good price. keep up the good work D team!”

Helpful Report

Posted 10 years ago

“Excellent service in all aspects.”

Helpful Report

Posted 10 years ago

“Quick and easy to buy online and collect in Canada Water tube station. The product is of good quality and perfect as wet gear for cycling.”

Helpful Report

Posted 10 years ago

“I have always enjoyed shopping in Decathlon stores but as there are not many near my home town I decided to look for what I wanted on line. This was easy to do. The descriptions were useful and I was also able to find duplicates of some items I have already bought. The ordering and confirming of purchase process was efficient and the goods arrived as expected in good time. I would definitely use Decathlon online service again. Thank you A Shopper, UK”

Helpful Report

Posted 10 years ago

“Decathlon is a brilliant store with a whole variety of things to buy. Extremely good quality and favourably priced with very helpful staff. I buy my grandaughters good quality horse riding outfits from there , plus other stuff at half the price of anywhere else. Was also pleased with her swimming cap, whereas other makes let the water in the Decathlon's own make didn't.”

Helpful Report

Posted 10 years ago

“Great service, came on time very happy with products”

Helpful Report

Posted 10 years ago

“Very simple and efficient service. Jacket and trousers were just how I wanted.”

Helpful Report

Posted 10 years ago

“I returned a tracksuit because the bottoms were missing. Ricardo, the decathlon representative was very helpful on the phone, unfortunately the item is no longer stocked so I had to go for the refund option. I am still awaiting that. Overall, I love your stuff and service. That's why I keep buying from your website.”

Helpful Report

Posted 10 years ago

“We buy a lot of clothes or things in Décathlon for the kids and us. Very happy with the staff who is always helpful and the things we buy. Isabelle”

Helpful Report

Posted 10 years ago

“Good service, the running trousers and top though thin kept in the generated warmth, and the yellow patches helped visibility in the winter.”

Helpful Report

Posted 10 years ago

“Very happy with the service even tho it took a couple of attempts to deliver it.”

Helpful Report

Posted 10 years ago

“Great sports wear for my goalkeeping son!”

Helpful Report

Posted 10 years ago

“I was thrilled with my Tribord full face snorkel mask and it came quickly enough for me to take it to Australia and snorkel on the Great Barrier Reef. No-one there had seen one and it caused quite a bit of interest and worked beautifully. I passed on details of how to acquire one to several people who approached me. Ordering was easy and the delivery and product were excellent. Perhaps I should mention that I am 76 years old. Thanks.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews