“Been waiting since 13 October 2019 for a set of bilstein b6 shocks for my BMW F10 525d just received yet another delay for my purchase saying won't be in stock till 28th February 2020 absolutely ridiculous can't believe they have only one supplier for this product”
“After sales service is shocking. No response to calls and emails and keeps claiming photos of defective product was lost even though I had confirmation of receipt of first email. Took almost 8 weeks to finally get a response and now I have to wait for another 4 weeks to have seats repaired. Promised call back from manager but needless to say I am still waiting for that too.”
“Some ordered items were not in stock. Then asked for them to release my order without out of stock item. Was informed (after they took my money) that they do not deliver to hotels - I always get deliveries to this hotel from Amazon and others without a problem. Asked them to cancel the order and was informed that funds would be released as they only place a hold on my card. This is complete rubbish as funds had been taken from my account. I am now in a battle to get my GBP800 back from them. Avoid these guys at all costs.”
“Advertise items in stock that were not. Didn't advise there were not available. when I rang I was told three months so I cancelled but they still show my order pending. three phone calls later and still not sure its cancelled. stay well clear.”
“Stay away if you can find an alternative.. I ordered something that was "available for immediate delivery" and I also paid for the fastest and most expensive delivery method.. that was a week ago and several emails later. Complete radio silence.. I feel scammed.. stay away I say..”
“Customer service is diabolical. Purchased an order from them after website saying it was in stock only to receive an email saying they would be two months away. The next night, another email stating it would be an additional month. No reply’s to my emails and when I called them they had received my emails but never acted upon returning with more information. Won’t be sending any money their way again.”
“The item I paid for was not in stock, however this was not communicated to me. I only found out when I called over 1 week later to be told it would be in stock the following week. Another week went by and the item still hadn’t been despatched and no one had let me know. No response to my emails. I called again to be told it still wasn’t in stock, so I cancelled my order. Extremely POOR comms and over 2 weeks of my time wasted. Definitely my first and LAST order.
Terrible customer service and will be recommending others to shop elsewhere.”
“As a consequence of their faulty website incorrect part supplied. Returned but still waiting for a refund after 1 month. Trading standards/Small claims court seems to be the only remedy. E-mails never answered and fobbed off by customer support. This firm is the pits and should be avoided like the plague.”
“Ordered parts and paid express delivery, then told parts not I stock via email and won’t arrive until at least a month later. Happy to take money though. Complained to customer services, no reply. It seems as well they are not interested in improving their reviews and what is the point of customer services if they don’t reply. Very poor”
“Ordered tyres for Saturday delivery,was assured they would arrive -they didn’t so had to be returned and I never got a refund for delivery simply not good enough paying for a service you do not receive.”
“I returned a tyre as faulty. They say it's damaged and promissed to look into resolving it. They didn't. I called many times. They promissed to call back. They didn't.
Don't expect help if things go wrong.
Really bad service.”
“Do no use this company, when something goes wrong with a product they will do anything they can to avoid helping you with a replacement or refund. Disgraceful treatment of customers.”
“Avoid this company paid 220 quid for some broken headlights dealt with the customer service team to try have them replaced made to feel stupid and cause great amount of stress would not use in future. Took 3 weeks for them to bodge job a repair and send same lights back out to me not refunded or replaced”
“Ordered an OMP Backpack in August, (a backpack, not a special-fit item). Here we are in November and they cannot deliver product ! I receive an automated monthly email that says we will have your product in our stocks in one more month. The backpacks are all over the web. I could order 10 and send the other 9 to demon twerps but somehow they can't source one ?? Money scam .. shop elsewhere !”
