Delay Repay Genie Reviews

Name: Delay Repay Genie
Address: Unit 55, Waterhouse Business Centre, 2 Cromar Way, Essex
Rating: 4.61

4.6 Rating 367 Reviews

90 %

of reviewers recommend Delay Repay Genie

Company Reviews

Questions

Metrics

4.6

Based on 367 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01245 396 888

Email:

customer_services@delayrepaygenie.com

Location:

Unit 55, Waterhouse Business Centre, 2 Cromar Way
Essex
CM1 2QE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic. A must-have tool in the ongoing war against the tyrannical train companies!”

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Posted 5 years ago

“Great service. So easy to use and well worth the money”

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Posted 5 years ago

“Everyone should use this.”

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Posted 5 years ago

“Brilliant, straightforward service. Well worth the subscription.”

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Posted 5 years ago

“I have been getting over £100 per month in vouchers through Delay Repay Sniper to use against my next monthly railcard, although it takes quite a while to wait for these to be put through when buying my new ticket - typical rail company inefficiency! DRS is well worth it. I highly recommend using the service.”

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Posted 5 years ago

“Really useful tool, stopped me having to write down all of the delays which since the timetable change in May has been many.”

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Posted 5 years ago

“It allows me to keep track of the train delays, as often when using Southern and Thameslink trains for my commute you get too angry to remember exact times, and be able to correctly claim compensation. It is nice to have a company in the train industry that provides a decent service.”

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Posted 5 years ago

“It's a very good way of keeping on top of the delay repayments for our endlessly rubbish train service we have to put up with. Could be improved with an App for mobile phone use...”

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Posted 5 years ago

“Ok... Good for the info. Would suggest only paying for the £3/4 standard version as the auto claim takes them a month to action before it's even sent to the TOC. Better off doing yourself for speed”

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Posted 5 years ago

“DRS is a great way to reclaim back the compensation I am owed from the train operators. Quick and straight forward. Couple of clicks and it’s done. Customer Service is excellent and would recommend DRS to any train commuter!”

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Posted 5 years ago

“Saved me hours of time wasting on recenttraintimes and then the pain of filling in countless delay repay applications. With the level of service thameslink/southern are currently providing it'll pay for itself in 1 day!”

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Posted 5 years ago

“I use the basic service and generally it works fine. However, recently the data to check trains on 'find trains' has been missing for whole chunks of routes. When I have emailed for assistance, I either got flobbed off with lies or completely ignored. Therefore, make your applications timely and be aware that 'support' is pretty poor when things don't get well.”

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Posted 5 years ago

“Helps me claim. Works.”

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Posted 5 years ago

“I've been using DRS for over 4 years and have had hundreds if not thousands of £s in compensation over that time. Now if only DRS could do something about my grey hairs and stress lines caused by travelling on Southern Rail I'd be *really* impressed!”

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Posted 5 years ago

“This is a great product. If you want to have the information you need to claiming for your delays it is accurate and free. Personally I have paid the premium price to have DRS do the claims for me with a single click from me. £10 a month may seem expensive but I claim more than this from SWT almost every month. Also the more claims they get the more incentive they have to improve the service. Thank you DRS. You provide and great service.”

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Posted 5 years ago

“Great at spotting those past delays, though need to remember to claim as paying the subscription fee. Found another site Late Rail (laterail.co.uk) which shows same info but free! so will use this after free month ends with DRS.”

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Posted 5 years ago

“As a regular commuter this site save's so much time, especially when you consider the palava involved to claim for a 15 minutes delay.”

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Posted 5 years ago

“Easy and logical to use. However will need to evolve with change to ticketing options and not sure why it does not claim on strike days or make it easy for customers to. Still should be an option to pay as percentage of amount claimed.”

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Posted 5 years ago

“If your train line compensates for 15 minute delays, this is a no brainer. It avoids having to keep exact records of train journeys which are demanded if you are to be compensated. The money is paid directly into your bank....easy.”

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Posted 5 years ago

“Easy to use with all the info you need in one place and great support too. Recommended :)”

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Posted 5 years ago

Delay Repay Genie is rated 4.6 based on 367 reviews