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Dell Reviews

1.2 Rating 1,023 Reviews

3 %

of reviewers recommend Dell

Company Reviews

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Dell 1 star review on 22nd January 2024

Dell 1 star review on 6th December 2022

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Dell 1 star review on 6th December 2022

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Dell 1 star review on 6th December 2022

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Dell 1 star review on 6th December 2022

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Dell 1 star review on 6th December 2022

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Dell 1 star review on 21st November 2022

54

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Asking paid service to see software issue for new ordered Laptop Dell has proven again that its worst customer care company. Its first month of using new laptop and my C drive is full without any reason. After doing some hardware tests with remote access of Dell, The agent asked to pay for software check of this new ordered laptop. This is really a Biggest Scam company of this 21st Century. To all future users! Stay away from this garbage service company. Software Repair Online Referral Service Tag JRY66R3 Service Request Number *******063 As your issue is software-related, the fastest way to get help is with our online Software Repair service. With it, you will be able to schedule a one-on-one support session with a Dell certified expert for $129 with a no-fix-no-fee guarantee. Please visit our online store and follow the instructions to get started today!”

Posted 1 year ago

“Dell customer care was pathetic. They just waste peoples time. Contact them if you have waste time and energy to waste with such useless and uninformed people. Really bad experience. I had high expectations from Dell but such customer care executives damaged your reputation. Terribly bad.”

Posted 1 year ago

“This is how Dell breaks your computers to claim an accidental break to refuse the warranty falsely! I have returned the non-accidental broken laptop to Dell. I refused it to be fixed but complained about the low-quality products and support services. Although I refused any repair, two days later, Dell emailed me the following video indicating my computer was broken accidentally! Since I refused any repair, there was no need for any repair or videotape it! However, Dell is a FRAUD AND CORRUPTED CORPORATION, since I complained about their products and services, Dell broke the computer, video taped it, and emailed me back for harassment in return for my complaints!”

Posted 1 year ago

“Would put 0 stars if I could. If your laptop has any sort of problem, expect dell to do absolutely nothing about it, even if you pay for their expensive warranty. The technicians sound like they are reading a script off and have absolutely zero problem solving skills. This should totally not be allowed, and this company has probably the most useless service I have ever seen.”

Posted 1 year ago

“Dell and Alienware computers are junk! They break immediately, and the Dell Corporate support services are awful. I ended up communicating with the corporation, I was screamed at, lied and falsely blamed for requesting my service! STAY AWAY FROM DELL!”

Posted 1 year ago

“I purchased a large TV, and extended warranty from Dell. The TV broke, I spent over 6 hours being transferred by Dell, and got no results. They gave me phone numbers that didn't exist, didn't have service in my area, were trying to get me to buy junk, and at one point charged me $4.95 for the call. This is the worst service ever.”

Posted 1 year ago

“My Dell Inspiron laptop recently developed a hardwell problem. I contacted Dell support for assistance, and they resolved the issue but created a new one. The system has become so slow that I can no longer use it.”

Posted 1 year ago

“So I bought two new expensive dell pcs one for me one for my boss. His worked fine and mine was DOA and would not boot up. Spent many hours with dell support trying to get it to boot and they ultimately could not help and had a technician dispatched. Hiccups with that too but he arrived with memory and a motherboard. he put the memory in and got it to boot and left and wished me good luck. Used the pc for a little less than a week and then it started acting buggy. Memory errors, couldn’t save, couldn’t move files odd things abound. I used our IT firm to try and fix it but over time it wasn’t fixed. Contacted my rep and explained my dilemma and they wanted me to go through their Support. I did not want to as I have no free time at work and the Pc was a true lemon and DOA. I ask for an exception and an RMA. I’m told no let me have someone call you. Another person calls and tells me if they were to replace my pc they would be a not for profit and they do not do that. Flabbergasting to say the least that they can sell DOA pcs and never have to replace them. I end the call email my rep to delete our account and I’ll buy pcs elsewhere. Dell is dead to me.”

Posted 1 year ago

“bad service, have problems returning unpack ink cat.”

