Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.19

1.2 Rating 1,079 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was lied to by sales. I was lied to when trying to buy what was missing. Dell customer service was horrible. I will never buy another Dell computer.”

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Posted 5 years ago

“I want to start with saying my first Dell purchase in 2008 was amazing! I cannot say enough good things about the computer, purchase and support. My computer was at the end of it's life. I had such great support with my initial purchase, I decided to purchase another Dell. I needed a laptop for home use. I worked with Sales Support to identify a product. Support suggested the G7 Gaming computer. I ordered a 17", I received a 15". Because, it was critical to get a computer up and running, I called and was/am supposed to get a $100.00 credit for the error. I loaded my programs. Purchased by me. As I was using the computer I noticed I could not see the keyboard due to the back light color. Simple fix, nope. After roughly 8 hours or ore of tech support and personal troubleshooting I found out the G7 7590 has different keyboard back lighting options, which were never mentioned. Using the Alienware option noted on You-Tube to fix the problem is not usable. I now have to return the computer and start over. I am guessing it won't be a Dell. Customer service and sales support are horrible. Tech support tried, but no solution. You cannot get ahold of corporate, you are bounced to their off shore location with no resolution. I don't know why a company that was once a well respected company wants to let go of an excellent product platform. Maybe someone from corporate will comment on this question?”

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Posted 5 years ago

“I spent almost $2,000 on an XPS desktop. I had the impression that Dell had improved over the years. THEY HAVE NOT. The computer has been nothing but trouble. First it had to be returned for repair because it would no longer boot up. I live in Mexico so I was without it for 3 months while it was being repaired in the US. Then the Bluetooth and sound systems completely went out. I will NEVER buy another Dell Product. To boot, their Technical Assistant phone line is closed on week-ends. Really? Unbelievable.”

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Posted 6 years ago

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Posted 6 years ago

“Dell inspiron laptop purchased Feb. 2019. Feb. 2020 (2 days before warranty was up) motherboard fried. No spills, no dropping, no power surge, worked one day, did not the next. Repair takes over 2 weeks. No machine for 2 weeks. May 13, 2020 stuck on "preparing auto repair" screen. Try to get dell support and am told no longer under warranty, nothing they can do. They send self diagnostic video instead. Will never buy a Dell product again.”

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Posted 6 years ago

“There is no communication from Dell order support. I ordered my laptop for my son and it says it was shipped which was a lie and Fedex never received the package to mail. Total liars. I filed so many request for order status and I would get an email that someone would contact me and they didn't. WORSE WORSE customer service for such a large company.”

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Posted 6 years ago

“I ordered a Dell XPS8930. It lasted a week. Called tech support and after trying a few things, they sent me a Fedex box to return the computer. The label on the box was to Naperville, IL. Turns out this isn't their repair center which is in Houston, TX. So Fedex is now shipping the computer to Houston, but no longer overnight. Instead of having the computer at the repair center overnight, it is now going to take 6 more days to arrive. This all because the foreign help center representative didn't know his job and gave me the wrong address. As everyone else has said this is lousy customer service. Hopefully the repair center is better, but they are about impossible to contact. You would think that Dell would want to respond to these reviews, but that I guess is just more of the problem.”

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Posted 6 years ago

“Dell customer service is the absolute worst customer service on the planet. They purposely make the customer service experience excessively complex and, ultimaty, have no interest in resolving your issues.”

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Posted 6 years ago

“I bought Dell Inspiron 7490 on 17.04.2020 Terrible experience,they had a issue with the Blue screen error ,for so long time ,and they still didn't fix that particular problem,in short ,laptop is going to sleep whit the lid closed,and he never won't wake up ,after that you have to reeboot system. And you going to ask me ,how I get done that ,from Dell side? and there is ridiculous ,was answer like that Base on the response of the system for all troubleshooting steps done, The hardware component still works fine and the issue possible related to a software, If you will perform operating installation we can identify if the hardware is faulty. Why exactly should I have to go through the effort of doing this for a laptop I spent thousands of pounds for? Not buying Dell anymore,never !!!!”

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Posted 6 years ago

“I was about to purchase a Dell desktop online, but I had a few questions about something first before I made the actual purchase. The customer service was horrible! The man on the other end kept sighing like I was bothering him. I immediately took my purchase out of my cart.”

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Posted 6 years ago

“Made an order and was not told it was not in stock and I would have to wait MONTHS until AFTER they have your money. Not a company I would deal with.”

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Posted 6 years ago

“For over 30 years I have built my PC's. I didn't feel like doing the reach and building, I should have. I bought a Dell Alienware R8 for $2300. I wouldn't recommend them. Alienware has serious issues with their updates. Multiples times they have failed, this time cost me a complete reload of the OS. I reached out to support Dell/Alienware and they were closed. Their hours are Monday to Friday 7am to 11pm CST. After that you are screwed. I tired reaching out to them on their support page and was told my support had expired, it hadn't it was extended. Steer clear of this company, they will let you down when you need them.”

