“Demon Tweeks put items on EBAY that they don't have in stock, purchased 3 sets of wheels, paid for them, corresponded on email about for what car, they would enclose fitting kits etc, told me they would be posted the next day, chased when delivery date nearly expired to be emailed back "sorry we don't have your wheels available, we have cancelled the transactions I made with them x 3 (3 sets of wheels) and given you a refund. Apparently they only had 1 set but went on to sell 5 sets, I purchased them first but the person who purchased 2nd received the only set. shocking way to run a business, escalated to get a reasonable outcome...was offered to buy this very similar set for almost 2x the price I paid for the original set. makes you wonder if they do it on purpose or are just shockingly incompetent and don't care about customers. it happened previously to me over a year ago with tyres and I said then I would never buy again...stupid me. I escalated to a Manager who offered me a very unacceptable compromise so have escalated to the MD now to see if he cares about customers and customer service and satisfaction. if he Fixes this for me then I will write back here
I was paying over £1350 for items from them and got treated like this, I have purchased tyres to go on the wheels from other "reliable suppliers" that I can not now use because of their size etc so they have inconvenienced me beyond belief in Stress, money, time and waiting around.”
“Advertised stock then said they couldn’t get it , gave a price for £6 plus vat fitting service then increase it to £20 on the day , applauding service avoid”
“They wont deliver to your work address only to the card registered address which I annoying as people go to work during the week, then they say we can do a Saturday delivery which would be good, except they don't do a Saturday delivery its just to make the sale complete and screw the customers. and then youll have to go to the Post office delivery depot to pick the my goods which is going to be miles away, wont be using this company and shall ensure any one on my bike groups don't either.”
“A complete disgrace. A set of tyres were never delivered. I was accused of recieving the order..and hadnt,by Ross there sales guy. Never ever use this company. They take the p.”
“ordered an engine heater for my car in Sweden. When I got there and opened it they had sent me the wrong voltage (110v). Then later I got an email warning "We have been made aware that there has been a slight issue with the supply on these heaters" I don't call the wrong voltage a slight issue due to the fact it could have set on fire.
I Had to bring it back. They offered to exchange no problem but would not post the replacement out to Sweden, so now I have to book a suitcase (£50) to take it out (not allowed in cabin bags) because "my Manager says I cant post it to another country"
Thanks DT your lack of help for your mistake has hit my pocket - never again boys.”
“ordered an engine heater for my car in Sweden. When I got there and opened it they had sent me the wrong voltage (110v). Then later I got an email warning "We have been made aware that there has been a slight issue with the supply on these heaters" I don't call the wrong voltage a slight issue due to the fact it could have set on fire.
I Had to bring it back. They offered to exchange no problem but would not post the replacement out to Sweden, so now I have to book a suitcase (£50) to take it out (not allowed in cabin bags) because "my Manager says I cant post it to another country"
Thanks DT your lack of help for your mistake has hit my pocket - never again boys.”
“July 4th i purchased over one thousand euros worth of rally related stuff from D.T. including two OMP seats. website said: "available for dispatch"
two weeks passed but i didn't get any order status update from D.T. after my second email they got back to me saying: we don't have OMP in stock, You have to wait for 28 more days for the seat to arrive from the manufacturer.
that was totally unacceptable because i'm building rally car and the build would't be finished before the next event.
so i requested my money back but instead of refund D.T started asking if they can substitute those seats. after some search i asked to send some other seats slightly expensive saying paying any extras is out of option. DT agreed to ship those seats but again a few days passed and i got another email saying shipping those seats will cost more and requested me to pay more for shipping because seats are heavier and bigger!
What?
original seats and other ones were pretty much the same weight and dimensions and i take it as DT just wanted to re-reimburse themselves for a few bucks lost!
at this point i firmly demanded a refund and case was escalated to PayPal claim.
so i got my money back in the end but i lost a few dollars due to the exchange rate!
now a month later my car is still not finished and it won't be and i'm gonna miss the next rally!
those guys are crooks and i will never ever deal with them again!
PS yesterday at the rally meeting i shared my experience and it turned out there was some other person who had similar experience with DT!”