Posted 1 year ago

“PEICE OF JUNK HATE IT ITS SLOW ITS RUDE ITS STUPID YALL SUCK”

Posted 1 year ago

“I have had this laptop for a year and a 1/2. For a year and a 1/2 it has been basically a piece of junk that doesn't work. It has crashed in the middle of simple videos and last time in the middle of a meeting with my client. I have made probably 50 phone calls, had people out to my house, have been made promises that have not been kept, and I still cannot use my computer because it blue screens of death every time it's turned on now. I bought the ProSupport with my Vostro. I am not exactly getting ProSupport. Promises to call me back are not kept, and the promise to look into an exchange has never been followed through. WTF has happened to Dell?? Such incompetence. Such uncaring attitude toward the consumer.”

Posted 1 year ago

“Dell's technical service is worthless now. It was good 4 years ago. My computer crashed and 5 differen't techs didn't solve all the problems that came with the crash. One got all the problems fixed and then clicked on the button to upload Windows 11 which I don't want and I can't get it to stop trying to upload to my computer and my 4 year service contract has run out while the techs refused to connect me with someone who knew what they were doing.”

Posted 1 year ago

“I have had my Dell two-in-one for six months and have repeated issues with it refusing to charge and power on. Finally got support to agree to look at it, they said they would be coming to me, so I took half a day off of work to be home during the appointment window. They never showed and have been unreachable at all the different phone numbers and email addresses they told me to use to contact them about my specific ticket number...useless. What a wasted day. I can't even work remotely, BECAUSE MY DEVICE IS FAULTY.”

Posted 1 year ago

“I am a loyal Dell customer and all my laptops used to be from Dell until the moment, I had at least 5 laptops bought from my account. My last experience was awful! And from there I wouldn’t buy any Dell products at all and I don’t recommend any to do so! Customer support is below the zero! I wonder how could a valued company such Dell has this customer support system! Since I bought my Alienware Dell early January 2022 it wasn’t running well until around end of May 2022 I started to get an error msg when I turned it on at bios stating fan failure! I contacted the support, they told me to blow air on the fan at it might be dirty and try to run it and see how it goes, I tried that and it didn’t work! Contacted them back and then they sent me an exe file to update the bios! And it is a mechanical failure! I did that and it didn’t work. I am a busy person work in a hospital and have to check my things at home so that was all happening when I am in need to use my heavy duty laptop and sadly I can’t! I contacted the support for the third time and they told me they are going to request a fan and it would take time since everything is on back orders and they will schedule a technician to come and fix it. I waited around another week until I got the confirmation that the technician is coming on that specific day and if I can’t it would be rescheduled. I took a PTO from my work as I don’t want to be late in getting it fixed and I am in need to use it! The time frame was 1 pm to 5 pm, so I was waiting since morning until 5:30 pm and no body called or showed up! I checked my email and there was nothing for this regard as well! I sent an sms to the technician to check what’s going on! He called me and said that he is busy and can’t come! I told him, don’t you have a schedule with me? He answered that he will come in the next morning! I explained to him that I can’t as I work I. A hospital and it is very challenging to take off days, he laughed and said that he doesn’t care where I work at, and he got my part, so it is either I reschedule or no one else would be able to come as the part will remain with him! “I was shocked by his attitude and reported it”! I forget to mention that I had bought Dell live support along to my Alienware where this repair should be covered. The support was contacted again and they told me that they are going to send me a box with a FedEX return label, so I can send them the laptop and they will repair it and return it back. At this point I was really tired from all that and did this as a last revolution option and was hoping that my problem will be solved… So after like 5 days of shipping it, I got a call from a technician and he stayed that the motherboard is damaged and they can’t cover it and I have to pay $370 plus tax and if not they won’t be able to fix the fan and it will be returned! I was at my work and got shocked and nervous that after all that I am getting this answer!!! I asked him to speak with a supervisor and he kept repeating the same thing he told me like if he has it written down! After a week, another technician called me and mentioned the same thing! He offered a discount this time! I told him I am not supposed to cover anything and it is not my fault! The laptop didn’t fall and I didn’t open it to have any motherboard damage! I even have my office room where no body enter it. And I am a very light user to have an Alienware laptop have a motherboard damage in its very early months of usage! I asked this technician to escalate it to a supervisor as I am a loyal Dell customer and it is not my fault! A supervisor called me and nothing changed! He escalated it to a sale manager and nothing happened l, it is like they are in the same room and they all have the same words! They don’t care about Dell, Dell loyal customers, and they blame the used for any system failure! Even the manager told me that your body might get sick or die without a reason, a Dell Alienware laptop could have this as well even without any specific reason! I swear that he told me that! And the only options he offered, either to pay or your laptop will be returned as is un-repaired. I told him that this would be my last product I get from Dell and I wouldn’t recommend Dell again, he didn’t care for all that! My call was with the Dell manager on August 9th 2022 at 4:35 pm EST I have all the names and records. I wouldn’t recommend Dell at all, customer service and satisfaction come 1st! P.S: all my laptops/desktops and products I bought from Dell were brand new, not used, and it is the 1st time in life and had to ask for a survive from Dell! Technicians, the supervisor and the manager were all aware about how I suffered and no one cared or offered anything to satisfy me! This is an experience with Dell USA”