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Posted 6 years ago

“Customer service is terrible. All they want is your credit card to fix a computer that is only14 months old. They wont try to look at it remotely to give you an estimate of cost to fix. This computer has not been used by kids, has been sitting on a desk. It's not moved in and out of a car. I feel like they don't care that this is a substandard product. Maybe that's why they make them that way so they can take your money again when you need to fix them. I have had many older, much less expensive brands of laptops that have lasted far longer than this Dell. Never again will I buy a Dell”

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Posted 6 years ago

“Based on my experience with Dell, I could not recommend the purchase of one their computers. My Dell PCs (desktop and laptop) are high-end Inspiron versions. One is two years beyond its warranty period, the other is over two months beyond. About two months ago, both adopted a peculiar deficit that exists to this day: you must restart the computers following start-up, else they will not perform normally in two respects. They refuse to load apps, like a VPN and though they will connect to the Internet, they will not open most pages. At first, I thought the infirmities were owed to the VPN, but their tech-help convinced me otherwise. Then I turned to Norton, my Internet protection company. But their technicians and their scanning tools indicated that though my PCs had a few bad files, once those were removed, the Dell PCs continued their bad behavior. Microsoft, my next approach, stated that the problems were hardware related. At this point, realize that I had spent literally hours with engineers taking control of my computers, doing their thing. Dell was my last resort. That’s so because, as previously noted, the PCs were beyond their warranty date. So, I paid $105 for someone from Dell to call me and resolve the issues on one of the computers. And this brings me to the reason I could never recommend Dell computers. No one ever called. Not only that, following almost an entire day’s attempt to learn why, and whether or when I might expect a call, I came up with this: Chat session folks said it was beyond their “expertise,” and referred me to email. Email responses were that such information was beyond their “expertise,” and referred me to a phone number. The robotic voice at the other end of the phone number failed to understand my problem and referred me to Chat and email. Enough! I contacted my credit card company and placed a challenge on the money I had authorized for Dell’s “service.” One thing I did learn from Chat, email responses, and the robotic voice is that “Dell prides itself on its excellent service.””

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Posted 6 years ago

“let me start, I have excellent credit. I would never purchase another thing from Dell. I pay an amount of $70 a month, and $50 goes to interest. If I continue to pay this, It will take me 5 years to pay it off. I was unaware of this, because the first year is "interest free" after the year is up, they back charge you for everything.”

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Posted 6 years ago

“I recieved an alienware R2 the 14th, turn it on try to set it up...Blue screen. Try to install updates blue screen. I ordered ms home and student they install 365. I kept getting blue screen. So I did a diagnostic test since dell person didn't fix the problem as they told me it was just a driver issue and they felt it was resolved. The day after go to play minecraft to test games work..blue screen. So IT friend got me to run diagnostic on new laptop turns out my computer was built with faulty memory. So in order to fix memory i have to replace the entire motherboard as they thought it was a good idea to attach memory to the motherboard. I am disappointed with the service. I'm paying 3500 for a laptop I cant even use til i get the replacement part. They didnt offer any type of small refund for there error. I was even told computer came off the production line yet they didnt bother to check to make sure the laptop was in stable conditions”

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Posted 6 years ago

“Ordered two monitors two weeks ago and was not notified until the day before the expected delivery date that there would be another six week delay in my order. Unprofessional to the highest degree...”

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Posted 6 years ago

“Computer didn't have MS Office installed. Dell tech (Floyd T.) couldn't fix it, couldn't explain it and couldn't care less. Have bought several but that will be my last.”

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Posted 6 years ago

“Lousy customer service by Indians in New Delhi who barely speak English. My 8 year old grandchild would do a better job.”

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Posted 6 years ago

“My Dell laptop computer was my lifeline here in NYC during this terrible time. Unfortunately, the hard drive on my laptop became defective on March 31st, 2020. Tech support sent the return dispatch box to me at the wrong address, but the FedEx driver telephoned me, I told him the correct address, and I received it. I returned the computer, and sent Dell technical support an email on March 31, 2020 telling them that the address was wrong. There was a delay to receive parts. The parts were received on 4/8/20. It was repaired the same day. It was returned on 4/8 and supposed to be delivered FedEx on 4/9. FedEx did not attempt delivery on 4/9 for some unknown reason. It sat in their warehouse in Jamaica, Queens, NY until 4/10/20 (Friday). On Friday, FedEx would not deliver because the address was incorrect and I was told only Dell could change it. I called Mr. Sharma at 430pm EST Friday to ask him to contact FedEx customer service immediately so I could have the computer the next day. He insisted my address was 8042 230 Street (a nonexistent address), and refused to contact FedEx, as did his supervisor, Mr. Haresh. Instead Mr Sharma and Mr. Haresh sent my computer back to Dell in Houston. Mr. Burroughs then emailed me, and said he was shipping my computer back (no apology nothing for the aggravation). I think at least an apology was due. I enclose his emails to me. This was extremely aggravating. I understand that mistakes occur, but sending the machine to Houston so I had to wait another week is beyond the pale. This is not the first time I have had terrible customer support from these types of persons. This type of technical support mitigates against further purchases from Dell.”

Helpful Report

Posted 6 years ago

Dell is rated 1.2 based on 1,079 reviews