Delay Repay Genie Reviews

Name: Delay Repay Genie
Address: Unit 55, Waterhouse Business Centre, 2 Cromar Way, Essex
Rating: 4.61

4.6 Rating 367 Reviews

90 %

of reviewers recommend Delay Repay Genie

Company Reviews

Questions

Metrics

4.6

Based on 367 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01245 396 888

Email:

customer_services@delayrepaygenie.com

Location:

Unit 55, Waterhouse Business Centre, 2 Cromar Way
Essex
CM1 2QE

Write Your review

Tell us how Delay Repay Genie made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good app and very easy to use. Obviously the trains needs to continue to be rubbish to make it worthwhile financially.”

Helpful Report

Posted 5 years ago

“I just subscribed to the DIY option after a 28 day trial. So far every single claim I've manually made to SWR has been paid and this service pays for itself. If only I found out about it ten months ago.”

Helpful Report

Posted 5 years ago

“DRS is a great service and makes it very easy to claim for all those annoying delays to your daily commute. However, I am finding that after the £10 monthly fee I am only getting back slightly more than that each month, so about 65% of my refunded money has gone to pay for this service... DRS could maybe look at reducing their rates slightly?”

Helpful Report

Posted 5 years ago

“I find the service very easy to use. It saves me having to note down late train every time I'm on one. the auto claim service has even further benefited me. I'm a big fan”

Helpful Report

Posted 5 years ago

“Great tool”

Helpful Report

Posted 5 years ago

“It is now starting to get a little expensive and I have had some issues with the train companies as they have queried the way that claims are submitted. In some cases, claims have been duplicated and in others they are not submitted in order. This does look suspicious”

Helpful Report

Posted 5 years ago

“Excellent service on all levels. The good thing is you can call or e-mail and you’ll get a response straight away. The system overall works seamlessly.”

Helpful Report

Posted 5 years ago

“I used to let train delays go and never claim for them, but now it's easy to keep track of the times and the refunds I get do add up! Last month I managed to get about £60 refunded. Why should you pay full whack for a delayed service? DRS is really valuable if you are a commuter - highly recommend!”

Helpful Report

Posted 5 years ago

“Excellent and efficient service. I was more than keen to upgrade the subscription following my free trial”

Helpful Report

Posted 5 years ago

“Indispensable money-saving tool to combat the ridiculous train fares charged with the shabby service received by passengers.”

Helpful Report

Posted 5 years ago

“Very pleased with the quality of the customer service provided!”

Helpful Report

Posted 5 years ago

“Very good service.”

Helpful Report

Posted 5 years ago

“Delay Repay Sniper is a simple and honest way of recovering monies from train companies! I love it!!”

Helpful Report

Posted 5 years ago

“Money well spent. As a Southern Rail customer I get a lot of delayed or cancelled trains. Delay Repay Sniper is a brilliant service and completely removes the hassle of making claims.”

Helpful Report

Posted 5 years ago

“Simple to use. Terrific value. If you are a regular rail traveller, I would urge you to use DRS.”

Helpful Report

Posted 5 years ago

“Really usefull especially in situations where your priority is getting from A to B rather than working out exactly how delayed your train was.”

Helpful Report

Posted 5 years ago

“Does exactly what it says on the tin. Highly recommend.”

Helpful Report

Posted 5 years ago

“The easiest, most satisfying part of my daily commute is watching the slow but steady trickle of money deposited in my account by Southern and Thameslink via the simple 2 click Delay Repay process offered by Delay Repay Sniper - thanks for doing exactly what you say, exactly when it's needed - if only the train companies would copy your example.”

Helpful Report

Posted 5 years ago

“Still displaying two possible claims when only one can be selected. Multiple claims sent in one go and almost missed the deadline to claim. Not all delays are recorded as they actually occur leaving me to select other delayed trains to ensure delay is accounted for. Otherwise a great service and thank you for taking the pain away from a process I would never do myself. Andy”

Helpful Report

Posted 5 years ago

“This is a great service - I am recouping almost 50% of my ticket price, it is easy and given these trying times littel else to do with my commute is!”

Helpful Report

Posted 5 years ago

Delay Repay Genie is rated 4.6 based on 367 reviews