Posted 1 year ago

“THIS IS A 0 STAR REVIEW ! I am advising everyone interesting in buying the Alienware Aurora R11 desktop !DO NOT BUY IT! I bought one for myself a while ago and got everything I was suppose to have to be able to play the games I wanted, when I wanted and for as long as I wanted. Unfortunately, I kept having the same issue over and over again. It started couple of months after purchase, the signal from the desktop to my monitor would be lost and my monitor would go onto sleep mode. I checked the monitor and the cables and they where not the issue. An engineer came to fix the computer by replacing the graphic card, it fixed the issue but after a couple of hours gaming (about 90 hours total) I got the same issue, Dell sent an other engineer to replace my graphic card and motherboard. The computer worked again but after more gaming hours broke once more with the exact same symptoms, and this time my graphic card, motherboard and cooling system was replaced.”

Posted 1 year ago

“! THIS IS A 0 STAR REVIEW ! I am advising everyone interesting in buying the Alienware Aurora R11 desktop !DO NOT BUY IT! I bought one for myself a while ago and got everything I was suppose to have to be able to play the games I wanted, when I wanted and for as long as I wanted. Unfortunately, I kept having the same issue over and over again. It started couple of months after purchase, the signal from the desktop to my monitor would be lost and my monitor would go onto sleep mode. I checked the monitor and the cables and they where not the issue. An engineer came to fix the computer by replacing the graphic card, it fixed the issue but after a couple of hours gaming (about 90 hours total) I got the same issue, Dell sent an other engineer to replace my graphic card and motherboard. The computer worked again but after more gaming hours broke once more with the exact same symptoms, and this time my graphic card, motherboard and cooling system was replaced. The fourth time it broke, Dell took my computer to their warehouse to get it checked and fixed, they told me the process would take up to 12 days. On the 13th of July my computer was collected, on the 15th (so 2 days later) my computer was sent back to my address without having been sent to the Dell warehouse and the delivery guy said, "I am here for a collection" me being all confused, I managed to understand that DPD got the return delivery confused so I sent them on their way with the confirmation that they would send the package to the warehouse. I gave it a week, but as I didn't have any sign of life from Dell, I decided to contact the Dell repair team (so on the 22nd of July) to ask an update on my computer and I was told that the item was not received and considered lost. I became frustrated and asked to arrange to get a full refund so that I could buy somewhere else because I that point, I just felt like I was done with how Dell has been treating me like garbage with a wallet. Dell dragged the process for so long saying they needed to "Investigate" that they finally found my computer and contacted me on the 26th of July to tell me that they where starting the repairs. Dell sent me back my computer yesterday (so the 30th of July, so 17 days after I gave my computer way) UNFIXED. I repeat: MY COMPUTER WENT TO THE DELL WAREHOUSE AND IT GOT BACK TO ME WITHOUT BEING FIXED !!!!!!!!!!!!! As it is a weekend, I have to wait until "business hours" to contact Dell and this time I want nothing less than Dell to take back their HORIBLE PRODUCT and to give me a FULL REFUND for the computer and the extended warranty. I WILL NEVER BUY A DELL PRODUCT AGAIN because it feels like Dell just treat their clients as wallets and just don't care about you once you buy their product. In short: I rate their product : 0 STAR After purchase customer care: 0 STAR ( I am not including Shaheda from the technical support team who was a nice, refreshing, sweet and delightful person and did her best to help me out) I rate the repair team from the warehouse: 0 STAR And I rate Dell: 0 STAR overall !”

