Delay Repay Genie Reviews

Name: Delay Repay Genie
Address: Unit 55, Waterhouse Business Centre, 2 Cromar Way, Essex
Rating: 4.61

4.6 Rating 367 Reviews

90 %

of reviewers recommend Delay Repay Genie

Company Reviews

Questions

Metrics

4.6

Based on 367 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01245 396 888

Email:

customer_services@delayrepaygenie.com

Location:

Unit 55, Waterhouse Business Centre, 2 Cromar Way
Essex
CM1 2QE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got Recommended the service”

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Posted 5 years ago

“Great idea i don't have the time to fill out the forms have lost so much money because I haven't done this . Signed up to Delay Repay Sniper and have had all my claims agreed by SWR . Wish I'd know about DRS earlier.”

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Posted 5 years ago

“Signed up the the more expensive automated claim service which works really well. Just click a button and the claim is raised. Really simple and quick and the delayrepaysniper team are really helpful whenever there is a query or problem. If the service were a little cheaper and there was a nice app for my phone I would give 5 stars.”

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Posted 5 years ago

“Delay Repay Sniper is fantastic! Whoever came up with thid idea is a genus! I have always delayed at least once a week. Having DRS emailing me tye next day with the delay is perfect. All i have to do is click one button and its done. Without DRS i would ever forgot to claim or not bother filling in the form. Thank you guys. Keep up the great work!!”

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Posted 5 years ago

“I recently upgraded to the Full Service. It’s a huge time saver and well worth the extra cost. I wish I’d started with it. The instant chat on the website is very helpful and efficient as well.”

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Posted 5 years ago

“Brilliant Service, very simple to use and good customer service when you need it. If your train route is troublesome, this is a must have service to make your train operator pay!”

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Posted 5 years ago

“This makes life so much easier than trying to remember which train I was delayed on”

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Posted 5 years ago

“Delay repay is a fantastic service it really takes the pain out of filling out long drawn out forms for compensation . Thanks DRS”

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Posted 5 years ago

“Still haven't received a bean despite making several claims since February and paying premium service!”

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Posted 5 years ago

“be careful if you don't claim every 28 days, you lose the ability to claim. So if you're busy its tough, and they still take your money......thats nice isn't it.”

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Posted 5 years ago

“Have recently joined Delay Repay Sniper on recommendation of a friend. I find it so easy navigate and make a claim. I’m not bombarded with emails. I used to have to make a note of the train delays and them spend time putting them all through on Southern Websitr. Now I just have a few clicks and it’s done.”

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Posted 5 years ago

“Amazing - this has saved me so much time in claiming for delayed travel where I commute daily to London. I can’t recommend highly enough.”

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Posted 5 years ago

“Very up to date and very good at letting me know when trains are nor running.”

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Posted 5 years ago

“A fantastic app that makes claiming your compensation so easy. They email when you have been delayed and you click one button to put in a claim. So simple.”

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Posted 5 years ago

“Pays for itself for a year with the first claim for me.”

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Posted 5 years ago

“Very good idea. Works a treat. My one suggestion would be to include missed connections. As my journey from londom to manningtree connects from Manningtree to Harwich and thats where the majority of my delays lie. Would be great to see that included.”

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Posted 5 years ago

“This takes the hassle out of managing train delays which if you're a southern rail or Thameslink passenger are a daily occurrence. I never used to claim and I really should have but I just adopted the very British attitude of ”oh well” now when every the trains are cancelled or delayed I don't have to record it and remember to claim - DRS help make it easier”

Helpful Report

Posted 5 years ago

“Delay repay sniper is essential for anyone unhappy with the train service they use every day. We must collectively make the lousy train companies pay for their poor performance. Complaints are simply ignored the only thing they care about is profit. Now I tried to claim for every late train myself and it can be done if you are very well organised and keep notes. But let's be honest it is easy to key things slide. With delay repay sniper you get an email with all the delays during your commute window. Just click on the one you travelled on and one further click and they claim for you. It is that easy it takes 30 seconds per day no more. Sign up today and if enough of us do it will actually be cheaper for them to run the service better.”

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Posted 5 years ago

“I have been a full paying member for 2 years now and have been extremely happy with the service offered by DRS. As with any technology, there will naturally sometimes be challenges and DRS has not been the exception. They have however absolutely always been extremely responsive with their support and willingness to resolve any technical issues that have arisen. Their programmers also seem just as keen and have been extremely quick with implementing new changes or meeting customer requests. A big 10 out of 10 from me for a great team!”

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Posted 5 years ago

“I too had an initial 5 star rating for DRS, but having my train cancelled 5 times in a 2 week period in July, DRS did not notify any of them, so the true value was shown. Emailed the helpline and they had no record of cancellations but would look into it...........still waiting. There is no need to use DRS as www.recenttraintimes.co.uk provides ALL the identical information & more (cancellations, % time late etc) for FREE and it's almost LIVE. I cancelled my Paypal future payment & this automatically cancelled my DRS subscription immediately, but it still had a month to run. DRS did honour this & reinstated as they agreed that I had not actually cancelled the DRS subscription itself. DRS is a service that you can carry out for yourself for free.”

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Posted 5 years ago

Delay Repay Genie is rated 4.6 based on 367 reviews