Posted 1 year ago

“I've had Dell laptops before, mainly because its pushed through the company I work for as the main provider. They have never been great, but the latest one (a Dell XPS 17) is appalling. Battery rundown in reviews is quoted at anything from 7 to 12 hours, but in practice I am getting 3 hours with light use. Support is appalling, bordering on insulting, and one support agent telling me I should only expect 1.5 to 4 hours from a laptop battery! The strange thing is that the laptop gets some cracking reviews, which makes me wonder if these reviews are being bought, because if you look into the comments section you see a lot of users experiencing the same issues I am. I had to ask the question about 4 times before I got them to answer that I was entitled to return for refund, but they seem more keen on offering a refund than fixing the problem that they have wasted a month of my time on with pointless checks and bios updates that were never going to make any difference.”

Posted 1 year ago

“Inspiron is the worst computer I've ever had. It overheats non stop and the touchpad stops working after a few minutes of use and I cant use the laptop without a portable mouse”

Posted 1 year ago

“I bought a Dell Inspiron 2in1 7506 laptop in January of 2021. It has had nothing but issues. For starters, the computer had difficulty connecting to the internet. It also had issues with audio as I always had to uninstall and reinstall the audio hardware for the headphones to work. Those issues did go away after a few months, but then all of the sudden in June of 2022, the computer wouldn't turn on. It was stuck on the Dell screen. I read on their website that you could fix this by removing the battery and holding the power button for 20 seconds before reinstalling it. I tried to do that, but the screws are stripped and cannot be removed (do not even bother trying it if you are still reading this review). I decided to send it in to Dell for repairs. It was an easy enough process and eventually I was told that the motherboard needed to be replaced. I gave them the go ahead and they sent it back. Well, it worked for 1 whole day and now I can't even get the computer to turn on at all. So $300 for it to work one day :(. I'll try to call customer service, but I feel like this is just going to be a waste of my time. I guess I'll buy a new computer from another company.”

Posted 1 year ago

“Will NEVER AGAIN buy a Dell product even though I've had many over the years. My new Dell 7506 2n1 laptop was received in Aug 2021. I started having problems in April 2022. A brief summary of the tech support history is as follows: - Sent my computer back to Dell in April (even though I had purchased onsite service). They replaced the hard drive. - Problems continued. Sent my computer back to Dell. They replaced the motherboard and the fan. - Problems continued. Requested onsite service. Dell sent the parts to a local company who came out and replaced the motherboard and fan. (Yes, the same motherboard and fan they had just replaced about two weeks earlier.) - Problems continued. They asked me to send it back to Dell. I said that I wanted onsite service since that is what I had purchased. I was told that I would have to wait a month for onsite service. - They said my warranty expires Aug 20 and I will have to pay for service after that date. - They said they would send me a refurbished computer. However, they have not adequately addressed (or even discussed) my concerns about this plan. Haven't even told me exactly what they intended to send. And I feel I'm being pressured to accept this regardless of my concerns. I contacted both Sales and Customer Care about my complaints. Was told they don't accept complaints about tech support, and I would need to call tech support directly. I also asked about a disability accommodation request (hearing impaired) and was told they didn't do that, and I would have to contact tech support directly WORST SUPPORT EVER. NOTE: In the questions below, it asks how I've communicated with the company and allows me to choose one option. I have communicated with them via live chat, email, and telephone. I tried to work with them.”

Posted 1 year ago

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Dell is rated 1.2 based on 1,023 reviews